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About me
I am seeking a position in Tourism and Hotel Management area to make the best use of my qualifications and experience and take on new responsibilities. I am a hard-working, easy-going personality, friendly and highly motivated person with a positive can-do attitude. I definitely love working with other people. With a large and different experiences and backgrounds, I bring to any job, a great customer service and the ability to multi task, work individually and as part of a team. I have bachelor’s degrees in Social Communication – Public Relations in Brazil, a postgraduate diploma in Marketing in Spain and currently I’m studying a Master in Hospitality and Tourism Accommodation Management also in Spain. I have international experience in USA, Spain, New Zealand and Australia.
Experience
5 years and 9 months
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Food and Beverage Attendant
Pinnacle People Hospitality - Queensland, Australia
F&B serviceJanuary 2018 - August 2018 · 8 months• Service of F&B at all events and functions including corporate events, weddings, cocktails, breakfasts, morning and afternoon teas and any other functions which occur; • Receive orders and serve customers requests completely in a timely manner; • Keep your service area clean, tidy, and well-prepared; • Setting function rooms and event areas to customer specifications.
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Sales Assistant
GUZMAN Y GOMEZ Mexican Taqueria - Queensland, Australia
SalesMarch 2017 - August 2018 · 1 year and 7 months• Responsible for the ongoing delivery of pleasant and prompt service to customers through the facilitation of the sales process using EFTPOS machine operation • Running food from the kitchen to customers tables • Maintaining the tables and restaurant clean
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Receptionist
IMPERIUM COLLECTION OF BOUTIQUE HOTELS: EICHARDT´S PRIVATE HOTEL & THE SPIRE HOTEL - Queenstown, New Zealand
ReceptionDecember 2015 - June 2016 · 7 months• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately; • Answering screening and forwarding incoming phone calls; • Providing basic and accurate information in-person and via phone/email; • Receiving and sorting daily mail; • Updating calendars and schedule meetings.
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Food and Beverage Attendant
SUPPREMO HOSPITALITY SOLUTIONS - Auckland, New Zealand
F&B serviceJanuary 2015 - December 2015 · 1 year• Service of F&B at all events and functions including corporate events, weddings, cocktails, breakfasts, morning and afternoon teas and any other functions which occur; • Receive orders and serve customers requests completely in a timely manner; • Keep your service area clean, tidy, and well-prepared; • Setting function rooms and event areas to customer specifications.
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Customer Service Assistant
Nike - São Paulo, Brazil
Customer ServiceNovember 2013 - December 2014 · 1 year and 2 months• Organizing merchandise for Sales; • Dealing direct with clients; • Preparing orders with the suppliers.
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Administrative Assistant
GROUP GRIFFE Jewelry - São Paulo, Brazil
AdministrationOctober 2011 - April 2012 · 7 months• Customer Service; • Website maintenance and update; • Preparation of basic financial of the product; • Dealing with clients and suppliers.
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Sales Assistant
LUSITANA Wines - São Paulo, Brazil
SalesMay 2010 - April 2011 · 1 year• Prospect of new business; • Customer Service; • Organizing events and cocktails; • Negotiation with suppliers and quotes.
Education
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Master in Hospitality and Tourism Accommodation Management
EUROAULA Tourism School Barcelona - Barcelona, Spain
October 2018 - September 2019 -
Professionalizing course in Hospitality Management
Imagine Education - Queensland, Australia
February 2017 - March 2018 -
Postgraduate Diploma in Marketing
Universitat Pompeu Fabra
October 2012 - March 2013 -
Bachelor in Social Communication - Public Relations
Centro Universitario Belas Artes - São Paulo, Brazil
February 2007 - December 2010
Languages
3 languages
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Portuguese
Native or fluent
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English
Professional working
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Spanish
Professional working
Personal information
Nationalities
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Brazilian
Skills
7 skills
- Able to multitask
- Dedication and hard work
- Efficient proactive
- Great communicator
- Great customer service
- International experience
- Smiley and friendly
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