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Help Centre Analyst
Zonal Retail Data Systems - Edinburgh, United KingdomEngineering & MaintenanceJuly 2015 - December 2015
First line of communication with company’s EPOS system customer base via telephone and e.mail Compiling and issuing incident reports for the executives of large hospitality companies/major public house chains Providing high level first and second line technical support for bespoke/customised system Assisted in the financial compliance procedures for the major customers 6 month contract to provide cover for forecasted temporary increased call volumes due to large customer roll out Fully conversant in Zonal till system operation and back office software
The Glenfarg Hotel - Glenfarg, United KingdomF&B serviceMarch 2014 - September 2014
Full responsibility for stock control within all hotel bars Key holding responsibility and cash reconciliations Proficient in all aspects of bartending, including management of cask ales Assisted in the development of additional functionality for the hotel computer system First escalation point for bar and restaurant staff