Klara Lafon

Klara Lafon

Trainee Receptionist at Aemilia Hotel & Savhotel
Lives in Bologna, Italy
over 6 months ago

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Currently working as a front office trainee at the Savhotel, Bologna (Italy), I will be soon looking for a full-time job at the Front Office or the Guest relation department.

Seriousness and rigorousness are my first professional commitments. People appreciate my smiling and open minded attitude. By the experiences I completed, I learnt how to adapt to responsibilities and situations I was in charge.

Please find attached my resume and feel free to contact me for further information or job opportunities.

Experience

  • Trainee Receptionist

    Aemilia Hotel & Savhotel - Bologna, Italy

    Front Office reception
    June 2018 - Now · 6 months

    check-in, check-out, guest relation, hostess, standardism, booking (walk-in, phone, mail), aesthetic layout of forms, billing (minibars, laundry), miscellaneous reports

  • Trainee Receptionist

    Hôtel Vernet by Bessé Signature - Paris, France

    Front Office reception
    October 2017 - March 2018 · 6 months

    check-in, check-out, room presentation, guest relation, event hostess, standardism, upsells, booking (walk-in, phone, e-mail), aesthetic layout of forms, customer care (amenities, welcome letter), billing (minibars, laundry), miscellaneous reports

  • Trainee

    TUI - Bordeaux, France

    Reservations
    January 2017 - February 2017 · 2 months

    Welcoming and prospect advising upon different styles of journey and tourist circuit. Participation to a presentation evening from the Airport of Bordeaux, and TUI, about the new destinations and changes by the TUI to better sale (New promotions and programs from TUI)

  • Trainee

    Bordeaux Tourist Office - Bordeaux, France

    Tourism
    May 2016 - June 2016 · 2 months

    5-week internship: During the 2016's Wine Fest of Bordeaux - Belem visitor gestion, before they get on the boat - Wine pass sale Tourist Office - Event and other Bordeaux main attractions advising, tourist orientation, tour sale with tourism brohure - Data base use to better satisfy visitors expectations -"Cité du Vin" opening promotion (June 2016)

  • Trainee

    Bordeaux Tourist Office - Bordeaux, France

    Tourism
    January 2016 - March 2016 · 3 months

    5-week internship Front office : - Event and other Bordeaux main attractions advising, tourist orientation, tour sale with tourism brohure - Data base use to better satisfy visitors expectations

Education

  • CMH Paris - Centre de Management Hôtelier International - Paris, France

    September 2017 - June 2018

  • Tourism BTS

    Esarc Evolution Bordeaux - Bordeaux, France

    September 2015 - June 2017

    Tourism technical diploma obtained in June 2017 - Guest relation, tour creation, sale and regulation, tourism marketing, basic company management and financial gestion. - Personal project development in collaboration with a tree-house company in the Lot-et-Garonne (47, France) - Student association commitment as community and partnership manager

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • Spanish
    Limited working
    40%
  • Hungarian
    Notions
    20%
  • Russian
    Notions
    20%

Skills

  • Dynamism
  • Rigourous
  • Smiling person
Connections
Cecilia Madkaud
Waitress chez Le Meurice - Dorchester Collection
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
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