Leidy Portes

Leidy Portes

Receptionist & Check- in Agent at Friendly Rentals
Lives in Barcelona, Spain

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About me

A Self-motivated professional person with high strong analytical skill extensive experience in hosting and greeting the guests. A passion for developing customer relation and high energy levels contribute to outstanding customer service. Excellent communication skills and can work alone or as part of a team in delivering amazing hospitality to the guests, and ability to handle the guest complaint and ability to learn new knowledge and skills and to work well within a busy operation and to be helping on the floor with the service team when it is required.

Experience

2 years and 1 month

  • Receptionist & Check- in Agent

    Friendly Rentals - Barcelona, Spain

    Reservations
    August 2018 - January 2019 · 6 months

    -Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. -Directs visitors by maintaining employee and department directories; giving instructions. -Maintains telecommunication system by following. manufacturer's instructions for house phone and console operation. -Professional attitude and appearance.

  • Executive Hostess & Reservation Agent Dos Cielos Restaurant.

    Meliá Barcelona Sky - Barcelona, Spain

    Hostess
    March 2018 - August 2018 · 7 months

    -Great welcome to the guest. -Development of Menu. -Follow-up of complaints. -Comprehensive management of reserves. -Development of reservation reports and occupancy forecast. -Receive customers. -Guests with a warm welcome.

  • Hostess & Assistant Group Reservation, TragaLuz Project.

    LALUZ Restaurant - Dubai, United Arab Emirates

    Reservations
    March 2016 - March 2017 · 1 year and 2 months

    -Great welcome to the guest. -Development of Menu. -Follow-up of complaints. -Comprehensive management of reserves. -Development of reservation reports and occupancy forecast.

Education

  • Master's Degree in Digital Marketing

    Escuela Aula'd' Informática Profesional (AIP) - Barcelona, Spain

    September 2014 - September 2014

    - Graduated with latin honors - Maintained a 3.0

  • Master's Degree in Hotelier Food & Beverage Hotel Management

    CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Spain

    October 2013 - September 2014

    - Graduated with latin honors - Maintained a 3.8

Languages

2 languages

  • English

    Native or fluent

  • Spanish

    Native or fluent

Personal information

Nationalities

  • Dominican (Republic)

Date of birth

January 23rd 1989

Skills

8 skills

  • Customer Service Skils
  • Executive assistant
  • F&B Hostess
  • Gastronomy
  • Hostess
  • Luxury Hospitality
  • Microsoft
  • Seller

Additional Information

1 information shared

Connections
Maria Valentina Uva
Children animator at Rifugio Fanes
Following
HiGuests
Barcelona, Spain
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