Kristopher John Sopio

In Room Dining Waiter

Ceasar Palace Dubai - Dubai, United Arab Emirates

•Responsible of Rooms amenities in guest arrival •Responsible of Inventory in Beverages •Responsible of receiving some product in food and Beverage •Responsible to meet all Reasonable needs and request of customers within acceptable time frames. •Responsible to Identify and take all opportunities to enhance the quality of service for up selling, guest recognition and product knowledge. •Demonstrate Trust, Support and Respect towards team members in day to day work activities. •Anticipate customer needs and expectations correctly, including those with special needs and provide appropriate products, services or information to our guest. •Practice High Standard of Personal Presentation in accordance with grooming standards of the company. •Offer assistance to colleagues when required, to ensure designated work goals are met. •Recognize customer dissatisfaction promptly and take action to resolve the situation according to the standard operating procedure of the hotel. •Consistently offer professional, friendly and engaging service to our guest. •Maintain full knowledge of all food and beverage menu.

In Room Dining Server

Shangri-la philippines - Taguig, Philippines

• Maintain a full and Comprehensive knowledge of the products and services available in the hotel as well as outside local establishment to make sure I provide the exact information to my guest. • Carries out Guest Registration, Cashiering and other administrative tasks as per Standard. • Responsible to maintained full control over the Private Bar Inventory in Respective Floors. • Responsible to ensure all Suites are check and maintained and service at all times in accordance with Standard Operating Procedure. • Responsible for Check In, Check Out procedure of the guest in the hotel using Opera System. • Abides by the Hotel and Company Policies including Health and safety and maintained Grooming Standard and Punctuality in the work place. • Maintained seamless interaction with guest in order to obtain Guest Preferences, Anticipate guest needs and proactively action all their Requests on time. • Responsible to ensure the Privacy and Security of all guests in the Hotel. • Responsible in giving training for New Joiners in the Team in Administration tasks and Operation Requirement according to the standard operating procedure.

Front Office Agent

Crown Regency Hotel and Tower - Cebu City, Philippines

Bachelor of Science in Hotel and Restaurant Management

University of Bohol - Tagbilaran City, Philippines