Lauren Ellis

Lauren Ellis

Assistant Guest Relations Manager at The Dupont Circle Hotel
Lives in Washington, DC, United States

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About me

I started my career in Hospitality working at a local pub in my village as a bartender.
Once I left school, I traveled to South Africa to train as a Safari Guide. I then undertook a two-week hospitality orientation course which was followed by a five-month internship as a duty manager at a 4* safari lodge. It was from this experience that I found my passion for the Hospitality Industry
I am currently studying for my Masters of International Business in Hotels Resorts and Spas at the Swiss Hotel Management School, part of the Swiss Education Group.
At present, I am looking for opportunities to progress my career further.

Experience

4 years

  • Assistant Guest Relations Manager

    The Dupont Circle Hotel - Washington, DC, United States

    Guest Relations
    May 2019 - July 2019 · 3 months

  • Front Office Management Trainee

    Sofitel Krabi Phokeethra Golf & Spa Resort - Krabi, Thailand

    Front Office reception
    September 2018 - February 2019 · 6 months

  • Management Trainee

    DUSIT THANI KRABI BEACH RESORT - Krabi, Thailand

    Guest Relations
    April 2018 - May 2018 · 2 months

    Greeting guests when they arrived. Checking in guests Dealing with complaints Responding to reviews ​

  • Student Practitioner

    Wivenhoe House Hotel - Colchester, United Kingdom

    Management Trainee
    September 2015 - September 2017 · 2 years and 1 month

    Wivenhoe House Hotel (Practical aspect of BA (Hons) Hotel Management Degree with time spent in all departments) Hotel Duty Manager Night Manager Conference and Events Duty Manager Food and Beverage Duty Manager Rooms Division Duty Manager Kitchen Supervisor Conference and Events Planner Food and Beverage Supervisor Housekeeping Supervisor Reception Supervisor​ Conference and Events Operative Junior Commis Brasserie, Bar and Lounge Waiter Housekeeping Attendant Receptionist

  • Bartender

    Shoulder of Mutton - Rugby, United Kingdom

    F&B service
    February 2015 - August 2015 · 7 months

    Taking orders Serving food Serving beverages Taking payment Frequently worked independently & managed the bar

  • Internship as Duty Manager

    Mohlabetsi Safari Lodge - Hoedspruit, South Africa

    Management
    August 2014 - December 2014 · 5 months

    checking in guests check outs tracking for the guides bar and waitressing hosting breakfast and dinner ordering food from suppliers room checks checking availability for reservations organising staff shifts

Education

  • Master's of International Business in Hotels, Resorts and Spa Management

    SHMS Swiss Hotel Management School [ SEG ] - Switzerland

    September 2017 - January 2018

  • BA (Hons) Hotel Management

    Edge Hotel School - Colchester, United Kingdom

    September 2015 - September 2017

  • FGASA

    Bushwise - Polokwane, South Africa

    January 2014 - July 2014

Languages

1 language

  • English

    Native or fluent

Personal information

Nationalities

  • American

  • British

Date of birth

March 13th 1995

Driving License

Yes

Skills

5 skills

  • Customer Service Skils
  • Hospitality
  • Hotel Management
  • Microsoft
  • PMS OPERA

Additional Information

1 information shared

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