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Travelling more than 10 years in the Hospitality Industry am a strong Hotelier who can gain the team members easily by teaching and Guiding the correct role according to their Knowledge and Reliability. Improved and Proofed by recent companies through creating a friendly and successful year where the outlet revenue numbers increased year by year.
Am a F&B basic diploma holder in English from Ceylon hotel school. Practical work experience as the Assistant F&B outlet manager of Shangri-la Abu Dhabi and Assistant Pool & Beach operation manager at four seasons resort @ Jumeirah beach. Looking forward to begin my career as a Outlet Manager where I want to shine through my experience.
Assistant Outlet Manager
Four Seasons resorts Dubai at Jumeirah - Dubai, United Arab EmiratesF&B serviceJanuary 2015 - Now · 5 years
10 restaurants, 2 lounges, 3 swimming pools, 214 rooms, 2 royal suits, 1 presidential suit and a penthouse (president’s castle), 680 staffs including 32 nationalities. Achievements: Finalizing weekly roster and annual vacation. Maintaining the manning count of the team according to company on track status and ROTA. Breaking down weekly budget to archive monthly revenue goal. Maintaining the CAPEX expenses annually and executing. Monthly payroll & overtime submission and making sure the accuracy. Monthly P&L power point presentations and monthly forecasting. Implementing new amenities, cocktails and menu changing timely. As a department trainer evaluating the staff through menu knowledge exams and service standard role plays. Responsible of Special Events Operations. Responsible of annual and probation reviews of team members. Observing and controlling the daily operation with team members by coaching and correcting. Ensuring bar, linen, cutlery, wines, inventories on time with correct par level Hiring new candidates to the team through F&B standard interviews and making sure the candidate perform well and adopt with the team and the culture. Maintaining Staff positive and negative in their own files which can help for their reviews, promotions and transfers. Handling the major guest complains and recovering through following standards which can turn the guest as loyal with company, • Approach • Listen • Apologize • fix and follow-up Handling the Casual Labor Pay rolls and payments on time. Seeking for new editions to the outlet which can generate the revenue and quality among the outlets. Additional floor coverage(full shift replacement) while outlet manager on vacation • Shai saloon lobby longue (capacity-80) • In room dining • All day dining (Breakfast) • Banquets(for particular events only.
Shangri -La - Abu Dhabi, United Arab EmiratesF&B serviceJanuary 2013 - December 2014 · 2 years
Shangri-La Hotel (5*) Abu Dhabi-UAE 214 luxurious rooms and suites, 161 fully furnished Shangri-La Residences, six luxurious private villas, Spa, Banqueting, 8 F&B outlets, Fitness Room, Business Centre and the Souk at Qaryat Al Beri, 250 employees (F&B Only) Achievements: Responsible of the Team Member Roster & Annual vacation Responsible of Special Events Operations Prepares the Outlet P&L Reports Handles Staff Payrolls & Monthly Overtime Payments Responsible of annual reviews and probation of team members (26 staff) Key responsible for annual CAPEX project (submission and execution) Forecasting daily revenue and covers, Revenue budgeting according to the resort occupancy
Shangri La - Abu Dhabi, United Arab EmiratesF&B serviceJanuary 2012 - December 2012 · 1 year
Shangri – La Hotel (5*) Abu Dhabi - UAE 214 luxurious rooms and suites, 161 fully furnished Shangri-La Residences, six luxurious private villas, Spa, Banqueting, 8 F&B outlets, Fitness Room, Business Centre and the Souk at Qaryat Al Beri, 250 employees (F&B Only) Achievements: Hands-on Daily Operation Management Handles the Casual Labor Payments Responsible of the Team Training Responsible of the Team Member Roster Responsible of Special Events Operations Prepares the Outlet P&L Reports Handles Staff Payrolls & Monthly Overtime Payments Checking the Cashier Reports on a Daily Basic maintaining the Outlet Cost according to the Monthly Budget and Revenue coordinating with Outlet Manger in creating Beverage Menus & Special Promotions maintaining the Check List Consistently up to Outlet SOP Standards Department Trainer: Pool Bar – F&B Department Achievements Creating Monthly Training Plan to improve Colleagues’ Performance Monitoring Staff Product Knowledge & General Doing Service Role Play once a week Making Training Report and Submitting to Training Department
shangri La - Abu Dhabi, United Arab EmiratesF&B serviceJanuary 2010 - December 2011 · 2 years
Shangri – La Qaryat Al Beri Hotel (5*) Abu Dhabi - UAE 214 luxurious rooms and suites, 161 fully furnished Shangri-La Residences, six luxurious private villas, Spa, Banqueting, 8 F&B outlets, Fitness Room, Business Centre and the Souk at Qaryat Al Beri, 250 employees (F&B Only) Achievements: Allocates the staff and set up the tables according to the reservations Records the Guest Complaints and Follows Up Administer the Outlet and Colleagues’ hygiene according to the Hotel Hygiene Policies and Standards . Handles all kinds of credit cards using Opera and Infrasys system Handles Cash in 3 shifts and the Cash float without any discrepancy
Grand Regency - Doha, QatarF&B serviceJanuary 2007 - December 2010 · 4 years
F&B Services Diploma
Ceylon Hotel School - Dubai, United Arab EmiratesJanuary 2003 - December 2005
Have successfully completed the Diploma and trained at Renuka City Hotel as intern
Native or fluent
Date of birth
January 03rd 1985
- Department Trainer
- Excellent verbal skills
- Good time management
- Problem solving skill
- Public Speaking
- Public Speaking skills
- Restaurant Management
- Revenue Analisys
- Team Work Oriented