Kitenda Simon Peter

Kitenda Simon Peter

Housekeeping Team Leader at Top One
Lives in Dubai, United Arab Emirates
over 6 months ago

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Customer/Passenger Service Agent(Ground staff)
I am a well-organized and well trained Ground Staff with a UK CAA Diploma in Passenger Service Agent, equipped with excellent knowledge about ICAO and IATA standards, rules and regulation. I'm a good and effective communicator with good analytical and evaluation skills, a Global ethnic skilled person with brilliant interpersonal skills and am a great team player due to my flexibility, good at time management, driven by progress with great and professional VVIP customer service skills. I’m self-motivated and determined to achieve. I love to serve and i serve to leave a mile of smiles
I have excellent knowledge about operations of travel agencies with good ticketing and reservation skills “Galileo” and great holiday planning skills.


  • Housekeeping Team Leader

    Top One - Dubai, United Arab Emirates

    Customer Service
    March 2017 - Now · 1 year and 11 months

    Am working at Bentley Motors Dubai Showroom and it’s the worlds’ most prestigious Showroom Below are the responsibilities ● Managing and coordinating the housekeeping Team to ensure hygiene in and outside the showroom ● Ensuring orderly and organized showroom ● Maintaining the showroom as a the most prestige showroom in the world ● Ensuring a conducive working place for the clients ● Giving a hand to the clients where due

  • Teller Agent

    Simba Telecom Uganda - Kampala, Uganda

    Customer Service
    January 2011 - February 2017 · 6 years and 2 months

    Business Description It’s a customer service contracting company for a Mobile telephone network company called MTN Uganda at its service centers Responsibilities & Duties ● Giving problem solving advice to the users of MTN Uganda gargets. ● Carrying out SIM card replacements ● Educating the customers about the new and existing offers from the company ● Attending to the customer complaints ● Selling and marketing of MTN Uganda products ● Registering new customers to the database ● Forwarding customers complaint in case they are beyond our level


  • UK Diploma In Passenger Service Agent

    ITI Institute Dubai - Dubai, United Arab Emirates

    April 2018 - June 2018

    It's an aviation customer service course for airport ground staff


  • Swahili
    Professional working
  • English
    Professional working


  • A good Team player
  • Airline Reservation
  • analysis and evaluation skills
  • Communicaion
  • Computer skill
  • Good customer service
  • Good in microsoft
  • Good Passenger Handling skills
  • Good time management
  • Holiday Vacation Planing skills
  • Hotel reservation skills
  • Microsoft Exel
  • Microsoft Word
  • Very flexible


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