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An enthusiastic and dedicated hotelier with an excellent experience from high-profile hotels, on an international basis. A productive person who enjoys being part of a successful team adapting well to new environments and changing conditions. Works effectively under pressure, with the ability to plan and delegate operations to ensure successful conclusions. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems, with a professional and calm attitude at all times. Accurate and methodical in completing required tasks. Able to work well on his initiative, with the highest levels of motivation and organisation required to meet tight deadlines. Possesses excellent communication skills with the ability to liaise effectively with clients and colleagues at all levels.
Butler Manager/Personal Butler
Al Habtoor Trading LLC - Dubai, United Arab EmiratesPublic RelationsDecember 2014 - April 2016
Personal Butler-Personal Assistant responsibilities on daily basis to maintain daily service with efficiency, high standards and protocols. To work with and coordinate with other staff and family offices on daily basis for all elements of service and residence maintenance. Coordinate with family & corporate office for travel plans, wardrobe management for pack / unpack, trip schedules for accommodations, meals, special itinerary requests. Ensure security protocols are followed in residence and for travel. Assist with managing household inventories. To travel with the Superior and or family members as requested. Calendar management of all appointments both business & social. To assist when requested to supervise and coordinate household staff for training, duties and schedules. Receive guests & visitors, to ensure protocols and reception are of the highest standards. Regular participation with formal style of food & beverage service, table settings and entertainment preparations.
Villa Butler / Personal Butler
Royal Group - Abu Dhabi, United Arab EmiratesPublic RelationsFebruary 2014 - December 2014
Oversees the household staff usually of one residence. Understands concepts like being anticipatory, friendly not familiar, privacy and confidentiality, invisible and available. Answers residence phone, receives guests at the door and supervises the reception of visitors. Assists with staff training and organizes the duties and schedule of domestic staff. May assist or be charged with keeping the household budgets and inventory supplies. May schedule and oversee vendors of contracted services. May assist with household and family security measures. Oversees family packing and travel preparations. Understands social etiquette and formal service. Serves meals and drinks and performs wait services related thereto. Knowledgeable about wines and spirits and oversees the wine cellar and liqueur inventory. Coordinates with other staff as needed as well as with other parts of the employers organisation. Works closely with the Royal Family Personal Assistants.
Sofitel The Palm - Dubai, United Arab EmiratesFront Office receptionSeptember 2013 - February 2014
Meet and Greet for all Royal Family and VVIP guests Responsible for all operations, including monitoring VIP arrivals and departures to ensure all run smoothly, ensuring that guests are properly organize based on the required check in and check out preferences Escorting and assisting guest on their requirements during the stay Ensuring that guest rooms are prepared based on guest personal preference and amenity requirement Perform Butler Service inside and outside the hotel premises Provide unpacking and packing service to all guest on the floor Coordinating guest request with other department and ensuring that task are done in timely manner
Executive Butler (Fairmont Gold)
Fairmont Dubai - Dubai, United Arab EmiratesFront Office receptionDecember 2009 - August 2013
Penthouse In-charge including monitoring and organizing party requirements such as party hall set up, beverage and DJ’s requirement Perform extended working hours up to 15 to 18 hours monitoring 4 Presidential and 3 Royal Suite within the hotel Providing exceptional service for the Sheikh’s and their company Meet and Greet for all Royal Family and VVIP guests Responsible for all operations within the Fairmont Gold Lounge, including monitoring VIP arrivals and departures to ensure all run smoothly, ensuring that guests are properly organize based on the required check in and check out preferences. Managing a team of staff at the Lounge, monitoring their performances Ensuring that hygiene and safety are highly monitored and followed Perform Food and Beverage daily requisition according to lounge operation based on par stock level
Bachelor Degree of Interdisciplinary Studies
Ateneo de Zamboanga University - Zamboanga, PhilippinesJune 1997 - March 2000
University of the Visayas, Cebu - Cebu City, PhilippinesJune 1993 - March 1997
TagalogNative or fluent100%