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A Self-motivated professional person with high strong analytical skill extensive experience in hosting and greeting the guests. A passion for developing customer relation and high energy levels contribute to outstanding customer service. Excellent communication skills and can work alone or as part of a team in delivering amazing hospitality to the guests, and ability to handle the guest complaint and ability to learn new knowledge and skills and to work well within a busy operation and to be helping on the floor with the service team when it is required.
2 years and 1 month
Receptionist & Check- in Agent
Friendly Rentals - Barcelona, SpainReservationsAugust 2018 - January 2019 · 6 months
-Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. -Directs visitors by maintaining employee and department directories; giving instructions. -Maintains telecommunication system by following. manufacturer's instructions for house phone and console operation. -Professional attitude and appearance.
Executive Hostess & Reservation Agent Dos Cielos Restaurant.
Meliá Barcelona Sky - Barcelona, SpainHostessMarch 2018 - August 2018 · 7 months
-Great welcome to the guest. -Development of Menu. -Follow-up of complaints. -Comprehensive management of reserves. -Development of reservation reports and occupancy forecast. -Receive customers. -Guests with a warm welcome.
Hostess & Assistant Group Reservation, TragaLuz Project.
LALUZ Restaurant - Dubai, United Arab EmiratesReservationsMarch 2016 - March 2017 · 1 year and 2 months
-Great welcome to the guest. -Development of Menu. -Follow-up of complaints. -Comprehensive management of reserves. -Development of reservation reports and occupancy forecast.
Master's Degree in Digital Marketing
Escuela Aula'd' Informática Profesional (AIP) - Barcelona, SpainSeptember 2014 - September 2014
- Graduated with latin honors - Maintained a 3.0
Master's Degree in Hotelier Food & Beverage Hotel Management
CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, SpainOctober 2013 - September 2014
- Graduated with latin honors - Maintained a 3.8
Native or fluent
Native or fluent
Date of birth
January 23rd 1989
- Customer Service Skils
- Executive assistant
- F&B Hostess
- Luxury Hospitality
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