Laura Ildessova

Laura Ildessova

Spa receptionist at Rotana hotel resort and spa
Lives in Al Aqah, United Arab Emirates
over 6 months ago

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Experience

  • Spa receptionist

    Rotana hotel resort and spa - Al Aqah, United Arab Emirates

    Recreation & Leisure
    October 2018 - Now · 4 months

    Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required. -Create a warm welcome and a friendly atmosphere. - Issue and retrieve locker keys and towels before and after use. - Promote all classes, activities and services that are offered within the club. - Post charges in micros that may incurred by Guests and members and carry out correct accounting procedures. - Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material are readily available. - Encourage sales through full product and price knowledge of offered and available facilities. - Operate in a safe and environmentally friendly way to protect guests and colleague’s health and safety, as well as protect and conserve the environment. - Monthly professional and sales products inventory, linen inventory. -Monthly spa revenue reports, control budget and target.

  • Spa Supervisor

    Hotel soluxe Astana - Astana, Kazakhstan

    Front Office reception
    April 2018 - September 2018 · 6 months

    Summary of Responsibilities: Direct and lead the day to day Spa operation ensuring all standards are followed Adherence to all standards and treatment protocols. In the absence of the Spa Manager, direct operations of the facility, including short and long range strategic planning so that the spa operates cost effectively and efficiently. Manage, train, and motivate all personnel reporting to this position. Attend all required meetings for the hotel, ensuring timely communication of pertinent information to all colleagues, or guest. Ensure effective communication amongst all departments within the hotel. Do daily room checks and coordinate improvements with appropriate departments. Uniform checks. Ensure the establishment and execution of all departmental goals. Serve as a link between the hotel and the spa industry as appropriate. Promote and sell customized spa programs to conference groups as required. Tour prospective spa Guests. Promote all hotel and spa packages and promotions. Identify any new business and marketing opportunities. Work with the Spa Manager and assist in the implementation of 12-month public relations program, i.e. calendar of events, media, etc. Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques. Administration and implementation of staff training in all aspects of the spa’s operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, body scrubs, facials, etc.). Ensure effective communication amongst all departments within the hotel. Assist in the supervision, operation and coverage of all spa departments. Administrative: Establishment of professional business relationship with all vendors and development of all products inventories. Ensure adherence of standard operating procedures for each department. Ensure adherence of departmental and facility policies. Establishment of ongoing administrative controls. Assist in the recruitment, development and training of all providers. Adhere to Spa Policy & Standard Operating Procedures and treatment Protocol Manuals. Ensure that weekly/monthly departmental communication meetings are effective. Available for Colleague and manager inquiries. Respond / review voice-mail and e-mail messages. Facility walk-through to have visual presence within department for all spa staff. Health and Safety: Follow, and ensure that Colleagues follow all safety procedures and practices, lead by example. Ensure all departments adhere to all safety practices of the spa. Assist in the development of and adherence to all departmental emergency procedures. Ensure Colleagues have a complete understanding of and adhere to the spa's policy relating to safety. Financial: Responsibilities include assistance in the development of annual budgets within the facility. Review daily productivity. Review and approve service provider’s payroll. Monitor scheduling of all services and special programming. Review purchase requisitions and forward to Spa Manager for approval. Generate monthly facility productivity report. Measurement of the spa actual performance to budget. Review expenditures to ensure they are in keeping within the operating budgets. Control the cost of goods purchased, services supplied and labor necessary to the sales and production of our products and service.

  • Supervisor Housekeeping

    Al fajer facilities managment - Dubai, United Arab Emirates

    Housekeeping
    April 2017 - April 2018 · 1 year and 1 month

    Coordinating of cleaning personnel to ensure clean, orderly, and attractive rooms in business center, mall etc. Check and ensure that all guestrooms, public areas, back of the house areas are clean and well maintained. Inspect the work done by contractors- pest control, laundry, window cleaning, etc. Prepare staff schedules and duty rotes. Check periodical stocktaking and maintaining of stock records for linen, uniform, equipment. Provide necessary information to assist executive housekeeper in staff evaluation, disciplining, termination and promotion. Develop and implement training programs within the department in consultation with the executive housekeeper. Assist executive housekeeper in forecasting and budgeting for operating and capital expenditure. Take charge of housekeeping department in absence of executive housekeeper.

  • Hostess

    Hotel Orynbor - Astana, Kazakhstan

    Front Office reception
    September 2016 - May 2017 · 9 months

    Maintained reservation records via the hotel’s computerized system. Greeted guests upon arrival and ensured quick check-in procedures. Provided room keys and directions to room locations Maintained a supply of items for guests who may have forgotten them Courteously handled complaints and promptly reported to management. Maintained updated list of area events and restaurant discounts. Kept the front desk area clean and organized.

Education

  • Bachelor

    University of International businesss - Almaty, Kazakhstan

    September 2007 - June 2010

    Finance bachelor degree

Languages

  • Russian
    Native or fluent
    100%
  • English
    Professional working
    60%

Skills

  • High energy
  • Honesty and loyalty
  • Postive attitude
  • Team work
  • Very good communication
  • Work hard

Other

  • Active style

    ice skating, bicycling, gym

Connections
Lester Anthony Ponce
Housekeeping room attendant/order taker at Elaf Jeddah Hotel
Jojit Lecetivo
Housekeeping Floor Supervisor at Sheraton Kuwait, a Luxury Collection Hotel, Kuwait City
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