Laura Di Fresco

Laura Di Fresco

Student from IATH - International Academy of Tourism and Hospitality Lake Como
Lives in Como, Italy
over 6 months ago

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I am highly motivated and always enthusiastic, passionate about hospitality and deeply interested in guest relation.

I am currently improving myself, attending an international tourism academy IATH, studying Digital Marketing & Hospitality Management.

For the past 7 years,​ I have been working for the hotel industry, developing my skills in guest relation and improving my selling abilities.

I am resourceful, with team and leadership skills, problem-solving skills and an outgoing personality.
I am able to work well in fast-paced environments.

I believe that a strong customer service extremely important and I am qualified in securing reservations and maintaining high customers satisfaction expectations, despite any unforeseen circumstances.
I have gained valuable and useful experience thanks to my job in a luxury hotel chain.

I am willing to travel and move. Indeed, I am moving to Germany (Aachen/Köln/Dortmund/Münster/Duisburg/Dusseldorf/Essen/Wuppertal area).

I would be thrilled to expand my knowledge and performing my best skills.

Experience

  • Booking and sales specialist

    Beachcomber Resorts & Hotels - Bergamo, Italy

    Back Office
    November 2015 - September 2018 · 2 years and 11 months

  • Sales and Front office Assistant Manager

    Tata-o Spa & Resort, Bergamo (Italy) http://www.tata-o.it - Bergamo, Italy

    Front Office reception
    May 2015 - October 2015 · 6 months

  • Room Division Assistant Manager & Guest Relation Officer

    Banana Shout Resort http://www.bananashoutresort.com - Negril, Jamaica

    Guest Relations
    June 2014 - May 2015 · 12 months

  • Front Office and Reservation Specialist

    Bourbon Beach Hotel http://www.bourbonbeachjamaica.com - Negril, Jamaica

    Front Office reception
    September 2013 - June 2014 · 10 months

  • Travel Consultant

    Event Sound Promotion, Milano (Italy) https://www.rockit.it/espromotion - Milan, Italy

    Back Office
    April 2012 - September 2013 · 1 year and 6 months

Education

Languages

  • Italian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Limited working
    40%
  • German
    Notions
    20%

Skills

  • Able to work in group
  • Can handle high pressure
  • Client care
  • Energetic and smiling
  • Excellent customer care
  • Excellent guest relation
  • Good problem-solving
  • Good team leader
  • Great communicator
  • Hospitality background
  • International background
  • Love speaking to guests
  • Marketing digital
  • Motivated and passionate
  • Oral communication
  • Strong guest care
  • Well-organized

Other

  • C1 ENGLISH - IELTS ACADEMY October 2018

    in October 2018, I took the IELTS Academy test and I had been certified at level C1.

Connections
Marina Borgonovo
Commis de Rang ( EXTRA) at pomiroeu
Stefano Corti
Student from IATH - International Academy of Tourism and Hospitality Lake Como
Cecilia Dosi
Receptionist at B&B VistaLago
View 21 connections
Following
HRC International
Maastricht, Netherlands
25hours Hotel Company
Hamburg, Germany
City Relay
London, United Kingdom
Other members
Sofia Bertuzzi
Besana In Brianza, Italy
Wafaa El Almi
Como, Italy
Davide Camozzi
Cernobbio, Italy
View 82276 members