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About me
My name is Kuok Seng Tong, I'm Brazilian born and I also have a British citizenship. I've been working in the hospitality industry in front of the house, dealing directly with customers, for 10 years, always keeping high level standards of service to my guests. It is clear to me, that serving is not something you can be forced to do, but you must like to serve and see the smile on others people face. Whenever I see someone with a problem, with affability and empathy we reach a comon sense point in order to resolve it. I'm a international Les Clefs d'Or Member from Brazil's section.
Experience
10 years and 8 months
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Senior Front Desk Agent and Concierge
Hotel Emiliano - Rio de Janeiro, Brazil
ReceptionFebruary 2020 - Now · 4 years and 2 monthsEmiliano is a boutique hotel located in front of Copacabana Beach. They were looking for a reliable person with major senior skill in front desk and very knowledgeable as a concierge. I've being working at front desk for 10 years dealing with the general public. Used to have the Les Clefs D'or concierge title until last year, since this hotel have no Concierge title. I'm focused in solving problems, and assist every request from our guests.
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Concierge
Fasano Hotel - Rio de Janeiro, Brazil
ConciergeMarch 2018 - October 2019 · 1 year and 9 months -
Concierge
Grand Hyatt Rio de Janeiro - Barra da Tijuca, Rio de Janeiro, Brazil
ConciergeMay 2017 - October 2017 · 6 months -
Concierge
Belmond Copacabana Palace - Copacabana, Brazil
ConciergeDecember 2014 - May 2017 · 2 years and 6 months -
Concierge
JW Marriott Hotel Rio de Janeiro - Copacabana, Brazil
ConciergeSeptember 2009 - July 2011 · 1 year and 11 months
Education
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Universidade Estácio de Sá - Rio de Janeiro, Brazil
January 2001 - December 2003
Languages
5 languages
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Portuguese
Native or fluent
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English
Full professional
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Spanish
Full professional
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French
Notions
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Chinese
Notions
Personal information
Nationalities
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British
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Brazilian
Date of birth
October 10th 1982
Skills
24 skills
- Available
- Can-do attitude
- Coordinate VIP care
- Customer interaction
- Energetic and smiling
- Excellent computer skills
- Excellent guest relation
- Experience in 5* hotels
- Fast learning
- Goconcierge
- Good at multitasking
- Good comunications
- Good problem solver
- Good team member
- Handle complain guest
- Inventive and creative
- Love speaking to guests
- Medallia
- Microsoft office 365
- Multicultural customers
- Opera System
- Trustable
- Warm and friendly
- Willing to learn more
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