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I am highly motivated and always enthusiastic, passionate about hospitality and deeply interested in guest relation.
I am currently improving myself, attending an international tourism academy IATH, studying Digital Marketing & Hospitality Management.
For the past 7 years, I have been working for the hotel industry, developing my skills in guest relation and improving my selling abilities.
I am resourceful, with team and leadership skills, problem-solving skills and an outgoing personality.
I am able to work well in fast-paced environments.
I believe that a strong customer service extremely important and I am qualified in securing reservations and maintaining high customers satisfaction expectations, despite any unforeseen circumstances.
I have gained valuable and useful experience thanks to my job in a luxury hotel chain.
I am willing to travel and move. Indeed, I am moving to Germany (Aachen/Köln/Dortmund/Münster/Duisburg/Dusseldorf/Essen/Wuppertal area).
I would be thrilled to expand my knowledge and performing my best skills.
Booking and sales specialist
Beachcomber Resorts & Hotels - Bergamo, ItalyBack OfficeNovember 2015 - September 2018 · 2 years and 11 months
Sales and Front office Assistant Manager
Tata-o Spa & Resort, Bergamo (Italy) http://www.tata-o.it - Bergamo, ItalyFront Office receptionMay 2015 - October 2015 · 6 months
Room Division Assistant Manager & Guest Relation Officer
Banana Shout Resort http://www.bananashoutresort.com - Negril, JamaicaGuest RelationsJune 2014 - May 2015 · 12 months
Front Office and Reservation Specialist
Bourbon Beach Hotel http://www.bourbonbeachjamaica.com - Negril, JamaicaFront Office receptionSeptember 2013 - June 2014 · 10 months
Event Sound Promotion, Milano (Italy) https://www.rockit.it/espromotion - Milan, ItalyBack OfficeApril 2012 - September 2013 · 1 year and 6 months
Digital Marketing & Hospitality Management
IATH - International Academy of Tourism and Hospitality Lake Como [ ITS College Italy ] - Como, ItalyOctober 2018 - Now
High school diploma
Liceo Classico - Bergamo, ItalySeptember 2005 - July 2011
ItalianNative or fluent100%
EnglishNative or fluent100%
- Able to work in group
- Can handle high pressure
- Client care
- Energetic and smiling
- Excellent customer care
- Excellent guest relation
- Good problem-solving
- Good team leader
- Great communicator
- Hospitality background
- International background
- Love speaking to guests
- Marketing digital
- Motivated and passionate
- Oral communication
- Strong guest care
C1 ENGLISH - IELTS ACADEMY October 2018
in October 2018, I took the IELTS Academy test and I had been certified at level C1.