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Highly confident and ambitious individual, able to quickly adapt to new situations and environments as proven by experience gained working for market leaders within various business sectors.
4 years and 8 months
Emirates Airlines - Dubai, United Arab EmiratesHostessSeptember 2014 - April 2019 · 4 years and 8 months
Key Achievements • Consistently achieved high my flight performance reviews from seniors, maintaining the highest standards in image and uniform, service delivery, safety and security and duty free sales. • Received multiple letters of recognition for outstanding service during flights. Experience, Roles and Responsibilities • Enhanced customer experience with in-flight service while maintaining cabin safety and security; attending to routine requirements. • Managed and organised F&B facilities to ensure service was delivered to the highest standards in a timely and efficient manner. • Reviewed flight instructions and information, which will differ on each flight regarding service, sensitive information regarding passengers (special needs, deportees, prior issues, etc.) and necessary flight details. • Assisted with in-flight emergency situations and acted as a first responder in case of medical emergency. • Assisted crew in business class and first class upon completion of economy class service. • Mentored new hires so as to support the development of their customer service skills and cabin-security techniques. • Supported seniors by communicating with Emirates head office, submitting post flight reports and important information.
Coventry University - Coventry, United KingdomJanuary 2017 - Now
Native or fluent
- Office administration
- office assistant