Laura Scala

Laura Scala

Front Desk Receptionist at Club Med Napitia
Lives in Brussels, Belgium
over 6 months ago

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Experience

  • Front Desk Receptionist

    Club Med Napitia - Calabria, Italy

    Front Office reception
    August 2018 - September 2018 · 2 months

  • Customer Care

    Blowhammer Srl - Nola, Italy

    Customer Service
    January 2018 - May 2018 · 5 months

    Responsible for handling complaints via phone, email, mail or social media, providing appropriate solutions and alternatives within the time limits to ensure resolution. Managing large amounts of incoming calls, assisting with placement of orders, refunds, or exchanges, providing accurate, valid and complete information by using the right methods/tools. Communicating with internal departments. Ensuring excellent service standards, responding efficiently to customer inquiries and maintaining high customer satisfaction. Responsible for translating the website into English, French and Spanish.

  • Front Desk Receptionist

    Club Med - Turin, Italy

    Front Office reception
    July 2017 - September 2017 · 3 months

    Responsible for welcoming and informing clients, registering arrivals and departures, managing the switchboard, keeping information medium available for clients, cashing invoices and controlling differed operations. Excellent knowledge of the village and collaboration with various departments (housekeeping, laundry, restaurant). Developing the internal sales and ensuring the invoicing of stays or meals coming from local sales Guaranteeing the service quality, the respect of Club Med’s hygiene and safety conditions, as well as the maintenance of Club Med property.

  • Front Desk Receptionist

    Hotel Belsito - Nola, Italy

    Front Office reception
    January 2016 - October 2016 · 10 months

    Responsible for providing a friendly welcome and high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel and paying particular attention to guest satisfaction and efficiency.

  • Secretary

    Centro Medico Belsito - San Paolo Bel Sito, Italy

    Front Office reception
    October 2015 - March 2017 · 1 year and 6 months

    Responsible for maintaining the smooth running and operation of all front desk activities in a busy medical practise. Helping the doctors and medical staff by managing their administrative and secretarial duties.

  • Foreign language instructor

    Private Lessons - Sciez, France

    Other
    May 2014 - March 2017 · 2 years and 11 months

    Responsible for helping students improve their foreign language skills. Improving translation, grammar and pronunciation. Teaching students how to speak, write, and understand languages. Plan, prepare and deliver activities to practice and achieve a good level.

  • Teaching assisant

    British Institute - Nola, Italy

    Other
    December 2013 - January 2014 · 2 months

    Responsible for acting as a support to the teacher. Working under the supervision and guidance of senior teaching staff in a busy English school. Contributing to the delivery of teaching and tutorials and providing personal academic support and mentoring for groups of students.

Education

  • Master's degree

    Università degli studi di Napoli L'Orientale - Naples, Italy

    March 2015 - July 2018

    “Translating and Interpreting”

  • Bachelor's degree

    Università degli studi di Napoli, L'Orientale - Naples, Italy

    September 2011 - February 2015

    “Linguistic and Cultural Mediation”,

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Full professional
    80%
  • Spanish
    Limited working
    40%
Connections
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
View 8 connections
Following
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Other members
Stijn Van Bleyenbergh
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Morris Lorusso
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