Laura Mercader Salvans

Laura Mercader Salvans

Head Hostess at BBR by Alain Ducasse at Raffles Hotel Singapore
Lives in Singapore

Join Hosco and view Laura's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

About me

Versatile professional within the hospitality industry. My career embraces Guest Relations, Reservations, Revenue, Groups and Events Management and HR expertise with a strong international experience. Working side by side with the heads of department I ensure that everything is ready so we can run the show.

Experience

9 years and 11 months

  • Head Hostess at BBR by Alain Ducasse

    Raffles Hotel Singapore - Singapore

    Host/Hostess
    May 2019 - Now · 4 years and 11 months

    - Pre-opening of the restaurant. - Set-up and creation of SOPs and procedures for the Front Desk. - Training and development of the front desk colleagues. - Reservations management and forecasts. - Responsible for group reservations and events. - Assist the Restaurant Manager in all the tasks related to Front Desk and back of the house. - Collaborate with the Chef in the creation of new or personalized menus. - Liaison between the hotel and the restaurant.

  • Job Board Manager

    CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Spain

    Management
    October 2017 - December 2018 · 1 year and 3 months

    - Career advising and job placement for all students and alumni. - Liaison between the university, students and companies. - Management and monitoring of the university job board. - Manage and coordinate recruiting events. - Communication and marketing tasks related to career opportunities and activities.

  • Hostess and Reservations Executive

    LALUZ Restaurant & Club LLC - Dubai, United Arab Emirates

    Reservations
    March 2016 - May 2017 · 1 year and 4 months

    - Pre-opening of the restaurant - Guest service - Reservations management - Follow up on group reservations and events - Develop occupancy and forecast reservations reports - Follow up VIPs and special guests' requests - Cashier

  • Front Desk Receptionist

    Double Tree by Hilton Girona - Girona, Spain

    Reception
    November 2015 - March 2016 · 5 months

    - Guest service - Check-in and Check-out hotel's guests. - Reservations management. - Day-to-day operations of the Front Desk Department. - Management and resolution of incidents. - Coordination with the other departments of the hotel. - Cashier - Night Audit.

  • Rooms Division Manager Trainee

    Dominican Fiesta Hotel & Casino - Santo Domingo, Dominican Republic

    Room Division Management
    June 2015 - October 2015 · 5 months

    - Supervise and assist Front Desk's day-to-day operations - Supervise and assist Back Office's day-to-day operations - Supervise and assist Housekeeping's day-to-day operations - Monitor guests' complains - Reservations Management - Develop and analyse reservations'​ forecast reports - Monitor rooms availability

  • Receptionist

    Hotel S'Agaró SPA & Wellness - S'Agaró, Spain

    Reception
    June 2014 - September 2014 · 4 months

    - Guest service - Check-in and check-out hotel guests - Reservations management - Control room and rate availability - Day-to-day operations of the Front Desk - Cashier

  • Front Office Trainee

    Hilton Barcelona - Barcelona, Spain

    Reception
    January 2014 - April 2014 · 4 months

    - Guest services - Check-in and check-out hotel guests - Day-to-day operations - General administration tasks - Concierge services

  • Barista

    Artistic Catering and Events - Victoria, Australia

    Bar
    October 2013 - November 2013 · 2 months

    - Customer service - Prepare and serve espresso-based coffee beverages - Serve food products - Cash handling

  • Hostess and waitress

    Hostal Spa Empúries - L'Escala, Spain

    Host/Hostess
    May 2012 - September 2012 · 5 months

    - Customer service - Floor organisation - Cashier

  • Administrative assistant

    Mercader Cork - Cassà de la Selva, Spain

    Administration
    June 2011 - September 2011 · 4 months

    - Customer service - Purchasing assistant - Management of quotes - Quality control

  • Shop Assistant

    La Jijonenca - Cassà de la Selva, Spain

    Retail
    December 2009 - January 2010 · 2 months

    - Customer service - Shop decoration - Christmas baskets - Cash handling

Education

  • International Hospitality Management

    Victoria University - Hospitality and Tourism Management - Parkville, Australia

    July 2013 - November 2013

    Exchange Semester

  • Hospitality Management

    CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Spain

    September 2011 - May 2015

  • Design

    Elisava - Barcelona, Spain

    September 2009 - June 2011

    2 courses completed

Languages

4 languages

  • Catalan

    Native or fluent

  • Spanish

    Native or fluent

  • English

    Full professional

  • French

    Notions

Personal information

Nationalities

  • Spanish

Date of birth

September 11th 1991

Skills

21 skills

  • Adobe Illustrator
  • Adobe Indesign
  • Customer service oriented
  • - dynamique
  • Easy adaptable
  • Good team worker
  • Learn quickly
  • Mac IOS System
  • Microsoft Excel
  • Microsoft Office Skils
  • OnQ Hilton PMS
  • Opera PMS
  • Power Point
  • Prezi
  • Protel PMS
  • Reservations management
  • Reserveout System
  • Self-organised
  • Tissel POS
  • Very ambitious
  • Willing to learn
Connections
Carole Magnier
Rooms Division Manager at Relais & Châteaux
Mutaz Safi
Front Desk Agent at Ambassador Hotel Jerusalem
Nicole Tomamichel
Front Office Trainee at Hilton Frankfurt Airport
View 14 connections
Following
Selenta Group
Selenta Group
Barcelona, Spain
Hotel Arts Barcelona
Hotel Arts Barcelona
Barcelona, Spain
Renaissance Barcelona Hotel
Other members
Stijn Van Bleyenbergh
Brussels, Belgium
Anastasiya Dorosh
Geneva, Switzerland
Rajmilan Poudel
Vancouver, Canada
Mónica Turmo
Barcelona, Spain
View more
Close
Update complete!

We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.

We’ve added the following information to your profile:

  • Current location
  • Profile summary
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
  • Date of birth
  • Driving License
  • Phone Number

Take a moment to look at your supercharged profile!

Close
Profile update error

We couldn’t update your profile using your CV.

We couldn’t update your profile. However, your CV has been saved.

There was an error uploading your CV.

Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.