Lauren Downing

Lauren Downing

Student from Coventry University
Lives in Dubai, United Arab Emirates

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About me

Highly confident and ambitious individual, able to quickly adapt to new situations and environments as proven by experience gained working for market leaders within various business sectors.

Experience

4 years and 8 months

  • Cabin Crew

    Emirates Airlines - Dubai, United Arab Emirates

    Hostess
    September 2014 - April 2019 · 4 years and 8 months

    Key Achievements • Consistently achieved high my flight performance reviews from seniors, maintaining the highest standards in image and uniform, service delivery, safety and security and duty free sales. • Received multiple letters of recognition for outstanding service during flights. Experience, Roles and Responsibilities • Enhanced customer experience with in-flight service while maintaining cabin safety and security; attending to routine requirements. • Managed and organised F&B facilities to ensure service was delivered to the highest standards in a timely and efficient manner. • Reviewed flight instructions and information, which will differ on each flight regarding service, sensitive information regarding passengers (special needs, deportees, prior issues, etc.) and necessary flight details. • Assisted with in-flight emergency situations and acted as a first responder in case of medical emergency. • Assisted crew in business class and first class upon completion of economy class service. • Mentored new hires so as to support the development of their customer service skills and cabin-security techniques. • Supported seniors by communicating with Emirates head office, submitting post flight reports and important information.

Education

Currently studying

  • BA

    Coventry University - Coventry, United Kingdom

    January 2017 - Now

Languages

1 language

  • English

    Native or fluent

Skills

3 skills

  • Customer-service
  • Office administration
  • office assistant
Connections
Axino D'mello
Executive Chef at Ripples Gastropub
Tharidu Dananjaya
Waiter/Bartender at Lemeridien alaqah beach resort
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View 132153 members