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About me
Hôtelière passionnée avec plus de 4 ans d’expérience internationale dans l’hôtellerie de luxe en Europe et au Moyen-Orient.
Facultés de prise de décisions et d’initiatives, excellentes capacités relationnelles. Polyvalence et sens de la relation client très développé.
Bilingue français et anglais.
Experience
6 years
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Marketing & PR Coordinator
Sofitel Dubai Jumeirah Beach - Dubai, United Arab Emirates
MarketingFebruary 2020 - Now · 4 years and 2 months -
Responsable Hébergement
La Maison d'Estournel - Saint-Estèphe, France
Room Division ManagementApril 2021 - November 2022 · 1 year and 8 months -
Responsable Hébergement
La Maison d'Estournel - Saint-Estèphe, France
Room Division ManagementApril 2021 - November 2022 · 1 year and 8 monthsHôtel 14 clés + villa privée 1500m² - Superviser les équipes de réception et housekeeping - Gestion des activités du service hébergement (réception, réservations, conciergerie) - Garantir une expérience client personnalisée et s’assurer de leur satisfaction tout au long du séjour - Maximiser le taux d’occupation des chambres afin d’assurer la rentabilité du département - Veiller à l’application des standards de qualité - Commercialiser les différents services de l’hôtel Directrice adjointe - Assister la direction dans l’encadrement de l’équipe - Gérer et superviser les activités opérationnelles quotidiennes - Gestion et contrôle des clôtures journalières
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Guest Experience Officer
Sofitel Dubai Jumeirah Beach - Dubai, United Arab Emirates
Guest RelationsMarch 2019 - September 2019 · 8 monthsGUEST EXPERIENCE : - Ensuring guest satisfaction - Handling guest complaints and finding adequate solutions - Monitoring hotel online reputation - Reviewing guest feedback and VOG to identify areas of improvement and achieve performance - Anticipating guest needs and meet guest special requests - Assisting Front Office, welcoming VIP guests QUALITY & PERFORMANCE : - Leading Quality Assurance standards – Daily audit to ensure hotel performance - Supporting department heads in preparation of LQA assessments
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Head waitress
TUI Sensimar Aquila Elounda Village - Elounda, Greece
F&B serviceJune 2017 - August 2018 · 1 year and 3 monthsTUI Sensimar Hotel (Aquila Elounda Village*****), Crete (GREECE) From June to September 2017 and from June to September 2018 Internships - Tasks distribution between team members - New joiners training - Providing high standards of customer service - Hosting private and corporate events - Cash management - Making recommendations to guests
Education
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MBA in International Hospitality Management
Vatel Bordeaux (France) - Bordeaux, France
October 2016 - January 2019Classes in english
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Bachelor in Communication
University of Lille III - Lille, France
September 2011 - July 2014
Languages
3 languages
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French
Native or fluent
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English
Native or fluent
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Spanish
Limited working
Personal information
Nationalities
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French
Date of birth
September 01st 1994
Skills
7 skills
- Client Relation
- Communication skill
- Easily Adaptable
- Excellent customer care
- High quality service
- Problems solving
- Quality audit
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