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With over 9 years of Front office operations experience in high volume hotels. Working with companies like Starwood and Marriott have given me a diverse experience. Associates and leaders have recognized me as a go to person with an approachable personality. Core competencies include:
Strategic business planning, Change management, Profit & Loss management, Recruiting & staffing initiatives, System integrations
Assistant Front Office Manager
The Westin Dubai Mina Seyahi Beach Resort & Marina - Dubai, United Arab EmiratesFront Office receptionJanuary 2016 - Now · 3 years and 2 months
Assistant department head with a reporting line of 15 agents, 4 Team Leaders, 3 Duty Managers & Guest Relation Manager. Worked with the team to drive GuestVoice1 results to 75% YTD 2017(ranking 1st among all Westins in the region, Staff service 82.6% (ranking 17 out of 144 Marriott properties in the region). Achieved 100% rooms budget (2017) and 99% in 2018, contributed by saving over AED 400K on wages and expenses. SPG2 champion 2017 enrolments 56% (target was 50%). In charge of TSA3 driving incremental revenue (2017 YTD incremental revenue of AED 1.2M increasing it to 1.35M in 2018) Change crew champion, oversaw transition of Starwood to Marriott and played a vital role of understanding and implementing Marriott standards in FO operations including Marriott rewards and International Summary Risk Assessment (ISRA) requirements. Review and adapted Job descriptions & improved standard procedures of room move, room’s controller, SPG reporting, third party credit card transactions, rostering, VIP
Assistant Front Office Manager
Marriott International - Dubai, United Arab EmiratesOtherJanuary 2016 - Now · 3 years and 2 months
At The Westin Dubai Mina Seyahi -Assisting Front Office Manager with front desk, business center, guest relations and club lounge operations while . -Achieved high GuestVoice scores with the hotel ranking 17th in 144 hotels in the region staff service. -SPG champion,& TSA champion -Improved standard procedures of room move, rooms controller, SPG reporting, third party credit card transaction. -Graduated in July 2017 Starwood career batch for department head position. -New procedures implemented like coaching culture, top enroller/upseller recognition, based on team’s feedback improved front desk layout. -Introduced 2 new positions in the team for deposit due and Tourism dirham system. -Committee member of AICR UAE.
Complex Night Manager
The Westin Dubai Mina Seyahi Beach Resort & Marina - Dubai, United Arab EmiratesFront Office receptionSeptember 2014 - December 2015 · 1 year and 4 months
Manager in-charge ensuring complex security, F&B operations, Front Office Operations and all other departments adhere to all standards and deliver exceptional service to guests. Managing room inventory and taking decisions to stop selling if required. Managing the overbooking ensuring minimum impact on guest experience.
The Westin Dubai Mina Seyahi Beach - Dubai, United Arab EmiratesFront Office receptionMay 2013 - September 2014 · 1 year and 5 months
Driving GEI results by meeting all the guests upon departure and ensuring they leave the hotel satisfied. Reached YTD 2014 9.08 Implemented starPUSH the upsell program in the hotel and achieved a ranking of 2nd among all the hotels in ME in 2013
Front Desk Team Leader
The Westin Dubai Mina Seyahi Beach Resort & Marina - Dubai, United Arab EmiratesFront Office receptionFebruary 2012 - April 2013 · 1 year and 3 months
Ensuring that the shift is supervised and all the standards and procedures are adhered to, coaching the team as and when required. Taking care of store requisition, roster, account queries and pay masters. Implemented the mentor system where all managers and TL are in charge of certain colleagues to monitor their performance more precisely.
Jumeirah Beach Hotel - Dubai, United Arab EmiratesFront Office receptionAugust 2010 - January 2012 · 1 year and 6 months
Ensuring that the early arrivals get their rooms quickly by coordinating with HK as well as closely following up departures. Generating a report for arrival and departure as per time so that HK can schedule the team as per the busy time.
Front Desk Receptionist
The Westin Pune Koregaon Park - Pune, IndiaFront Office receptionJune 2009 - July 2010 · 1 year and 2 months
Part of the pre-opening team and assisted in set up of the department as well as the hotel. Handling group stays
Masters of bussiness administration
University of Wolverhampton - Dubai, United Arab EmiratesNovember 2017 - Now
Masters of Business administration
High school Diploma
Delhi Public - Bhilai, IndiaMarch 2005 - March 2006
Science and Mathematics stream
EnglishNative or fluent100%
- Change management
- Profit & Loss Management
- • Recruiting/Staffing
- Strategic Business Planning