Laura Fournié

Laura Fournié

Marketing & PR Coordinator at Sofitel Dubai Jumeirah Beach
Lives in Bordeaux, France

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About me

Hôtelière passionnée avec plus de 4 ans d’expérience internationale dans l’hôtellerie de luxe en Europe et au Moyen-Orient.
Facultés de prise de décisions et d’initiatives, excellentes capacités relationnelles. Polyvalence et sens de la relation client très développé.
Bilingue français et anglais.

Experience

6 years

  • Marketing & PR Coordinator

    Sofitel Dubai Jumeirah Beach - Dubai, United Arab Emirates

    Marketing
    February 2020 - Now · 4 years and 2 months

  • Responsable Hébergement

    La Maison d'Estournel - Saint-Estèphe, France

    Room Division Management
    April 2021 - November 2022 · 1 year and 8 months

  • Responsable Hébergement

    La Maison d'Estournel - Saint-Estèphe, France

    Room Division Management
    April 2021 - November 2022 · 1 year and 8 months

    Hôtel 14 clés + villa privée 1500m² - Superviser les équipes de réception et housekeeping - Gestion des activités du service hébergement (réception, réservations, conciergerie) - Garantir une expérience client personnalisée et s’assurer de leur satisfaction tout au long du séjour - Maximiser le taux d’occupation des chambres afin d’assurer la rentabilité du département - Veiller à l’application des standards de qualité - Commercialiser les différents services de l’hôtel Directrice adjointe - Assister la direction dans l’encadrement de l’équipe - Gérer et superviser les activités opérationnelles quotidiennes - Gestion et contrôle des clôtures journalières

  • Guest Experience Officer

    Sofitel Dubai Jumeirah Beach - Dubai, United Arab Emirates

    Guest Relations
    March 2019 - September 2019 · 8 months

    GUEST EXPERIENCE : - Ensuring guest satisfaction - Handling guest complaints and finding adequate solutions - Monitoring hotel online reputation - Reviewing guest feedback and VOG to identify areas of improvement and achieve performance - Anticipating guest needs and meet guest special requests - Assisting Front Office, welcoming VIP guests QUALITY & PERFORMANCE : - Leading Quality Assurance standards – Daily audit to ensure hotel performance - Supporting department heads in preparation of LQA assessments

  • Head waitress

    TUI Sensimar Aquila Elounda Village - Elounda, Greece

    F&B service
    June 2017 - August 2018 · 1 year and 3 months

    TUI Sensimar Hotel (Aquila Elounda Village*****), Crete (GREECE) From June to September 2017 and from June to September 2018 Internships - Tasks distribution between team members - New joiners training - Providing high standards of customer service - Hosting private and corporate events - Cash management - Making recommendations to guests

Education

  • MBA in International Hospitality Management

    Vatel Bordeaux (France) - Bordeaux, France

    October 2016 - January 2019

    Classes in english

  • Bachelor in Communication

    University of Lille III - Lille, France

    September 2011 - July 2014

Languages

3 languages

  • French

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Limited working

Personal information

Nationalities

  • French

Date of birth

September 01st 1994

Skills

7 skills

  • Client Relation
  • Communication skill
  • Easily Adaptable
  • Excellent customer care
  • High quality service
  • Problems solving
  • Quality audit
Connections
Hermes Recruit
Cruise Ship Careers at Hermes Recruitment
Sabine Eckhardt
Quality Manager and Operations Leader at St. Regis Hotels and Resorts
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
View 38 connections
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