Krystyna Butina

Krystyna Butina

Acting Fairmont Gold Manager at Fairmont Hotels & Resorts
Lives in Europe
over 6 months ago

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Experience

  • Acting Fairmont Gold Manager

    Fairmont Hotels & Resorts - Europe

    Other
    February 2013 - December 2013

    • Consistently offering professional and engaging service, while making sure the highest possible revenue is generated • Tracking and daily forecasting of Fairmont Gold occupancy levels and organizing the department accordingly handling guests’ concerns and suggestions, balancing operational, administrative and colleagues’ needs

  • Assistant Manager Fairmont Gold

    Fairmont Hotels & Resorts - Europe

    Other
    August 2012 - February 2013

    • More responsibility – finding a balance between my team, senior management, owners and customer • Developed my leadership skills, learnt how to keep the team strong and enthusiastic at all times • Forecasting and putting together a budget for my department, scheduling, working on monthly profit and loss statistics • Coming up with new ideas to generate profits • Representing Fairmont Gold department at all the management meetings and department heads conferences • Training and coaching staff on regular basis • Europe’s Leading New Hotel, Ukrainian Leading Hotel, Hospitality Excellence Award, Best New Opening in Ukraine in 2012 and Best 5* Hotel in Ukraine in 2012.

  • Fairmont Gold Supervisor

    Fairmont Hotels and Resorts - Europe

    Other
    February 2012 - August 2012

    • A part of an opening team • Got an insight on all the departments in the hotel • Fairmont Gold is all about anticipating the guests’ needs and wants and going above and beyond to exceed the expectations • Providing exceptional concierge information • Developing strong guest relationships to ensure loyalty • Handling everyday requests and orders • Developing and maintaining contacts with business partners • Making sure each single guest feels valued and creating a memorable stay for them • Being an ambassador and a point of communication • Being creative and thinking outside the box

  • Guest Relations Officer (full-time management training program)

    Hyatt Hotels Corporation - Europe

    Other
    April 2011 - October 2011

    • Main person in liaising with VIP guests • Responsible for all enquires and complaints • Proving a high level of customer service, personally recognising guests • In charge of organizing in house and outside entertainment, restaurants and transportation • Translated all major documents to Russian • Oversaw a two months training period given to the incoming guest relations officer

  • Food & Beverage trainee (full-time internship)

    Royal Plaza Montreux & Spa - Europe

    Other
    June 2009 - December 2009

    • Taking reservations, providing guests with a five start service • Producing cocktails, servicing tables • Organizing themed evenings • Managing any problems that arose during service • Learnt how to stay calm and focused in stressful situations • Opening, running and closing the bar and bistro • Responsible for precise stock control, point of sale conciliation, opening and closing house inspections and maintenance of a five star service environment and closing sales in the end of the night

Education

Languages

  • Russian
    Native or fluent
    100%
  • Ukrainian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Notions
    20%
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