Kremena Yordanova

Senior Spa Manager at Fred Olsen Cruise Lines
Lives in Ipswich, United Kingdom
over 6 months ago

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Experienced Spa Manager with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Adobe Photoshop, Customer Service, Leadership, Coaching and Microsoft Office. Strong professional with a Professinoal qualification focused in Managment in the recreation, spa and wellness from University of Economics - Varna.

Experience

  • Senior Spa Manager

    Fred Olsen Cruise Lines - Ipswich, United Kingdom

    Spa & Wellness
    December 2012 - January 2018 · 5 years and 2 months

    Responsible for all aspects of spa management including customer care, marketing, business plan development, budget development, staffing, employee relations. • Successfully developed, marketed and conducted promotional events to base. Responsible for product displays and effectively merchandising featured product lines. • Supervised staff of 5 to create customer focused, highly individualized treatment service environment. • Managed schedules, conducted employee reviews, coached for adherence to spa signature approach. • Maintained strong customer focus, helping create an atmosphere of goodwill leading to customer loyalty. • Devised, planned, hosted variety of customer focused special events to increase overall sales. • Ensured all sterilization met or exceeded standards and requirements. • Constantly achieving and exceeding revenue targets.

  • Beauty Salon Manager/ Hair Stylist

    Art & Style - Paphos, Cyprus

    Spa & Wellness
    April 2011 - October 2012 · 1 year and 7 months

    Started as a Hair Stylist in a team of 2 in a 5* hotel in Paphos, Cyprus. After 3months was left alone to supervise the salon, taking care of the purchasing, inventory, increased dramatically sales of services and products.

  • Hair stylist

    Michael Moyse Hair Fashion - Manchester, United Kingdom

    Spa & Wellness
    May 2010 - April 2011 · 12 months

    Experienced Hair Stylist and Nail Technician at private salon. Quickly build regular clientele and increased revenue on services and products sales.

  • Beauty Salon Manager/ Hair Stylist

    Flair International Ltd - Athens, Greece

    Spa & Wellness
    April 2001 - May 2010 · 9 years and 2 months

    Started in the company as a Hair Stylist and after couple of years was promoted to a Beauty Salon/Spa Manager. For 8 years was working on up to 12 different ships, depending on where the Boss needs me to move in order to improve revenue and train new staff. Responsible for advertising the business, scheduling staff, organizing presentations and seminars, inventories, purchasing etc.

Education

  • Postgraduate

    University Of economics-Varna - Varna, Bulgaria

    September 2013 - May 2014

    Manager in the recreation, spa and wellness.

  • Master of the Hair Styling

    National Academy of Hair Styling “ Krustio Kapanov”-Sofia, Bulgaria - Sofia, Bulgaria

    September 2004 - May 2005

Languages

  • Bulgarian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Russian
    Professional working
    60%
  • German
    Limited working
    40%

Skills

  • Beauty industry
  • Customer services
  • Educational trainings
  • Managing
  • Marketing
  • Marketing Strategy
  • Microsoft office 365
  • Outlook
  • Sales
  • Strong Leadership, Excellent Organization skills,
  • Tourism
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