Laura Hernández González

Laura Hernández González

Hostess/cashier at Hotel ME Madrid
Lives in Barcelona, Spain

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About me

Actualmente me encuentro en búsqueda activa de empleo. Mi pasión son los recursos humanos y tras un experiencia de casi dos años en este campo me gustaría ampliar mis conocimientos. No obstante, tengo bastante experiencia en hostelería y no me importaría ocupar un puesto de atención al cliente, siempre que sea posible crecer profesionalmente en la empresa.

Experience

4 years and 5 months

  • HR Recruiter

    Synergie ETT - Madrid, Spain

    Human Resources
    June 2017 - January 2019 · 1 year and 8 months

    Main responsabilities: - Responsible of the whole recruitment process: drafting and placing adverts on job boards, pre-screening, phone and personal interviews, run reports about candidates, notify interviewees not selected, collect and file paperwork for new joiners, hold induction meetings with new employees and give them personal protective equipment if necessary... - Provide administrative support: prepare employment contracts, communicate with public services, data entry and maintenance of HR Internal System database, compile relevant data for billing/accountancy as absences, leaves... - Maintenance direct contact with clients to give them continuous feedback and carry out periodic visits to their places

  • Hostess/cashier

    Hotel ME Madrid - Madrid, Spain

    Retail
    August 2017 - July 2018 · 1 year

    Receive and accommodate customers - Enter orders in internal application (Micros) - Responsible of taking payments and daily cash up - Ensure that work area and tables are clean and organized - Get customers feedback and report to the Restaurant Manager - Support tasks to other departments when required

  • Hostess

    Hard Rock Hotel - Santa Cruz de Tenerife, Spain

    Host/Hostess
    November 2016 - April 2017 · 6 months

    Welcoming and leading guests to their tables - Provide guests with the menu - Answering phone calls and making reservations - Get customer feedback and keep customers as comfortable as possible

  • Recepcionista

    Marola Park - Santa Cruz de Tenerife, Spain

    Reception
    September 2016 - October 2016 · 2 months

    Welcoming guests when arrival at the hotel - Check in and check out - Managing reservations by email and through the website - Handling all incoming calls and specific enquiries - Preparing receipts, collecting invoices and filing them - Solve customer complaints and give them information about daily activities in the facility - Responsible for checking daily takings and ran reports to accountant

  • Administrative/Receptionist

    London Fine Dining Group - London, United Kingdom

    Administration
    July 2014 - July 2016 · 2 years and 1 month

    Main duties: - Making reservations for customer using Open Table System - Handling incoming phone calls - Various functions related to hostess position - Dealing with customers, suppliers and accountants by email - In charge of taking payments and daily cash up - Office management: carring out stationery and office equipment inventory, registration of purchasing orders, prepare employment contracts for the staff... - Handling customers' enquires for private events -Keep menus up to date and handle customisation on request

Education

  • Máster en dirección de recursos humanos

    Universidad Isabel I - Madrid, Spain

    October 2016 - October 2017

  • Administración y Finanzas

    IES Botànic Cavanilles - Castellón de la Plana, Spain

    September 2012 - June 2014

  • Licenciado en Derecho

    Universidad Jaume I - Castellón de la Plana, Spain

    September 2006 - June 2011

Languages

5 languages

  • Spanish

    Native or fluent

  • English

    Full professional

  • Italian

    Full professional

  • Catalan

    Full professional

  • French

    Limited working

Personal information

Nationalities

  • Spanish

Work Permits

  • European Union

Date of birth

December 14th 1988

Driving License

Yes

Skills

18 skills

  • Aprendizaje rápido
  • Capacidad de organización y adaptación
  • Citrix
  • Dokify
  • Don de gentes y orientación al cliente
  • Excelentes dotes de comunicación
  • Freematica
  • Gestión de portales de empleo y correo electrónico
  • Maitre D
  • Manejo del paquete Office
  • Micros
  • Multi-task
  • Noray
  • OpenTable
  • Punctual
  • Signaturit
  • TPV
  • Ucageci
Following
Renaissance Barcelona Hotel Hotel Arts Barcelona
Hotel Arts Barcelona
Barcelona, Spain
Catalonia Hotels & Resorts
Other members
Rosario Esquivel
Barcelona, Spain
Blanca Domingo
Barcelona, Spain
Ivana Fiest
Marbella, Spain
Elena Laura Costache
Castellón de la Plana, Spain
View more
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