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My goal is to obtain a management function in a tourism enterprise, it is why I am really motivated about deliver an excellent and unique service to the guests. Throughout my professional experiences, I had been able to learn that in the Tourism and Hospitality sectors, it is important to not be afraid to work, to love relationships, to be perfectionist, to be humble, patient and human.
Please find below my resume and other informations about my experiences. Feel free to contact with my if you are interested in my profile.
Reach me on: email@example.com
1 year and 6 months
Guest Experience Agent
ME Sitges Terramar - Sitges, SpainGuest RelationsApril 2019 - Now · 9 months
Handling the email and the telephone calls from the switchboard, internal and external calls. Sent the "Good morning" to our guests. Sent the "Pre contacts" to our future VIP guests. Sent the "Post contacts" to our old guests. Handling the social networks (Tripadvisor, Booking, Expedia...) Updated preferences system of our guests. Carry out the quality calls to the VIPS.
Booking Agent Internship
Meliá Hotels International - Sitges, SpainReservationsApril 2018 - May 2018 · 2 months
Managed guest reservations, update the system with guest messages and special requests. Made sure that all reservations are well done and sorted by date. In many occasions I could earn good reviews for the hotel making sure guests had a pleasant experience and answering all their questions. Introduced the names of the members of each group in the system, checking the type of room allocated. Handling telephone calls from the switchboard, internal calls and external calls.
Meliá Hotels International - Sitges, SpainFinance/AccountingApril 2018 - May 2018 · 2 months
Closed small credit bills with important companies. Fix imbalance. Handling of telephone calls, internal calls and external calls.
Front Desk Agent Internship
Eurostars Budapest Center - Budapest, HungaryFront Office receptionJune 2017 - December 2017 · 7 months
Responsible for checking in and out of guests, including processing payment and issuing room keys. Managed guest reservations, update the system with guest messages and special requests. Collaborated with people in different departments within the hotel including maintenance, taxi service, housekeeping, and management. Completed end of shift reports and cash counting. In many occasions I could earn good reviews for the hotel making sure guests had a pleasant experience and answering all their questions.
Degree in Tourism
Universitat Oberta de CatalunyaFebruary 2019 - Now
Technician in Hotel Management
IES Joan Ramon Benaprés - Sitges, SpainOctober 2016 - May 2018
Native or fluent
Native or fluent
Date of birth
April 23rd 1997
- Ability to work as a team
- ● Able to work under pressure
- DYNAMIC PERSON
- Friendly & helpfull
- Good presence
- Good problem solver
- keep calm in difficult situations
- Multitasking ability
- Proactive & responsible
- Windows Pack Office