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Experienced Assistant Front Office Manager with a demonstrated history in working in 5 star hotel properties.
Highly motivated, target orientated, who has the ability to organize, motivate and train people.
Used to work well under pressure with limited resources and to deliver excellent service.
Customer orientated, with excellent knowledge of Opera PMS.
4 years and 8 months
Assistant Front Office Manager
Santa Marina Resort Mykonos - Mikonos, GreeceFront Office receptionApril 2019 - Now · 9 months
* Supervision of Front Office operation and constant on the job training. * Implementation of the Standard Operating Procedures. *Complaint handling and service recovery. *Participating in the check in and check kx of the neout procedures. *Daily checkervations of the next day reservations. *Email communication with guest's and travel agencies regarding pre stay or post stay request's or issues. *Acting additional, as Room Controller, responsible for guest chat, mobile check in and check out. *Responsible for balancing Marsha resertion chanell with Opera property management system. *Responsible for the daily transfer list. *Acting as Front Office Manager during his abscence. *Coordinating with Marriott regarding eligible points posting and billings issues. *Monitoring the open Pay Master's of the hotel.
Shift Leader Front Office
Santa Marina Resort & Villas, a Luxury Collection Resort, Mykonos - Egeo, GreeceFront Office receptionMay 2015 - April 2019 · 4 years
*Supervision of Front Office operation and constant on the job training. Implementation of Standard Operating Procedures. *Participating in the check in and check out procedure. *Complaint handling and service recovery. *Daily check of the next day reservations for discrepancies or amendment’s.
BACHELOR IN TOURISM MANAGMENT
ATEI OF ATHENS - Athens, GreeceSeptember 1999 - October 2003
Native or fluent
- Cross selling
- Handling guest
- Marsha CRS
- Multi tasking
- Time managment