Laura Ramos

Laura Ramos

Guest Experience Agent at ME Sitges Terramar
Lives in Sitges, Spain

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About me

My goal is to obtain a management function in a tourism enterprise, it is why I am really motivated about deliver an excellent and unique service to the guests. Throughout my professional experiences, I had been able to learn that in the Tourism and Hospitality sectors, it is important to not be afraid to work, to love relationships, to be perfectionist, to be humble, patient and human.

Please find below my resume and other informations about my experiences. Feel free to contact with my if you are interested in my profile.

Reach me on: ramosperez.laura@gmail.com

Experience

1 year and 6 months

  • Guest Experience Agent

    ME Sitges Terramar - Sitges, Spain

    Guest Relations
    April 2019 - Now · 9 months

    Handling the email and the telephone calls from the switchboard, internal and external calls. Sent the "Good morning" to our guests. Sent the "Pre contacts" to our future VIP guests. Sent the "Post contacts" to our old guests. Handling the social networks (Tripadvisor, Booking, Expedia...) Updated preferences system of our guests. Carry out the quality calls to the VIPS.

  • Booking Agent Internship

    Meliá Hotels International - Sitges, Spain

    Reservations
    April 2018 - May 2018 · 2 months

    Managed guest reservations, update the system with guest messages and special requests. Made sure that all reservations are well done and sorted by date. In many occasions I could earn good reviews for the hotel making sure guests had a pleasant experience and answering all their questions. Introduced the names of the members of each group in the system, checking the type of room allocated. Handling telephone calls from the switchboard, internal calls and external calls.

  • Finance/Accounting Internship

    Meliá Hotels International - Sitges, Spain

    Finance/Accounting
    April 2018 - May 2018 · 2 months

    Closed small credit bills with important companies. Fix imbalance. Handling of telephone calls, internal calls and external calls.

  • Front Desk Agent Internship

    Eurostars Budapest Center - Budapest, Hungary

    Front Office reception
    June 2017 - December 2017 · 7 months

    Responsible for checking in and out of guests, including processing payment and issuing room keys. Managed guest reservations, update the system with guest messages and special requests. Collaborated with people in different departments within the hotel including maintenance, taxi service, housekeeping, and management. Completed end of shift reports and cash counting. In many occasions I could earn good reviews for the hotel making sure guests had a pleasant experience and answering all their questions.

Education

Currently studying

  • Degree in Tourism

    Universitat Oberta de Catalunya

    February 2019 - Now

  • Technician in Hotel Management

    IES Joan Ramon Benaprés - Sitges, Spain

    October 2016 - May 2018

Languages

5 languages

  • Spanish

    Native or fluent

  • Catalan

    Native or fluent

  • English

    Full professional

  • French

    Limited working

  • Hungarian

    Notions

Personal information

Nationalities

  • Spanish

Work Permits

  • European Union

Date of birth

April 23rd 1997

Skills

15 skills

  • Ability to work as a team
  • ● Able to work under pressure
  • DYNAMIC PERSON
  • Friendly & helpfull
  • Good presence
  • Good problem solver
  • HMobile
  • keep calm in difficult situations
  • Multitasking ability
  • Opera
  • Proactive & responsible
  • Sihot
  • Sirius
  • Tesipro
  • Windows Pack Office
Connections
Estefania Clavijos
Guest Relations at ME Sitges Terramar
Virginie Civel
Public Relations/Communication Officer at Fondation Terre des Hommes
Sameeur Rahman
Reservation, & Customer Service Executive at Wahaj Boulevard Hotel
View 22 connections
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