Laura Matthaus

Laura Matthaus

Guest Service Agent at Ovolo Hotels
Lives in Wellington, New Zealand
over 6 months ago

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Experience

  • Guest Service Agent

    Ovolo Hotels - New South Wales, Australia

    Front Office reception
    February 2018 - January 2019 · 12 months

  • Que Agent

    The Fairmont Banff Springs - Banff, Canada

    Front Office reception
    February 2017 - January 2018 · 12 months

  • Royal Service Trainer

    The Fairmont Banff Springs - Banff, Canada

    Front Office reception
    January 2017 - January 2018 · 1 year and 1 month

  • Overnight Switchboard Operator

    The Fairmont Banff Springs - Banff, Canada

    Front Office reception
    October 2016 - January 2018 · 1 year and 4 months

  • Switchboard Operator

    The Fairmont Banff Springs - Banff, Canada

    Front Office reception
    May 2016 - January 2019 · 2 years and 9 months

  • Guest Services Agent

    Rocky Crest Golf Resort - MacTier, Canada

    Front Office reception
    April 2015 - October 2015 · 7 months

  • Overnight Guest Services Agent

    Rocky Crest Golf Resort - MacTier, Canada

    Front Office reception
    April 2015 - October 2015 · 7 months

Education

  • Advanced Diploma

    Georgian College - Hospitality, Tourism and Recreation

    September 2013 - April 2016

Languages

  • English
    Native or fluent
    100%

Skills

  • Advanced problem-solving skills
  • Customer Service Orientated
  • exceptional communication skills
  • Skilled in the use of Opera & Protel PMS
  • Train the Trainer Certified
  • Works well in a high-pressure environment
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