Leticia Epifaneo dos Santos

Leticia Epifaneo dos Santos

Head of People and Culture at Louvre Hotels Group
Lives in Rio de Janeiro, Brazil

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About me

I have 15 years of experience in the hospitality industry, of these 8 years in the Human Resources área
I am focused on developing organizational culture et agile methods.
I´ve led organizational culture changes and organization of operational headcounts and commercial team structures.
I've led hotels and resorts implantations projects such as Lake Paradise Resort (Club Med), La Réserve Luxury Resort Space (Club Med), Golden Tulip (Louvre), Royal Tulip (Louvre) and Tulip Inn (Louvre).


8 years and 10 months

  • Head of People and Culture

    Louvre Hotels Group - Rio de Janeiro, Brazil

    Human Resources
    March 2019 - Now · 1 year and 3 months

    Head of People and Culture in charge of the implementation of the new operation in Brazil with a new business model. Responsible of talent acquisition, employer branding, compensation & benefits, employment relationships, headcount, implementation of performance management, definition of annual cycles and talent management. Responsible for the dissemination of climate and organizational culture.

  • HR, Learning and Development Manager

    Club Med - Rio de Janeiro, Brazil

    Human Resources
    March 2015 - March 2019 · 4 years and 2 months

    Head of Human Resources, Talent University and Internal Communication of South America. Business Plan, planning and budget control. Responsible for the planning, execution and innovation of the Corporate University Training Plan witch resulted in a 40% growth in 2 years. Change Management Project local leader focus on culture change, agile methods and new management practices. Workday system implementation in modules: R&S, learning, HR core, onboarding of leaders and users. New practices for people and culture that brought the result of 90% satisfaction and engagement in the 2018 Internal Survey.

  • HR Coordinator

    Club Med - Rio de Janeiro, Brazil

    Human Resources
    June 2013 - October 2015 · 2 years and 5 months

  • HR Business Partner

    Club Med - Rio de Janeiro, Brazil

    Human Resources
    July 2011 - January 2014 · 2 years and 7 months


  • Post Graduation in E-learning Management

    Servico Nacional de Aprendizagem Comercial - SENAC Sao Paulo - Vila Buarque, São Paulo, Brazil

    March 2015 - November 2016

  • MBA in Strategic People Management

    Fundação Getúlio Vargas - State of Rio de Janeiro, Brazil

    March 2012 - December 2014

  • Extension Course in Hotel Practices

    Castelli Escola Superior de Hotelaria - Canela, Brazil

    March 2005 - May 2006

  • Bacharel em Administração Hoteleira

    Castelli Escola Superior de Hotelaria - Canela, Brazil

    February 2002 - December 2004


4 languages

  • Portuguese

    Native or fluent

  • Spanish

    Full professional

  • French

    Full professional

  • English

    Professional working

Personal information


  • Brazilian

Date of birth

March 12th 1985


6 skills

  • Headcount
  • Hotel training
  • Human Ressources
  • People management
  • Staff-training
  • Talent management

Additional Information

1 information shared

  • Volunteer Project Coordinator

    From 2014 to 2019 I was the Local Coordinator of a Global Volunteer Project in Club Med.
    The project works with volunteers within the company focused on solidarity and child development actions.

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