Laura Di Fresco

Laura Di Fresco

Student from IATH - International Academy of Tourism and Hospitality Lake Como
Lives in Como, Italy
over 6 months ago

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I am highly motivated and always enthusiastic, passionate about hospitality and deeply interested in guest relation.

I am currently improving myself, attending an international tourism academy IATH, studying Digital Marketing & Hospitality Management.

For the past 7 years,​ I have been working for the hotel industry, developing my skills in guest relation and improving my selling abilities.

I am resourceful, with team and leadership skills, problem-solving skills and an outgoing personality.
I am able to work well in fast-paced environments.

I believe that a strong customer service extremely important and I am qualified in securing reservations and maintaining high customers satisfaction expectations, despite any unforeseen circumstances.
I have gained valuable and useful experience thanks to my job in a luxury hotel chain.

I am willing to travel and move. Indeed, I am moving to Germany (Aachen/Köln/Dortmund/Münster/Duisburg/Dusseldorf/Essen/Wuppertal area).

I would be thrilled to expand my knowledge and performing my best skills.


  • Booking and sales specialist

    Beachcomber Resorts & Hotels - Bergamo, Italy

    Back Office
    November 2015 - September 2018 · 2 years and 11 months

  • Sales and Front office Assistant Manager

    Tata-o Spa & Resort, Bergamo (Italy) - Bergamo, Italy

    Front Office reception
    May 2015 - October 2015 · 6 months

  • Room Division Assistant Manager & Guest Relation Officer

    Banana Shout Resort - Negril, Jamaica

    Guest Relations
    June 2014 - May 2015 · 12 months

  • Front Office and Reservation Specialist

    Bourbon Beach Hotel - Negril, Jamaica

    Front Office reception
    September 2013 - June 2014 · 10 months

  • Travel Consultant

    Event Sound Promotion, Milano (Italy) - Milan, Italy

    Back Office
    April 2012 - September 2013 · 1 year and 6 months



  • Italian
    Native or fluent
  • English
    Native or fluent
  • French
    Limited working
  • German


  • Able to work in group
  • Can handle high pressure
  • Client care
  • Energetic and smiling
  • Excellent customer care
  • Excellent guest relation
  • Good problem-solving
  • Good team leader
  • Great communicator
  • Hospitality background
  • International background
  • Love speaking to guests
  • Marketing digital
  • Motivated and passionate
  • Oral communication
  • Strong guest care
  • Well-organized


  • C1 ENGLISH - IELTS ACADEMY October 2018

    in October 2018, I took the IELTS Academy test and I had been certified at level C1.

Marina Borgonovo
Commis de Rang ( EXTRA) at pomiroeu
Stefano Corti
Student from IATH - International Academy of Tourism and Hospitality Lake Como
Cecilia Dosi
Receptionist at B&B VistaLago
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HRC International
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25hours Hotel Company
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