Laura Fuentes

Laura Fuentes

Especialista Internacional de Talento y Reclutamiento - HR at CPM International
Lives in Barcelona, Spain

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About me

I am a passionate about hospitality, specially my career aim is to gain international experience with the goal of developing the necessary skills to become a future entrepreneur.

I am a fast learner, and eager to develop and improve my knowledge in various aspects of the industry as well as acquire new skills to exceed in it.


4 years and 10 months

  • Especialista Internacional de Talento y Reclutamiento - HR

    CPM International - Barcelona, Spain

    Human Resources
    January 2018 - Now · 2 years

    • Handle the recruitment process by including candidate confirmations and communication, preparing follow-up correspondence as needed. • Source and Mine Internal and external databases to obtain additional candidates. • Be part of a great recruiting experience for all candidates. • Communicate with applicants, vendors and hiring managers professionally while maintaining a high level of confidentiality. • Post positions on varius job posting sites. • Pulls and review resumes from the applicant tracking system. Updating recruitment database. • Processing of new hire administration, on-boarding and social media • Answer phones, emails, copying, filing, scanning, and other adminitrative activities needed. • Prepare reports and dashboards relating to staff recruitment activities. • Maintenance of internal ATS and direct liaise between recruitment team and supplier.

  • Executive Reservation Agent

    Fairmont Rey Juan Carlos I - Barcelona, Spain

    October 2017 - December 2017 · 3 months

  • Assistant Front Office Agent

    Fairmont Rey Juan Carlos I - Barcelona, Spain

    Front Office reception
    July 2017 - October 2017 · 4 months

    Completing procedures when guests arrive and leave, dealing with bookings, preparing bills and taking payments, dealing with special requests from guests, dealing with complaints or problems

  • Front Office Agent

    ANBA B&B Deluxe - Barcelona, Spain

    April 2016 - October 2016 · 7 months

    The ANBA Bed & Breakfast Deluxe Hotel is an intimate, exquisite boutique hotel in central Barcelona near the mythical Gothic quarter providing 7 luxurious rooms. It is housed in an atmospheric 19th century Modernist building renovated by our designer, who kept as much of its old-world charm as possible, including some of the marvellous original painted ceilings.

  • Front Office Agent

    Eurostars Cristal Palace - Barcelona, Spain

    February 2014 - October 2015 · 1 year and 9 months

    - answer telephone, screen and direct calls - take and relay messages - provide information to callers - greet persons entering organization - direct persons to correct destination - deal with queries from the public and customers - ensure knowledge of staff movements in and out of organization - monitor visitor access and maintain security awareness - provide general administrative and clerical support - prepare correspondence and documents - receive and sort mail and deliveries - schedule appointments - maintain appointment diary either manually or electronically - organize conference and meeting room bookings - co-ordinate meetings and organize catering - monitor and maintain office equipment - control inventory relevant to reception area - tidy and maintain the reception area


Currently studying

  • Turismo y Gestión Hotelera

    Mediterrani Escola Universitaria - Barcelona, Spain

    September 2013 - Now

    To acquire basic knowledge in the disciplines that study the tourism To analyze, to synthesize and to interpret in tourism To evaluate the own activity and the own learning and to elaborate strategies for its improvement To use the English language and another foreign language To select and to use the technologies of the information and the communication most adapted to every situation To gather and to select information of an effective and efficient way To anticipate and to solve problems, conflicts and to take decisions To use the teamwork, establishing those relations that more can - help to make show potentials of cooperation and support them in a constant way To have skill for the personal relationships in any context and situation To analyze the ethical implications of the tourism To design creative offers, to have initiative and enterprising spirit To coordinate and to lead projects of work


7 languages

  • Spanish

    Native or fluent

  • Catalan

    Native or fluent

  • English

    Full professional

  • German

    Professional working

  • French

    Professional working

  • Italian

    Limited working

  • Portuguese


Personal information


  • Spanish

Date of birth

April 01st 1995


14 skills

  • Amadeus GDS
  • Friendly person
  • Gestion des reservations
  • Hospitality
  • Marketing
  • Microsoft Office
  • Microsoft Word
  • Opera PMS
  • Perfect customer service
  • Perfectionist
  • PMS
  • PMS Tesipro
  • Social Media
  • Turism
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