Kristel Nurmist

Kristel Nurmist

Front Desk Supervisor at Grosvenor House, A JW Marriott Hotel
Lives in London, United Kingdom
over 6 months ago

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Recent graduate of a MSc degree in Luxury Hospitality and Event Management with Honors from International University of Monaco. Combined with my previous experience and passion, I am pursuing a career in the luxury events and sales industry

I am an enthusiastic, innovative and hard-working team player. Highly ambitious, structured and action-oriented. Eager to learn, discover and always striving to accomplish and exceed goals.
I am also best known for being keen on detail, reliable, work well under pressure, customer focused and a good problem solver.

Experience

  • Front Desk Supervisor

    Grosvenor House, A JW Marriott Hotel - London, United Kingdom

    Front Office reception
    July 2018 - Now · 7 months

    Providing guidance and training to Front Desk Agents Running the Night Audit and End of Day Procedure Complaint Handling Driving team goals (Upselling, Enrolments, GSS Scores)

  • Guest Services Officer

    Park Hyatt Dubai - Dubai, United Arab Emirates

    Front Office reception
    February 2017 - June 2018 · 1 year and 5 months

    • 1st Runner up to AICR - UAE '' Receptionist of the Year 2017'' Competition • World Of Hyatt Specialist • Supervising and training new staff • Contribution to the monthly Upsell Target • Enrolling guests to the World of Hyatt Loyalty Program

  • Operations Trainee

    Park Hyatt Dubai - Dubai, United Arab Emirates

    Front Office reception
    August 2016 - February 2017 · 7 months

    • Meeting, greeting and welcoming the hotel guests • Performing the Front Desk routine tasks (C/I, C/O, invoicing, reservations, reports etc.) • Exposed to Concierge, Call Center and Guest Relations • Diamond Hystar

  • Front Desk Agent, Night Auditor and Duty Manager

    The Colonnade - London, United Kingdom

    Front Office reception
    May 2013 - July 2014 · 1 year and 3 months

    • Meeting, greeting and welcoming the hotel guests • Performing the Front Desk routine tasks (C/I, C/O, invoicing, reservations, reports etc.) • Handling guest complaints in a proper manner • Supervised and provided training for new guest service agents • Duty Manager and Night Auditor

Education

  • MSc Luxury Hospitality and Event Management

    International University of Monaco - Monaco-Ville, Monaco

    September 2015 - June 2017

  • BSc Business Management and Marketing

    London Metropolitan University - Hospitality and Tourism Management - London, United Kingdom

    September 2012 - July 2015

Languages

  • English
    Native or fluent
    100%
  • Estonian
    Native or fluent
    100%
  • Russian
    Full professional
    80%
  • French
    Notions
    20%

Skills

  • Adaptable and reliable
  • Event Sales
  • events plan
  • Exellent computer skills
  • Good in communication
  • Guidance
  • Hotel training
  • Leadership
  • Rooms operations
  • Sales
  • Solving problems
  • Strong team work
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