Kshitij Kelkar

Kshitij Kelkar

Assistant Front Office Manager at The Westin Dubai Mina Seyahi Beach Resort & Marina
Lives in United Arab Emirates
over 6 months ago

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With over 9 years of Front office operations experience in high volume hotels. Working with companies like Starwood and Marriott have given me a diverse experience. Associates and leaders have recognized me as a go to person with an approachable personality. Core competencies include:
Strategic business planning, Change management, Profit & Loss management, Recruiting & staffing initiatives, System integrations

Experience

  • Assistant Front Office Manager

    The Westin Dubai Mina Seyahi Beach Resort & Marina - Dubai, United Arab Emirates

    Front Office reception
    January 2016 - Now · 3 years and 2 months

    Assistant department head with a reporting line of 15 agents, 4 Team Leaders, 3 Duty Managers & Guest Relation Manager.  Worked with the team to drive GuestVoice1 results to 75% YTD 2017(ranking 1st among all Westins in the region, Staff service 82.6% (ranking 17 out of 144 Marriott properties in the region).  Achieved 100% rooms budget (2017) and 99% in 2018, contributed by saving over AED 400K on wages and expenses.  SPG2 champion 2017 enrolments 56% (target was 50%).  In charge of TSA3 driving incremental revenue (2017 YTD incremental revenue of AED 1.2M increasing it to 1.35M in 2018)  Change crew champion, oversaw transition of Starwood to Marriott and played a vital role of understanding and implementing Marriott standards in FO operations including Marriott rewards and International Summary Risk Assessment (ISRA) requirements.  Review and adapted Job descriptions & improved standard procedures of room move, room’s controller, SPG reporting, third party credit card transactions, rostering, VIP

  • Assistant Front Office Manager

    Marriott International - Dubai, United Arab Emirates

    Other
    January 2016 - Now · 3 years and 2 months

    At The Westin Dubai Mina Seyahi -Assisting Front Office Manager with front desk, business center, guest relations and club lounge operations while .  -Achieved high GuestVoice scores with the hotel ranking 17th in 144 hotels in the region staff service.  -SPG champion,& TSA champion  -Improved standard procedures of room move, rooms controller, SPG reporting, third party credit card transaction.  -Graduated in July 2017 Starwood career batch for department head position.  -New procedures implemented like coaching culture, top enroller/upseller recognition, based on team’s feedback improved front desk layout.  -Introduced 2 new positions in the team for deposit due and Tourism dirham system.  -Committee member of AICR UAE.

  • Complex Night Manager

    The Westin Dubai Mina Seyahi Beach Resort & Marina - Dubai, United Arab Emirates

    Front Office reception
    September 2014 - December 2015 · 1 year and 4 months

    Manager in-charge ensuring complex security, F&B operations, Front Office Operations and all other departments adhere to all standards and deliver exceptional service to guests.  Managing room inventory and taking decisions to stop selling if required.  Managing the overbooking ensuring minimum impact on guest experience.

  • Duty Manager

    The Westin Dubai Mina Seyahi Beach - Dubai, United Arab Emirates

    Front Office reception
    May 2013 - September 2014 · 1 year and 5 months

    Driving GEI results by meeting all the guests upon departure and ensuring they leave the hotel satisfied. Reached YTD 2014 9.08  Implemented starPUSH the upsell program in the hotel and achieved a ranking of 2nd among all the hotels in ME in 2013

  • Front Desk Team Leader

    The Westin Dubai Mina Seyahi Beach Resort & Marina - Dubai, United Arab Emirates

    Front Office reception
    February 2012 - April 2013 · 1 year and 3 months

    Ensuring that the shift is supervised and all the standards and procedures are adhered to, coaching the team as and when required.  Taking care of store requisition, roster, account queries and pay masters.  Implemented the mentor system where all managers and TL are in charge of certain colleagues to monitor their performance more precisely.

  • Rooms Controller

    Jumeirah Beach Hotel - Dubai, United Arab Emirates

    Front Office reception
    August 2010 - January 2012 · 1 year and 6 months

    Ensuring that the early arrivals get their rooms quickly by coordinating with HK as well as closely following up departures.  Generating a report for arrival and departure as per time so that HK can schedule the team as per the busy time.

  • Front Desk Receptionist

    The Westin Pune Koregaon Park - Pune, India

    Front Office reception
    June 2009 - July 2010 · 1 year and 2 months

    Part of the pre-opening team and assisted in set up of the department as well as the hotel.  Handling group stays

Education

  • Masters of bussiness administration

    University of Wolverhampton - Dubai, United Arab Emirates

    November 2017 - Now

    Masters of Business administration

  • High school Diploma

    Delhi Public - Bhilai, India

    March 2005 - March 2006

    Science and Mathematics stream

Languages

  • English
    Native or fluent
    100%
  • Italian
    Limited working
    40%

Skills

  • Change management
  • Profit & Loss Management
  • • Recruiting/Staffing
  • Strategic Business Planning
Following
Marriott London Complex
London, United Kingdom
Leonardo Hotels
Berlin, Germany
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Harish Gopalakrishnan
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Sheraz Sheraz
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