Join Hosco and view Laura's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
Laura Ramos already finished a Present Higher Education Vocational Degree in Hotel Management (HND Spanish equivalent). She is currently looking for a full-time job in the hospitality and tourism and she doesn't care travel to other countries, if it's necessary.
She is passionate about travel, human relations and discover different cultures. She likes to challenge herself and go all the way to achieve them.
In 2016, she started a Present Higher Education Vocational Degree in Hotel Management (HND Spanish equivalent). In the first year, she performed an ERASMUS in Budapest, Hungary.
For six months, she worked the intership in Front Desk Agent at Hotel Eurostars Budapest Center. The main tasks were; receive customers, taked care of check - in and check - outs, made reservations and introducing them into the system, help the guest with the doubts and complaints and handling of telephone calls.
After six months, she came back to Spain and finished the last year of the degree. In the beginning of her second year, Laura already had working experience at hotels. In April of 2018, she started the internship in Finance/Accounting at Meliá Hotels International. The main tasks were; taking care of reservations and introducing them into the system, close small credit bills, reply to customer emails and handling of telephone calls.
Her goal is to obtain a management function in a tourism enterprise, it is why she really motivated about deliver an excellent and unique service to the guests. Throughout her professional experiences, she has been able to learn that in the Tourism and Hospitality sectors, it is important to not be afraid to work, to love relationships, to be perfectionist, to be humble, patient and human. There are values that she developed throughout her career.
Please find below her resume and other informations about her experiences. Feel free to contact with her if you are interested in her profile.
Reach me on: email@example.com
Meliá Hotels International - Sitges, SpainFinance/AccountingApril 2018 - May 2018 · 2 months
Closed small credit bills with important companies. Fix imbalance. Handling of telephone calls, internal calls and external calls.
Booking Agent Internship
Meliá Hotels International - Sitges, SpainReservationsApril 2018 - May 2018 · 2 months
Managed guest reservations, update the system with guest messages and special requests. Made sure that all reservations are well done and sorted by date. In many occasions I could earn good reviews for the hotel making sure guests had a pleasant experience and answering all their questions. Introduced the names of the members of each group in the system, checking the type of room allocated. Handling telephone calls from the switchboard, internal calls and external calls.
Front Desk Agent Internship
Eurostars Budapest Center - Budapest, HungaryFront Office receptionJune 2017 - December 2017 · 7 months
Responsible for checking in and out of guests, including processing payment and issuing room keys. Managed guest reservations, update the system with guest messages and special requests. Collaborated with people in different departments within the hotel including maintenance, taxi service, housekeeping, and management. Completed end of shift reports and cash counting. In many occasions I could earn good reviews for the hotel making sure guests had a pleasant experience and answering all their questions.
Tourist Office Sitges - Sitges, SpainGuest RelationsOctober 2016 - October 2016 · 1 month
Customer Service. Gave information at the clients about the film festival.
Technician in Hotel Management
IES Joan Ramon Benaprés - Sitges, SpainSeptember 2016 - May 2018
Subjects first course: - Reception - Human Resources - Marketing - Events - Structure of the tourist market - Vocational training and orientation - Protocol - English - French Subjects second course: - Entrepreneur Initiative Company - Tourist Accommodation Management - Department of Housekeeping Management
Secondary Education Certificate
IES Can Puig - Sant Pere de Ribes, SpainSeptember 2013 - June 2016
Subjects first course: - Catalan - Spanish - English - Latin - Philosophy - Sciences by the World contemporary - Economy - Business economy - Art Subjects second course: - Catalan - Spanish - English - Latin - Philosophy - History - History of Art - Geography - Business economy
SpanishNative or fluent100%
CatalanNative or fluent100%
- Ability to work as a team
- ● Able to work under pressure
- DYNAMIC PERSON
- Friendly & helpfull
- Good presence
- Good problem solver
- Guest orientated personality
- keep calm in difficult situations
- Multitasking ability
- Pack Office
- Positive attitude
- Proactive attitude
- Proactive & responsible
- Time Availability
- Work hard