Laura Fournié

Laura Fournié

Head waitress at TUI Sensimar Aquila Elounda Village
Lives in Bordeaux, France
over 6 months ago

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About me

Client-focused MBA student seeking for a 6-month internship in Events or Guest Relations from February to July 2019.
Strong communication skills and high ability to adapt to any situation thanks to experiences abroad.
Native French, fluent in English, intermediary Spanish level and basic in Chinese.

Experience

3 years and 5 months

  • Head waitress

    TUI Sensimar Aquila Elounda Village - Elounda, Greece

    F&B service
    June 2017 - August 2018 · 1 year and 3 months

    TUI Sensimar Hotel (Aquila Elounda Village*****), Crete (GREECE) From June to September 2017 and from June to September 2018 • Providing a warm welcome to guests and taking orders • Providing high standards of customer service • Cash management • Menu and wine list knowledge • Making recommendations to guests • Hostess on different events (banquets, themed nights...)

  • Receptionist

    Clarance Hotel - Lille, France

    Front Office reception
    April 2017 - May 2017 · 2 months

    Worked as a receptionist in a 5-star Relais & Châteaux in Lille (FRANCE). • Providing a warm welcome to guests • Check-in / Check-out • Taking bookings and maintaining the reservations calendar • Coordination with Housekeeping department • Answering requests and providing personalized recommendations

  • Waitress

    Mama Shelter - Bordeaux, France

    F&B service
    February 2017 - March 2017 · 2 months

    Worked as a waitress at the Mama Shelter hotel (Accor Group), Bordeaux (FRANCE) • Welcoming guests and taking orders • Menu knowledge • Providing recommendations to guests • Providing good customer service • Hostess on different events - Banquets, seminars ...

  • Receptionist

    Vatel Hotel**** - Bordeaux, France

    Front Office reception
    October 2016 - January 2017 · 4 months

    Worked as a receptionist at the Vatel Hotel****, Bordeaux (FRANCE) • Providing a warm welcome to guests • Check-in / Check-out • Taking bookings and maintaining the reservations calendar • Collaboration with Housekeeping Department • Answering requests and providing personalized recommendation

  • Au pair year

    Cultural Care Au Pair - Washington, DC, United States

    Other
    June 2015 - July 2016 · 1 year and 2 months

  • Communication intern

    Renault Group - Maubeuge, France

    Communication
    January 2015 - April 2015 · 4 months

    Worked as an assistant communication manager (internship) in a Renault Automobile Factory, Maubeuge (FRANCE) • Organizing and managing events up to 300 persons • Communication with clients and external providers • Client negotiation • Writing articles for the corporate magazine • E-mailing

Education

  • MBA in International Hospitality Management

    Vatel Bordeaux (France) - Bordeaux, France

    October 2016 - January 2019

    Classes in english

  • Bachelor in Communication

    University of Lille III - Lille, France

    September 2011 - July 2014

Languages

4 languages

  • French

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Professional working

  • Chinese

    Notions

Skills

4 skills

  • Client Relation
  • Communication skill
  • Easily Adaptable
  • Problems solving
Following
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Abu Dhabi, United Arab Emirates
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