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About me
Customer Service Professional with 10+ years experience. Seeking a new career opportunity in a customer service oriented job where I will highlight my knowledge and previous experiences in order to offer quality service to clients and improve their satisfaction.
Experience
11 years and 6 months
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Front Office Reception Intern
Hôtel Pont Royal - Paris, France
ReceptionJuly 2019 - December 2019 · 6 monthsWelcome guests upon entry to the hotel, assisted with check in and check out. Answer phones, book reservations, respond to emails and electronic reservations. Introduce amenities and services to guests for their information and guidance. Manage room reservations using Opera, a computerized reservations system. Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests. Prepare bills, handle and process checkouts, take payments.
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Waitress/Hostess
Breakfast in America - Paris, France
Host/HostessFebruary 2019 - December 2019 · 11 monthsGreet and escort guests to tables and provide menu options Take customer orders (French and English) and serve food Collaborate with restaurant staff to ensure orders are served efficiently
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Executive Administrative Assistant
Franklin & Prokopik, P.C. - Baltimore, MD, United States
AdministrationSeptember 2017 - January 2019 · 1 year and 5 monthsProvided administrative support to three principle attorneys Managed incoming phone calls mail and scheduling Presented a professional and friendly first impression of the firm
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Court Commissioner
State of Maryland - Baltimore, MD, United States
LegalSeptember 2016 - August 2017 · 1 yearResponsible for the first appearances of arrested persons Payments accepted from bondholders and the general public Respond to public inquiries about court proceedings
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Customer Service Representative
Wal-Mart Stores, Inc. - Mount Airy, MD, United States
Customer ServiceJuly 2008 - August 2014 · 6 years and 2 monthsExceeded company’s goals as lead cashier for accuracy in scans per hour Trained newly hired employees Educated customers about new schemes and promotional activities
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Cashier
Burger King - Mount Airy, MD, United States
RetailJuly 2006 - June 2008 · 2 yearsGreeted customers, retrieved orders and processed payments
Education
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MSc Hospitality and Tourism Management
Paris School of Business - Paris, France
January 2019 - December 2020 -
MSc Legal and Ethical Studies
University of Baltimore - Baltimore, MD, United States
September 2014 - December 2016 -
BSc Sociology and Anthropology
Towson University - Towson, MD, United States
September 2011 - May 2013 -
AA General Studies
Howard Community College - Columbia, MD, United States
September 2009 - May 2010
Languages
3 languages
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English
Native or fluent
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French
Limited working
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Spanish
Limited working
Personal information
Nationalities
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American
Driving License
Yes
Skills
6 skills
- Communication
- Creativity and innovation
- Microsoft Office
- Teamworker
- Time management
- Training and Leadership
Additional Information
1 information shared
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