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Currently working as a front office trainee at the Savhotel, Bologna (Italy), I will be soon looking for a full-time job at the Front Office or the Guest relation department.
Seriousness and rigorousness are my first professional commitments. People appreciate my smiling and open minded attitude. By the experiences I completed, I learnt how to adapt to responsibilities and situations I was in charge.
Please find attached my resume and feel free to contact me for further information or job opportunities.
Aemilia Hotel & Savhotel - Bologna, ItalyFront Office receptionJune 2018 - Now · 6 months
check-in, check-out, guest relation, hostess, standardism, booking (walk-in, phone, mail), aesthetic layout of forms, billing (minibars, laundry), miscellaneous reports
Hôtel Vernet by Bessé Signature - Paris, FranceFront Office receptionOctober 2017 - March 2018 · 6 months
check-in, check-out, room presentation, guest relation, event hostess, standardism, upsells, booking (walk-in, phone, e-mail), aesthetic layout of forms, customer care (amenities, welcome letter), billing (minibars, laundry), miscellaneous reports
TUI - Bordeaux, FranceReservationsJanuary 2017 - February 2017 · 2 months
Welcoming and prospect advising upon different styles of journey and tourist circuit. Participation to a presentation evening from the Airport of Bordeaux, and TUI, about the new destinations and changes by the TUI to better sale (New promotions and programs from TUI)
Bordeaux Tourist Office - Bordeaux, FranceTourismMay 2016 - June 2016 · 2 months
5-week internship: During the 2016's Wine Fest of Bordeaux - Belem visitor gestion, before they get on the boat - Wine pass sale Tourist Office - Event and other Bordeaux main attractions advising, tourist orientation, tour sale with tourism brohure - Data base use to better satisfy visitors expectations -"Cité du Vin" opening promotion (June 2016)
Bordeaux Tourist Office - Bordeaux, FranceTourismJanuary 2016 - March 2016 · 3 months
5-week internship Front office : - Event and other Bordeaux main attractions advising, tourist orientation, tour sale with tourism brohure - Data base use to better satisfy visitors expectations
CMH Paris - Centre de Management Hôtelier International - Paris, FranceSeptember 2017 - June 2018
Esarc Evolution Bordeaux - Bordeaux, FranceSeptember 2015 - June 2017
Tourism technical diploma obtained in June 2017 - Guest relation, tour creation, sale and regulation, tourism marketing, basic company management and financial gestion. - Personal project development in collaboration with a tree-house company in the Lot-et-Garonne (47, France) - Student association commitment as community and partnership manager
FrenchNative or fluent100%
EnglishNative or fluent100%
ItalianNative or fluent100%
- Smiling person