Leoman Manuel

Leoman Manuel

Assistant Outlet Manager at Four Seasons resorts Dubai at Jumeirah
Lives in Dubai, United Arab Emirates

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About me

Travelling more than 10 years in the Hospitality Industry am a strong Hotelier who can gain the team members easily by teaching and Guiding the correct role according to their Knowledge and Reliability. Improved and Proofed by recent companies through creating a friendly and successful year where the outlet revenue numbers increased year by year.
Am a F&B basic diploma holder in English from Ceylon hotel school. Practical work experience as the Assistant F&B outlet manager of Shangri-la Abu Dhabi and Assistant Pool & Beach operation manager at four seasons resort @ Jumeirah beach. Looking forward to begin my career as a Outlet Manager where I want to shine through my experience.

Experience

13 years

  • Assistant Outlet Manager

    Four Seasons resorts Dubai at Jumeirah - Dubai, United Arab Emirates

    F&B service
    January 2015 - Now · 5 years

    10 restaurants, 2 lounges, 3 swimming pools, 214 rooms, 2 royal suits, 1 presidential suit and a penthouse (president’s castle), 680 staffs including 32 nationalities. Achievements:  Finalizing weekly roster and annual vacation.  Maintaining the manning count of the team according to company on track status and ROTA.  Breaking down weekly budget to archive monthly revenue goal.  Maintaining the CAPEX expenses annually and executing.  Monthly payroll & overtime submission and making sure the accuracy.  Monthly P&L power point presentations and monthly forecasting.  Implementing new amenities, cocktails and menu changing timely.  As a department trainer evaluating the staff through menu knowledge exams and service standard role plays.  Responsible of Special Events Operations.  Responsible of annual and probation reviews of team members.  Observing and controlling the daily operation with team members by coaching and correcting.  Ensuring bar, linen, cutlery, wines, inventories on time with correct par level  Hiring new candidates to the team through F&B standard interviews and making sure the candidate perform well and adopt with the team and the culture.  Maintaining Staff positive and negative in their own files which can help for their reviews, promotions and transfers.  Handling the major guest complains and recovering through following standards which can turn the guest as loyal with company, • Approach • Listen • Apologize • fix and follow-up  Handling the Casual Labor Pay rolls and payments on time.  Seeking for new editions to the outlet which can generate the revenue and quality among the outlets. Additional floor coverage(full shift replacement) while outlet manager on vacation • Shai saloon lobby longue (capacity-80) • In room dining • All day dining (Breakfast) • Banquets(for particular events only.

  • Assistant Manager

    Shangri -La - Abu Dhabi, United Arab Emirates

    F&B service
    January 2013 - December 2014 · 2 years

    Shangri-La Hotel (5*) Abu Dhabi-UAE 214 luxurious rooms and suites, 161 fully furnished Shangri-La Residences, six luxurious private villas, Spa, Banqueting, 8 F&B outlets, Fitness Room, Business Centre and the Souk at Qaryat Al Beri, 250 employees (F&B Only) Achievements:  Responsible of the Team Member Roster & Annual vacation  Responsible of Special Events Operations  Prepares the Outlet P&L Reports  Handles Staff Payrolls & Monthly Overtime Payments  Responsible of annual reviews and probation of team members (26 staff)  Key responsible for annual CAPEX project (submission and execution)  Forecasting daily revenue and covers, Revenue budgeting according to the resort occupancy

  • Supervisor

    Shangri La - Abu Dhabi, United Arab Emirates

    F&B service
    January 2012 - December 2012 · 1 year

    Shangri – La Hotel (5*) Abu Dhabi - UAE 214 luxurious rooms and suites, 161 fully furnished Shangri-La Residences, six luxurious private villas, Spa, Banqueting, 8 F&B outlets, Fitness Room, Business Centre and the Souk at Qaryat Al Beri, 250 employees (F&B Only) Achievements: Hands-on Daily Operation Management Handles the Casual Labor Payments Responsible of the Team Training Responsible of the Team Member Roster Responsible of Special Events Operations Prepares the Outlet P&L Reports Handles Staff Payrolls & Monthly Overtime Payments Checking the Cashier Reports on a Daily Basic  maintaining the Outlet Cost according to the Monthly Budget and Revenue  coordinating with Outlet Manger in creating Beverage Menus & Special Promotions  maintaining the Check List Consistently up to Outlet SOP Standards Department Trainer: Pool Bar – F&B Department Achievements   Creating Monthly Training Plan to improve Colleagues’ Performance  Monitoring Staff Product Knowledge & General  Doing Service Role Play once a week  Making Training Report and Submitting to Training Department

  • Head Waiter

    shangri La - Abu Dhabi, United Arab Emirates

    F&B service
    January 2010 - December 2011 · 2 years

    Shangri – La Qaryat Al Beri Hotel (5*) Abu Dhabi - UAE 214 luxurious rooms and suites, 161 fully furnished Shangri-La Residences, six luxurious private villas, Spa, Banqueting, 8 F&B outlets, Fitness Room, Business Centre and the Souk at Qaryat Al Beri, 250 employees (F&B Only) Achievements:  Allocates the staff and set up the tables according to the reservations  Records the Guest Complaints and Follows Up  Administer the Outlet and Colleagues’ hygiene according to the Hotel Hygiene Policies and Standards .  Handles all kinds of credit cards using Opera and Infrasys system  Handles Cash in 3 shifts and the Cash float without any discrepancy

  • Outlet Supervisor

    Grand Regency - Doha, Qatar

    F&B service
    January 2007 - December 2010 · 4 years

Education

  • F&B Services Diploma

    Ceylon Hotel School - Dubai, United Arab Emirates

    January 2003 - December 2005

    Have successfully completed the Diploma and trained at Renuka City Hotel as intern

Languages

1 language

  • English

    Native or fluent

Personal information

Nationalities

  • Sri Lankan

Date of birth

January 03rd 1985

Driving License

Yes

Skills

9 skills

  • Department Trainer
  • Excellent verbal skills
  • Good time management
  • Problem solving skill
  • Public Speaking
  • Public Speaking skills
  • Restaurant Management
  • Revenue Analisys
  • Team Work Oriented
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