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An operations leader with nearly 10 years of experience in the hospitality industry.An out of the box thinker with excellent planning, execution and people management skills.
Areas of expertise:
-Enhancing customer experience
-Pre-opening setup ( Two 5 Star Luxury Hotels)
Highly organized, detail-oriented and thorough professional with an in-depth understanding of what it takes to cultivate an environment that attracts international hotel, conference, corporate, resort and country club guests. Continually meet company’s goals, objectives, developments and challenges facing changing economic markets. Solid foundation of accomplishment supervising and managing staff. Successfully facilitate and drive change needed to optimize facility’s valuation through revenue generation and cost savings in all aspects. Determined to become a Front Office Manager, Operations Manager or work in another related capacity.
Elevate strategic leadership processes including branding and awareness. As a highly organized and results driven manager, identify priorities, achieve hotel and people management skills through teamwork and planning. Participate in operations meetings and assist with continual coordination of activities and communication of information to employees and materials distribution.
7 years and 6 months
Taj Hotels - Amritsar, IndiaFront Office receptionJuly 2016 - Now · 3 years and 6 months
Pre opening Specialist, 2nd Five star Opening in the city as Pre opening. Major Responsibilities :- Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Maintain a professional and high quality service oriented environment at all times. Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Undertake full responsibility for Scheduling and Payroll of the department. Undertake full responsibility for managing operating expenses and purchasing for the department Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Up-sell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel. Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication. Coordinate daily activities with hotel management team on a daily basis. Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
Senior Duty Manager
Radisson Hotel Group - Amritsar, IndiaFront Office receptionFebruary 2015 - May 2016 · 1 year and 4 months
Ability to handle change and experienced in managing change in the department. •Effective planning to build a well-organized system and mapping out obstacles. •Ability to create a positive working culture, by encouraging individuals to work together and share information. •Setting clear objectives, performance standards and achievable targets. •Conducting regular, well prepared performance appraisals. •Encouraging employees to achieve goals and give constructive feed backs for continuous improvement. •Managing, supervising, and motivating the front office team •Assist with Operating budgets, P&L Statements. •Controlling cost by scheduling the manning and lessening wastages of resources. •Manage the hotel inventory. •Analyze the business patterns and trends in the city and float rates for corporate and decide the public rates / packages along with Director of Sales. •Competition Set analysis and maintain relations with the competition hotel’s RM’s and DOS • Analyse demand and optimize under unqualified business segment by applying proper usage of restrictions, market opportunities like special event’s...etc • Evaluate group business to make sure whether captivating group will help us to maximize the revenue.
Assistant Manager Front office
Hyatt International - Amritsar, IndiaFront Office receptionFebruary 2012 - September 2014 · 2 years and 8 months
Assisting in the transition and rebranding of ISTA Hotels to Hyatt Hotels, starting with ISTA Amritsar. Includes training the Front Office team members and instilling Hyatt Culture, assisting the training team in delivering Hyatt Standards. Overall responsibility encompassed training and setting up the operational standards for front office through pre opening phase. • Setup the front desk. • Train the staff as per Hyatt standards. • Implementation of Brilliant Basics effectively. • Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition • Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue • Monitor Front Office, and particularly Guest Relations , to ensure priority members known repeat guests and other VIPs receive special attention and recognition • Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program • Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out • Know system recovery procedure
Institute Of Hotel Management, Catering Technology & Applied Nutrition - IHMCTAugust 2002 - May 2005
Native or fluent
- Hotel Operations
- Opera PMS
- Pre opening experience
- Pre opening properties
- Training Plan
- Train the Trainer