Leo Wong

Front Office Manager at Millennium Gloucester Hotel London Kensington
Lives in London, United Kingdom

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About me

With significant experience in hotel industry. Positive growth in this dynamic industry and be creative to work in an effective way.

Experience

15 years and 4 months

  • Front Office Manager

    Millennium Gloucester Hotel London Kensington - London, United Kingdom

    Reception
    May 2019 - Now · 4 years and 11 months

    Front Office Manager * Taking part of the hotel refurbishment project * Coach and lead the team to achieve targets * Recruitment * Achieve the upselling and member enrolment

  • Assistant Front Office Manager

    Radisson BLU Portman Hotel - London, United Kingdom

    Reception
    October 2018 - May 2019 · 8 months

    * Lead the FO team to achieve various targets * Recruitment for the FO team * Drive and achieve upselling and membership enrolment target * Handle guest complaints with satisfactory resolutions * Attend operations related meetings * Plan ahead base on the hotel occupancy and the critical situation

  • Duty Manager

    Shangri-La Hotel, At The Shard, London - London, United Kingdom

    Reception
    August 2017 - October 2018 · 1 year and 3 months

    Job duties included: handle guest complaints with resolution for guest satisfaction, drive the Front Office team to achieve the targets, lead both reception and guest relations team, hotel daily operations, recruitment and assist the Front Office daily operations.

  • Assistant Front Office Manager

    InterContinental London - The O2 - London, United Kingdom

    Reception
    August 2015 - May 2017 · 1 year and 10 months

    Job duties included: pre-opening hotel team, set up SOP and JD for the Front Office team, recruitment, assist the Front Office Manager to plan the targets for the team.

  • Front Office Manager

    Intercontinental Grand Stanford Hong Kong - Hong Kong

    Reception
    October 2008 - July 2015 · 6 years and 10 months

    Job duties included: report to hotel manager, lead the entire Front Office team (reception, guest relations, club lounge, concierge, business centre and duty manager team), recruitment, produce monthly report to hotel manager, plan yearly manning, CAPEX and forecast, achieve the pre-set target such as tripadvisor, minimise the treat turn over, IHG membership enrolment and upselling.

Education

  • Bachelor

    University of Western Sydney - New South Wales, Australia

    August 2001 - February 2003

Languages

3 languages

  • Cantonese

    Native or fluent

  • Mandarin

    Native or fluent

  • English

    Native or fluent

Personal information

Nationalities

  • British

  • Hongkonger

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