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I am Swiss educated with one year and a half experience in luxury 5 stars properties, looking for Rooms Divisions, F&B or Events departments experience. Being Vietnamese, born in Russia. I believe that growing with two different cultures has helped me develop my adoptability to diverse circumstances and my ability to interact with multicultural guests, and to fit within the new environment. Further more, the experience working in the property with the highest standards taught me working under the pressure, as well as build the belief that communication and team work are the keys working in hospitality industry.
Front Office Intern
JW Marriott - Austin, TX, United StatesFront Office receptionFebruary 2016 - December 2016
Rotated in Front Office: At Your Service (phone operator), executive lounge attendant, front desk agent, At Your Service team lead.
LUX* South Ari Atoll - Malé, MaldivesF&B serviceMarch 2015 - September 2015
Serving/hosting in a la carte restaurant, breakfast buffet style, events, in room dining.
Guest Relation Assistance
LUX* South Ari Atoll - MaldivesFront Office receptionFebruary 2015 - March 2015
Responsibilities in FO: check-in/out, promptly react on guest's inquiries, handling guests complain, transition of daily news in Vietnamese and Russian, monitor and forecast weekly arrivals.
Higher Swiss Diploma In Hospitality & Events
SHMS Swiss Hotel Management School - Leysin, SwitzerlandAugust 2014 - February 2018
RussianNative or fluent100%