Kuok Seng Tong

Kuok Seng Tong

Senior Front Desk Agent and Concierge at Hotel Emiliano
Lives in Rio de Janeiro, Brazil

Join Hosco and view Kuok Seng's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

About me

My name is Kuok Seng Tong, I'm Brazilian born and I also have a British citizenship. I've been working in the hospitality industry in front of the house, dealing directly with customers, for 10 years, always keeping high level standards of service to my guests. It is clear to me, that serving is not something you can be forced to do, but you must like to serve and see the smile on others people face. Whenever I see someone with a problem, with affability and empathy we reach a comon sense point in order to resolve it. I'm a international Les Clefs d'Or Member from Brazil's section.

Experience

10 years and 8 months

  • Senior Front Desk Agent and Concierge

    Hotel Emiliano - Rio de Janeiro, Brazil

    Reception
    February 2020 - Now · 4 years and 2 months

    Emiliano is a boutique hotel located in front of Copacabana Beach. They were looking for a reliable person with major senior skill in front desk and very knowledgeable as a concierge. I've being working at front desk for 10 years dealing with the general public. Used to have the Les Clefs D'or concierge title until last year, since this hotel have no Concierge title. I'm focused in solving problems, and assist every request from our guests.

  • Concierge

    Fasano Hotel - Rio de Janeiro, Brazil

    Concierge
    March 2018 - October 2019 · 1 year and 9 months

  • Concierge

    Grand Hyatt Rio de Janeiro - Barra da Tijuca, Rio de Janeiro, Brazil

    Concierge
    May 2017 - October 2017 · 6 months

  • Concierge

    Belmond Copacabana Palace - Copacabana, Brazil

    Concierge
    December 2014 - May 2017 · 2 years and 6 months

  • Concierge

    JW Marriott Hotel Rio de Janeiro - Copacabana, Brazil

    Concierge
    September 2009 - July 2011 · 1 year and 11 months

Education

  • Universidade Estácio de Sá - Rio de Janeiro, Brazil

    January 2001 - December 2003

Languages

5 languages

  • Portuguese

    Native or fluent

  • English

    Full professional

  • Spanish

    Full professional

  • French

    Notions

  • Chinese

    Notions

Personal information

Nationalities

  • British

  • Brazilian

Date of birth

October 10th 1982

Skills

24 skills

  • Available
  • Can-do attitude
  • Coordinate VIP care
  • Customer interaction
  • Energetic and smiling
  • Excellent computer skills
  • Excellent guest relation
  • Experience in 5* hotels
  • Fast learning
  • Goconcierge
  • Good at multitasking
  • Good comunications
  • Good problem solver
  • Good team member
  • Handle complain guest
  • Inventive and creative
  • Love speaking to guests
  • Medallia
  • Microsoft office 365
  • Multicultural customers
  • Opera System
  • Trustable
  • Warm and friendly
  • Willing to learn more
Connections
Marcel Mieiro
Tourism Guide at Autonomo
Sami Abu Jalboush
Head Of Operations at WRC
Chokri Abassi
Chef Patisserie at laprincesse sweet / lap coffee
View 6 connections
Following
Norwegian Cruises
Norwegian Cruises
Miami, FL, United States
Marriott International Hilton Hotels & Resorts
Hilton Hotels & Resorts
McLean, VA, United States
Other members
Washington Santos
Rio de Janeiro, Brazil
Roberta Baldan Sant'Anna
Rio de Janeiro, Brazil
Débora Nunes Pessanha
Rio de Janeiro, Brazil
Fernanda Tomasini
Canela, Brazil
View more
Close
Update complete!

We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.

We’ve added the following information to your profile:

  • Current location
  • Profile summary
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
  • Date of birth
  • Driving License
  • Phone Number

Take a moment to look at your supercharged profile!

Close
Profile update error

We couldn’t update your profile using your CV.

We couldn’t update your profile. However, your CV has been saved.

There was an error uploading your CV.

Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.