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About me
work with the best professionals in this industry. I am passionate, innovative, positive leader and clear thinker. I am able to perform my Job function with attention to detail, speed and accuracy. I am calm, resolving problem with good judgment. I am able to work under pressure. I always ensure a quality product for the guest and secure profit margin for the company.
Experience
16 years and 6 months
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Restaurant Supervisor Incharge
Sofitel Dubai The Palm Resort & Spa - Dubai, United Arab Emirates
F&B ManagementJune 2018 - Now · 5 years and 10 months -
Supervisor
P&B smoke house - United Arab Emirates
ManagementOctober 2014 - April 2018 · 3 years and 7 monthsRead the guest and can apply the appropriate service. Be able to touch all points of service and adapt themselves and their teams to ensure smooth and the best service! Impeccable product knowledge of food and beverages. To be aware of all 'red flags'. excellent skills of communication while explaining the menu to the customers. Full understanding and working knowledge of rosters, wage/time management and the impact on the P&L. Has full understanding of ADDACO, EXCEL, WORD, OUTLOOK and any other programs relevant to day to day operations. Deal with all complaints in a professional and calm manner. The Headwaiter must always attempt to rectify the problem for the best interest of the customer. Responsible for training junior staff on all aspects of service. Is responsible for maintaining and updating all training material. Is proactive in making decisions and asking for approval, advice or guidance. flexible and open to suggestions. lead by example with excellent customer service. To always aim to exceed expectation.
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Head Waiter
Jumeirah Group - Dubai, United Arab Emirates
F&B serviceSeptember 2014 - April 2018 · 3 years and 8 months -
Team Leader
Jumeirah Mina A'Salam - Dubai, United Arab Emirates
ManagementMay 2011 - August 2014 · 3 years and 4 months -
Waiter
Marbell Resort - Sharjah, United Arab Emirates
F&B serviceOctober 2007 - April 2011 · 3 years and 7 months
Education
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Tourism and Travel
Madras University - Hospitality and Tourism Management - Chennai, India
June 2009 - July 2011 -
Languages
3 languages
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Tamil
Native or fluent
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English
Full professional
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Hindi
Professional working
Personal information
Nationalities
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Indian
Skills
9 skills
- Budgeting/P&L
- Customer engagement
- F&B Administration
- F&B micros
- F&B sales
- Great customer service
- Handling compliants
- Roster
- Staff-training
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