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Experienced Front Office Team Leader with a demonstrated history in working in 5 star hotel properties.
Highly motivated, target orientated, who has the ability to organizer, motivate and train people.
Used to work well under pressure with limited resources and to deliver excellent service.
Customer orientated, with excellent knowledge of Opera PMS.
Shift Leader Front Office
Santa Marina Resort & Villas, a Luxury Collection Resort, Mykonos - Egeo, GreeceFront Office receptionMay 2015 - Now · 3 years and 7 months
Supervision of Front Office operation and constant on the job training. Implementation of Standard Operating Procedures. Participating in the check in and check out procedure. Complaint handling and service recovery. Daily check of the next day reservations for discrepancies or amendment’s.
BACHELOR IN TOURISM MANAGMENT
ATEI OF ATHENS - Athens, GreeceSeptember 1999 - October 2003
GreekNative or fluent100%