Letizia Donegà

Letizia Donegà

Hospitality Specialist at Sweetguest Srl
Lives in Milan, Italy
over 6 months ago

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I’m passionate about delivering a great experience to customers and I’m oriented to the full satisfaction of the client as a final goal; I carry out every work experience with determination and commitment.
I built my experience in the hospitality industry during the past 8 years, after my graduation in Tourism and Local Communities, making the period of study and working abroad the strenght of my career by developing a great ability to adapt, especially in multicultural, dynamic and changing environments.

Experience

  • Hospitality Specialist

    Sweetguest Srl - Milan, Italy

    Back Office
    March 2018 - Now · 11 months

    Working as part of the Hospitality Team I give assistance to the guests during their stay in the apartments (through telephone, email, chat); I coordinate the relationships between cleaners and check-inners during operations; identify and troubleshoot the issues accordingly using available resources; work on answering and completing customers' requests, suggestions and complaints with feedback, direct contact and constant replies.

  • Reservation Agent

    Not Only Travel - Milan, Italy

    Tourism
    November 2015 - March 2018 · 2 years and 5 months

    Responsible of organising and preparing holidays tours, following the request of the clients (travel agencies); making arrangements for transport, accomodation and activities; providing pricing information; handling bookings and dealing with complaints on site and post travel; issue all the documents of the package, follow up of the performace of the B2B website.

  • Front Desk Receptionist

    Ramada Plaza Milano - Milan, Italy

    Front Office reception
    August 2014 - November 2015 · 1 year and 4 months

    Procedures of check-in and check out by using the PMS Opera, dealing with bookings, complaints or problems; preparing bills and taking payments.

  • Front Desk Receptionist

    Barceló Milan - Milan, Italy

    Front Office reception
    April 2014 - August 2014 · 5 months

  • Back Office Assistant

    Monza Tourist Office - Monza, Italy

    Tourism
    January 2014 - March 2014 · 3 months

  • Front Desk Receptionist

    Unicredit Milano Garibaldi - Milan, Italy

    Front Office reception
    November 2013 - January 2014 · 3 months

    Working as a front desk receptionist with issue of the employee ID cards.

  • Assistant General Manager

    The Neo Hotel - Brighton, United Kingdom

    Back Office
    March 2013 - October 2013 · 9 months

    vWorking as part of a team in a modern boutique hotel providing an excellent hospitality experience.

  • Sales Assistant

    Lush - Valencia, Spain

    Retail
    November 2010 - August 2012 · 1 year and 10 months

    Responsible for maximising sales and providing great customer care to customers.

Education

  • Scienze del Turismo e Comunità Locale

    Universtità degli Studi Milano Bicocca - Milan, Italy

    September 2006 - April 2010

Languages

  • Spanish
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • English
    Professional working
    60%

Skills

  • Custumer focus
  • multitasker
  • Reservation management
  • self organized
  • Strong team work
Following
SB Hotels
Barcelona, Spain
Hosco
Geneva, Switzerland
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