Laura Paris

Laura Paris

Front Desk Supervisor at St. Pancras Renaissance London Hotel
Lives in London, United Kingdom
over 6 months ago

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I am a passionate Front Desk Agent with a strong cultural background and endless curiosity.
Enthusiast, friendly and dynamic, I am able to bring energy and humour to colleagues and motivate the team to achieve goals. Resourceful hard-worker thrilled by challenging situations, I always received excellent feedback from customer and guests.

Experience

  • Front Desk Supervisor

    St. Pancras Renaissance London Hotel - London, United Kingdom

    Front Office reception
    November 2018 - Now · 2 months

    FOM assistance in daily operations; supervision of the associates on shift ensuring that guests are provided with a 5 star arrival and departure experience, Company SOP’s are maintained and BSA criteria are ensured. Ensure all guest experiencing an issue receive an adequate response; any promised compensation is delivered and appropriate follow up is done. Developing and training of other associates ensuring that they are aware of their goals and responsibilities.

  • Receptionist

    St. Pancras Renaissance London Hotel - London, United Kingdom

    Front Office reception
    January 2018 - October 2018 · 10 months

    Greeting and welcoming guests upon arrival. Check-in and check-out procedures. Payment handling with cash and c/c. Promoting the fidelity program Marriott Rewards and providing recognition and benefits to the members. Dealing with guests requests or complaints always in an efficient, courteous and professional manner and personalise guest experience offering any assistance required. Trained and able to work as GUEST SERVICES AGENT, NIGHT AUDIT or ROOM CONTROLLER - Average check-in experience: 9.1/10 - Average n. of enrolments: 43/month - Upsells: 25.5k in 7 months (18% of the total)

  • Chambers Club Associate

    St. Pancras Renaissance London Hotel - London, United Kingdom

    Guest Relations
    December 2017 - January 2018 · 2 months

    Club lounge hostess in the very exclusive Chambers Club. VIP and Chambers guests greeting and assistance.

  • Receptionist

    Hotel Danieli, A Luxury Collection Hotel - Venice, Italy

    Front Office reception
    January 2017 - November 2017 · 11 months

    Greeting and welcoming guests upon arrival. Check-in and check-out procedures. Payment handling with cash and c/c. Promoting the fidelity program Starwood Preferred Guest (SPG) and providing recognition and benefits to the members. Escorting guests to their room introducing hotel history, services. Guest assistance in storing valuables in deposit boxes. Dealing with guests request or complaints always in an efficient, courteous and professional manner.

  • Front Office (trainee)

    Hotel Danieli, A Luxury Collection Hotel - Venice, Italy

    Front Office reception
    October 2016 - March 2017 · 6 months

  • Tour Escort

    Abaco viaggi - Trieste, Italy

    Tourism
    October 2015 - September 2016 · 12 months

    Tour leader for guided tours and daily excursions. Group management and personal assistance during the whole travel experience.

  • Tour Escort

    Trumpy Tours - Trieste, Italy

    Tourism
    October 2012 - September 2016 · 3 years and 12 months

    Daily guided excursions for cruise passengers docked in Trieste (usual destination: Lublijana and Postojna caves). Guided excursions provided in Italian, English, French and Spanish.

  • Hostess

    Soltel srl - Trieste, Italy

    Events
    June 2011 - June 2014 · 3 years and 1 month

  • Hostess/Group leader

    Key Congressi - Trieste, Italy

    Events
    October 2009 - September 2016 · 6 years and 12 months

  • Front Desk Operator

    Costa Crociere - Genoa, Italy

    Front Office reception
    August 2004 - December 2006 · 2 years and 5 months

Education

  • Professional master

    IHMA - Rome, Italy

    October 2016 - December 2016

    Master in Tourim & Hotel Management

  • Specialization School

    Università degli Studi di Udine - Friuli-Venezia Giulia, Italy

    January 2014 - April 2016

    Specialization School of Art History, graduated cum laude.

  • Junior research fellowship

    Università degli Studi di Trieste - Trieste, Italy

    March 2013 - September 2016

    Research fellow at the Department of Humanities of the University of Trieste. Named “Cultore della materia” in Museology and Museography (SSD: L-ART/04). Study, inventorying, cataloguing and digitization of Legacy Antonio Fonda Savio. Scientific and academic production available on http://units.academia.edu/LauraParis

  • Master's degree (Erasmus exchange programme)

    Université Rennes II - Rennes, France

    January 2011 - June 2011

  • Master's degree

    Università degli Studi di Trieste - Trieste, Italy

    September 2009 - December 2011

    Master’s degree in Art History, graduated cum laude.

  • Bachelor Degree

    Università degli Studi di Trieste - Trieste, Italy

    September 2004 - July 2009

    Bachelor’s degree in Art History, graduated cum laude.

Languages

  • Italian
    Native or fluent
    100%
  • French
    Full professional
    80%
  • English
    Professional working
    60%
  • Spanish
    Professional working
    60%
  • German
    Notions
    20%
Connections
Elena Sartori
Assistant Guest Experience Manager at Gran Melia Roma 5*
Giuseppe Trimboli
sommelier at Marriott International
Terence Sestili
Bev Manager at St. Pancras Renaissance Hotel
View 8 connections
Following
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