Ideas G3 RMS
Ideas G3 RMS
Hello! I'm Lemuel, and thank you for viewing my profile!
I'm a hotelier of 4 years, having covered various, and diverse roles. From organizing events, to checking in guests, making sales calls, or more recently, analyzing business strategy; I've worn many hats. As a result, I'm always open to learning new skills, meeting new people, and welcoming new challenges.
Currently, I help identify potential opportunities and risks for hotels, work to conceive new and efficient ways to analyze business trends, and maximize usage of our analytical tools.
Specialties: Analysis, Market Research, Customer Service, Microsoft Excel
Director of Revenue - Khalidiya Palace Rayhaan by Rotana - Commercial strategist - Pricing/ Yielding/ Inventory Management - Oversee the Revenue and Reservations department
Project Coordinator - Ideas G3 RMS - Assist in the pilot, and rollout of RMS system for the company - Creation and implementation of Corporate standards, and SOPs - Technical support Revenue Analysis Manager - Liaise with Corporate Partners - Preparation of Month End reports for the Corporate team, and Executives - Preparation of Revenue Analysis Reports for the Area Directors of Revenue - Conduct studies on Market Tends, and draft Business Strategies & Proposals - Further develop current analysis tools, and methodologies - Technical Support for Hotel Properties
Reservations - Handled guest inquiries, group reservations, contracts, and supervised a small team - Conducted training regarding standards Pre-Opening - Assisted with the pre-opening of the Capital Centre Arjaan by Rotana - Set up of Rate Plans and descriptions in CRS system - Set up of OTA extranets - Preparation of SOPs for the department Revenue Analysis Manager - Liaise with Corporate Partners - Technical support for Hotel Properties - Preparation of revenue analysis reports
- Handled inquiries, processed proposals, and liaised with clients - Handled meeting & event inquiries from online sources such as StarCite, Cvent, and MeetingBroker - Run reports concerning department revenue, and demand - Full integration of the L2R project into the hotel's catering sales systems Delphi
Cross training in the Front office department - Check in/ check out of guests at the front desk - Arranged transport and handled incoming/outgoing packages at the concierge - Handled guest enquiries, and made reservations at the call center - Attached to the duty manager for 1 week
Cross Training in F & B - Waiter/ Runner/ Buffet Runner * Ensured cleanliness and sufficient stock at the restaurant's buffet * Opening, service, and closing of restaurant - Captain * Handled guest bills * Managed allocation of manpower, and planning
Native or fluent
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Ideas G3 RMS