Join Hosco and view Leo's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
About me
With significant experience in hotel industry. Positive growth in this dynamic industry and be creative to work in an effective way.
Experience
15 years and 4 months
-
Front Office Manager
Millennium Gloucester Hotel London Kensington - London, United Kingdom
ReceptionMay 2019 - Now · 4 years and 11 monthsFront Office Manager * Taking part of the hotel refurbishment project * Coach and lead the team to achieve targets * Recruitment * Achieve the upselling and member enrolment
-
Assistant Front Office Manager
Radisson BLU Portman Hotel - London, United Kingdom
ReceptionOctober 2018 - May 2019 · 8 months* Lead the FO team to achieve various targets * Recruitment for the FO team * Drive and achieve upselling and membership enrolment target * Handle guest complaints with satisfactory resolutions * Attend operations related meetings * Plan ahead base on the hotel occupancy and the critical situation
-
Duty Manager
Shangri-La Hotel, At The Shard, London - London, United Kingdom
ReceptionAugust 2017 - October 2018 · 1 year and 3 monthsJob duties included: handle guest complaints with resolution for guest satisfaction, drive the Front Office team to achieve the targets, lead both reception and guest relations team, hotel daily operations, recruitment and assist the Front Office daily operations.
-
Assistant Front Office Manager
InterContinental London - The O2 - London, United Kingdom
ReceptionAugust 2015 - May 2017 · 1 year and 10 monthsJob duties included: pre-opening hotel team, set up SOP and JD for the Front Office team, recruitment, assist the Front Office Manager to plan the targets for the team.
-
Front Office Manager
Intercontinental Grand Stanford Hong Kong - Hong Kong
ReceptionOctober 2008 - July 2015 · 6 years and 10 monthsJob duties included: report to hotel manager, lead the entire Front Office team (reception, guest relations, club lounge, concierge, business centre and duty manager team), recruitment, produce monthly report to hotel manager, plan yearly manning, CAPEX and forecast, achieve the pre-set target such as tripadvisor, minimise the treat turn over, IHG membership enrolment and upselling.
Education
-
Bachelor
University of Western Sydney - New South Wales, Australia
August 2001 - February 2003
Languages
3 languages
-
Cantonese
Native or fluent
-
Mandarin
Native or fluent
-
English
Native or fluent
Personal information
Nationalities
-
British
-
Hongkonger
We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.
We’ve added the following information to your profile:
- Current location
- Profile summary
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
- Date of birth
- Driving License
- Phone Number
Take a moment to look at your supercharged profile!
We couldn’t update your profile using your CV.
We couldn’t update your profile. However, your CV has been saved.
There was an error uploading your CV.
Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.