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I am a passionate Front Desk Agent with a strong cultural background and endless curiosity.
Enthusiast, friendly and dynamic, I am able to bring energy and humour to colleagues and motivate the team to achieve goals. Resourceful hard-worker thrilled by challenging situations, I always received excellent feedback from customer and guests.
Front Desk Supervisor
St. Pancras Renaissance London Hotel - London, United KingdomFront Office receptionNovember 2018 - Now · 2 months
FOM assistance in daily operations; supervision of the associates on shift ensuring that guests are provided with a 5 star arrival and departure experience, Company SOP’s are maintained and BSA criteria are ensured. Ensure all guest experiencing an issue receive an adequate response; any promised compensation is delivered and appropriate follow up is done. Developing and training of other associates ensuring that they are aware of their goals and responsibilities.
St. Pancras Renaissance London Hotel - London, United KingdomFront Office receptionJanuary 2018 - October 2018 · 10 months
Greeting and welcoming guests upon arrival. Check-in and check-out procedures. Payment handling with cash and c/c. Promoting the fidelity program Marriott Rewards and providing recognition and benefits to the members. Dealing with guests requests or complaints always in an efficient, courteous and professional manner and personalise guest experience offering any assistance required. Trained and able to work as GUEST SERVICES AGENT, NIGHT AUDIT or ROOM CONTROLLER - Average check-in experience: 9.1/10 - Average n. of enrolments: 43/month - Upsells: 25.5k in 7 months (18% of the total)
Chambers Club Associate
St. Pancras Renaissance London Hotel - London, United KingdomGuest RelationsDecember 2017 - January 2018 · 2 months
Club lounge hostess in the very exclusive Chambers Club. VIP and Chambers guests greeting and assistance.
Hotel Danieli, A Luxury Collection Hotel - Venice, ItalyFront Office receptionJanuary 2017 - November 2017 · 11 months
Greeting and welcoming guests upon arrival. Check-in and check-out procedures. Payment handling with cash and c/c. Promoting the fidelity program Starwood Preferred Guest (SPG) and providing recognition and benefits to the members. Escorting guests to their room introducing hotel history, services. Guest assistance in storing valuables in deposit boxes. Dealing with guests request or complaints always in an efficient, courteous and professional manner.
Front Office (trainee)
Hotel Danieli, A Luxury Collection Hotel - Venice, ItalyFront Office receptionOctober 2016 - March 2017 · 6 months
Abaco viaggi - Trieste, ItalyTourismOctober 2015 - September 2016 · 12 months
Tour leader for guided tours and daily excursions. Group management and personal assistance during the whole travel experience.
Trumpy Tours - Trieste, ItalyTourismOctober 2012 - September 2016 · 3 years and 12 months
Daily guided excursions for cruise passengers docked in Trieste (usual destination: Lublijana and Postojna caves). Guided excursions provided in Italian, English, French and Spanish.
Soltel srl - Trieste, ItalyEventsJune 2011 - June 2014 · 3 years and 1 month
Key Congressi - Trieste, ItalyEventsOctober 2009 - September 2016 · 6 years and 12 months
Front Desk Operator
Costa Crociere - Genoa, ItalyFront Office receptionAugust 2004 - December 2006 · 2 years and 5 months
IHMA - Rome, ItalyOctober 2016 - December 2016
Master in Tourim & Hotel Management
Università degli Studi di Udine - Friuli-Venezia Giulia, ItalyJanuary 2014 - April 2016
Specialization School of Art History, graduated cum laude.
Junior research fellowship
Università degli Studi di Trieste - Trieste, ItalyMarch 2013 - September 2016
Research fellow at the Department of Humanities of the University of Trieste. Named “Cultore della materia” in Museology and Museography (SSD: L-ART/04). Study, inventorying, cataloguing and digitization of Legacy Antonio Fonda Savio. Scientific and academic production available on http://units.academia.edu/LauraParis
Master's degree (Erasmus exchange programme)
Université Rennes II - Rennes, FranceJanuary 2011 - June 2011
Università degli Studi di Trieste - Trieste, ItalySeptember 2009 - December 2011
Master’s degree in Art History, graduated cum laude.
Università degli Studi di Trieste - Trieste, ItalySeptember 2004 - July 2009
Bachelor’s degree in Art History, graduated cum laude.
ItalianNative or fluent100%