Krystal Thompson

Krystal Thompson

Front Office Reception Intern at Hôtel Pont Royal
Lives in Paris, France

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About me

Customer Service Professional with 10+ years experience. Seeking a new career opportunity in a customer service oriented job where I will highlight my knowledge and previous experiences in order to offer quality service to clients and improve their satisfaction.

Experience

11 years and 6 months

  • Front Office Reception Intern

    Hôtel Pont Royal - Paris, France

    Reception
    July 2019 - December 2019 · 6 months

    Welcome guests upon entry to the hotel, assisted with check in and check out. Answer phones, book reservations, respond to emails and electronic reservations. Introduce amenities and services to guests for their information and guidance. Manage room reservations using Opera, a computerized reservations system. Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests. Prepare bills, handle and process checkouts, take payments.

  • Waitress/Hostess

    Breakfast in America - Paris, France

    Host/Hostess
    February 2019 - December 2019 · 11 months

    Greet and escort guests to tables and provide menu options Take customer orders (French and English) and serve food Collaborate with restaurant staff to ensure orders are served efficiently

  • Executive Administrative Assistant

    Franklin & Prokopik, P.C. - Baltimore, MD, United States

    Administration
    September 2017 - January 2019 · 1 year and 5 months

    Provided administrative support to three principle attorneys Managed incoming phone calls mail and scheduling  Presented a professional and friendly first impression of the firm

  • Court Commissioner

    State of Maryland - Baltimore, MD, United States

    Legal
    September 2016 - August 2017 · 1 year

    Responsible for the first appearances of arrested persons Payments accepted from bondholders and the general public Respond to public inquiries about court proceedings

  • Customer Service Representative

    Wal-Mart Stores, Inc. - Mount Airy, MD, United States

    Customer Service
    July 2008 - August 2014 · 6 years and 2 months

    Exceeded company’s goals as lead cashier for accuracy in scans per hour Trained newly hired employees Educated customers about new schemes and promotional activities

  • Cashier

    Burger King - Mount Airy, MD, United States

    Retail
    July 2006 - June 2008 · 2 years

    Greeted customers, retrieved orders and processed payments

Education

  • MSc Hospitality and Tourism Management

    Paris School of Business - Paris, France

    January 2019 - December 2020

  • MSc Legal and Ethical Studies

    University of Baltimore - Baltimore, MD, United States

    September 2014 - December 2016

  • BSc Sociology and Anthropology

    Towson University - Towson, MD, United States

    September 2011 - May 2013

  • AA General Studies

    Howard Community College - Columbia, MD, United States

    September 2009 - May 2010

Languages

3 languages

  • English

    Native or fluent

  • French

    Limited working

  • Spanish

    Limited working

Personal information

Nationalities

  • American

Driving License

Yes

Skills

6 skills

  • Communication
  • Creativity and innovation
  • Microsoft Office
  • Teamworker
  • Time management
  • Training and Leadership

Additional Information

1 information shared

  • www.linkedin.com/in/thompson-krystal

Connections
Yogesh Rawat
Stagiaire F&B at Sheraton Brussels Airport Hotel
Ajinkya Dixit
Product Manager at Global Destinations
Aditi Barve
Reservations associate at JW Marriott Mumbai Juhu
View 4 connections
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