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Hospitality professional with 14+ years of experience in front office department with leading international hotel chain i.e. Intercontinental, Hyatt, Marriott, Rotana, Kempinski and Rixos the palm Dubai covering each area of front office i.e. Bell desk, Concierge, Guest relation, Guest communication center, Business center, Club lounge and Reception by performing personally and professionally as per the standards set by the company to achieve maximum guest satisfaction. Accepted challenge as a Facility management executive with Park Rotana and Park Arjaan to manage 200 apartments and 74 offices with the executive assistant manager (E.A.M) and achieved our target to maintain 98% to 100% occupancy level of the residence by communicating with leading real estate companies in town, maintaining healthy business relation with highly recommended and well-known companies in middle east, continues fall in maintenance request and positive feedback and appreciation from tenants, highly recommended residential building by high profile tenants, in terms of location, maintenance, services and facilities provided. Specialties: Front Office, Facility Management, Business strategy, Sales, Effective Communication, Agreement policies, Service Oriented, Customer Satisfaction, Supervisory Skills, Administration, Training and Coaching
Rooms Division Manager
Citymax Hotels - Al Barsha, Dubai, United Arab EmiratesRooms divisionDecember 2018 - Now · 2 months
Front Office Manager
Gevora Hotel - Dubai, United Arab EmiratesFront Office receptionNovember 2017 - December 2018 · 1 year and 2 months
Responsible for hiring, training, and development of all Front Office associates. • Initiates monthly department meetings with agenda and minutes. Attends weekly staff meetings and sales strategy meetings when needed. Ensures all policies and procedures are in place to adhered to. • Ensures that all team members are trained on technical and service aspects of their position. • Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations. • Gives constructive feedback to team members to assist them in their overall job performance. • Collaborates with managers, supervisors and associates to develop and carry out ideas and procedures in order to continuously improve department performance • Ensures that plans and actions are in place to meet departmental goals. Ensures that plans and actions to meet departmental goals are communicated, understood, and met by managers, supervisors, and associates. • Ensures good communication between all departments and the front office to better serve our guests. • Counsel’s supervisors and hourly associates on work related concerns and issues to ensure satisfaction and productivity. • Daily and weekly preparation of departmental payroll of associates. • Efficient in managing departmental expenses and payroll as it relates to Profit & Loss statements.
InterContinental Hotels Group® - Dubai Festival City - Dubai, IndiaFront Office receptionDecember 2016 - November 2017 · 12 months
Deputy Front Of House Manager
Dubai Opera - Dubai, United Arab EmiratesFront Office receptionJune 2016 - November 2016 · 6 months
This position provides professional advice and support to the Front of House Manager in the operational management and development of the FOH Department. • This position coordinates the smooth running of the day to day operations of the FOH departmental operations and administration by ensuring: the accurate and timely production of cost efficient rosters; efficiently resourcing venues and activities with staff to maintain safety and high customer service standards to clients/ patrons; and contributes to the administration of the FOH operations budget and recovery charges. • This position ensures consistent delivery of the highest standard of customer service in line with Dubai Opera commitment to our customers and contributes to the efficient, smooth running of performances working closely with stage management, clients/patrons, artists and all relevant Dubai Opera staff
Assistant Front Office Manager
Rixos The Palm Dubai - Dubai, United Arab EmiratesFront Office receptionJune 2015 - June 2016 · 1 year and 1 month
Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. • Maintain a professional and high-quality service-oriented environment at all times. • Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. • Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. • Undertake full responsibility for Scheduling and Payroll of the department. • Undertake full responsibility for managing operating expenses and purchasing for the department Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel. • Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication. • Coordinate daily activities with hotel management team on a daily basis. • Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
Emirates Palace - Abu Dhabi, United Arab EmiratesFront Office receptionJanuary 2012 - May 2015 · 3 years and 5 months
Greets the VIP guests of the hotel. As directed by the Front Office Manager, Performs special services for VIP Guest’s. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows Co-ordinates with all departments concerned in order to maintain Front Office functions properly. Handles guest complaints and other related problems and reports on the Assistant Manager’s log book. Assists reception, business centre, cashier, concierge and bell captain during busy operation. Approves and sign for allowances, rebates etc., as required by Front Office Cashier. Authorizes charges to be made for late departures and/or compliments on them. Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. Follows up in credit check report, liaise with credit manager. Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
Facility Management Executive
Park Rotana - Abu Dhabi, United Arab EmiratesFront Office receptionJanuary 2010 - January 2012 · 2 years and 1 month
Assist the General Manager and Executive Assist. Manager in any task outlined/detailed. Actively market the property to maximize occupancy level based on the pre-agreed rates. Conduct up to date Market Surveys / Analysis on rents and advise the management accordingly. Receive and analyse all rental enquiries and communicate / coordinate the same with the Executive Assistant Manager to reach best deals up to the management satisfaction. Prepare all tenancy contracts based on the company standards agreements and liaise directly with the tenant. Review all tenancy contracts and ensure tenants compliance to the signed terms and conditions. Report any violence / abuse immediately to the management for further necessary actions. Prior to handing over access to new tenants to premises ensure utility bill receipts are collected. Prior to releasing final settlements to tenants ensure all obligations under the lease have been met. To adhere to Company rules and regulations at all times. To participate in any Training/Developments schemes as recommended by senior management. To ensure that the standards required by Law and by Management are maintained at all times. Complies with rules and regulation set by the Government Bodies.
University of Mumba - Mumbai, IndiaJanuary 2003 - January 2005
- Front Office, Facility Management, Business strate
- Hotel training
- Pre opening