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About me
Versatile professional within the hospitality industry. My career embraces Guest Relations, Reservations, Revenue, Groups and Events Management and HR expertise with a strong international experience. Working side by side with the heads of department I ensure that everything is ready so we can run the show.
Experience
9 years and 11 months
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Head Hostess at BBR by Alain Ducasse
Raffles Hotel Singapore - Singapore
Host/HostessMay 2019 - Now · 4 years and 11 months- Pre-opening of the restaurant. - Set-up and creation of SOPs and procedures for the Front Desk. - Training and development of the front desk colleagues. - Reservations management and forecasts. - Responsible for group reservations and events. - Assist the Restaurant Manager in all the tasks related to Front Desk and back of the house. - Collaborate with the Chef in the creation of new or personalized menus. - Liaison between the hotel and the restaurant.
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Job Board Manager
CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Spain
ManagementOctober 2017 - December 2018 · 1 year and 3 months- Career advising and job placement for all students and alumni. - Liaison between the university, students and companies. - Management and monitoring of the university job board. - Manage and coordinate recruiting events. - Communication and marketing tasks related to career opportunities and activities.
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Hostess and Reservations Executive
LALUZ Restaurant & Club LLC - Dubai, United Arab Emirates
ReservationsMarch 2016 - May 2017 · 1 year and 4 months- Pre-opening of the restaurant - Guest service - Reservations management - Follow up on group reservations and events - Develop occupancy and forecast reservations reports - Follow up VIPs and special guests' requests - Cashier
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Front Desk Receptionist
Double Tree by Hilton Girona - Girona, Spain
ReceptionNovember 2015 - March 2016 · 5 months- Guest service - Check-in and Check-out hotel's guests. - Reservations management. - Day-to-day operations of the Front Desk Department. - Management and resolution of incidents. - Coordination with the other departments of the hotel. - Cashier - Night Audit.
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Rooms Division Manager Trainee
Dominican Fiesta Hotel & Casino - Santo Domingo, Dominican Republic
Room Division ManagementJune 2015 - October 2015 · 5 months- Supervise and assist Front Desk's day-to-day operations - Supervise and assist Back Office's day-to-day operations - Supervise and assist Housekeeping's day-to-day operations - Monitor guests' complains - Reservations Management - Develop and analyse reservations' forecast reports - Monitor rooms availability
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Receptionist
Hotel S'Agaró SPA & Wellness - S'Agaró, Spain
ReceptionJune 2014 - September 2014 · 4 months- Guest service - Check-in and check-out hotel guests - Reservations management - Control room and rate availability - Day-to-day operations of the Front Desk - Cashier
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Front Office Trainee
Hilton Barcelona - Barcelona, Spain
ReceptionJanuary 2014 - April 2014 · 4 months- Guest services - Check-in and check-out hotel guests - Day-to-day operations - General administration tasks - Concierge services
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Barista
Artistic Catering and Events - Victoria, Australia
BarOctober 2013 - November 2013 · 2 months- Customer service - Prepare and serve espresso-based coffee beverages - Serve food products - Cash handling
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Hostess and waitress
Hostal Spa Empúries - L'Escala, Spain
Host/HostessMay 2012 - September 2012 · 5 months- Customer service - Floor organisation - Cashier
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Administrative assistant
Mercader Cork - Cassà de la Selva, Spain
AdministrationJune 2011 - September 2011 · 4 months- Customer service - Purchasing assistant - Management of quotes - Quality control
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Shop Assistant
La Jijonenca - Cassà de la Selva, Spain
RetailDecember 2009 - January 2010 · 2 months- Customer service - Shop decoration - Christmas baskets - Cash handling
Education
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International Hospitality Management
Victoria University - Hospitality and Tourism Management - Parkville, Australia
July 2013 - November 2013Exchange Semester
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Hospitality Management
CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Spain
September 2011 - May 2015 -
Design
Elisava - Barcelona, Spain
September 2009 - June 20112 courses completed
Languages
4 languages
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Catalan
Native or fluent
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Spanish
Native or fluent
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English
Full professional
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French
Notions
Personal information
Nationalities
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Spanish
Date of birth
September 11th 1991
Skills
21 skills
- Adobe Illustrator
- Adobe Indesign
- Customer service oriented
- - dynamique
- Easy adaptable
- Good team worker
- Learn quickly
- Mac IOS System
- Microsoft Excel
- Microsoft Office Skils
- OnQ Hilton PMS
- Opera PMS
- Power Point
- Prezi
- Protel PMS
- Reservations management
- Reserveout System
- Self-organised
- Tissel POS
- Very ambitious
- Willing to learn
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