Lezra Faith Lagmay

Lezra Faith Lagmay

Guest Service Center Agent at Citymax Hotel BurDubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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  • Guest Service Center Agent

    Citymax Hotel BurDubai - Dubai, United Arab Emirates

    Back Office
    February 2016 - October 2018 · 2 years and 9 months

    • Answers incoming calls. • Directs call to guest rooms, staff, or departments through the switchboard or AUX system. • Places outgoing calls. • Receives guest messages and deliver the same to the guest. • Logs all wake-up call requests and performs wake-up call services. • Provides information about hotel services to guests. • Make reports on telephone equipment or service complaints and problems. • Trains or assists training new telephone operators in performance of job duties. • Open and close telephone functionality on the hotel front office software. • Keep records of calls placed and received by all departments and recording the call charges. • Update directory information on the front office software. • Encoding details for DTCM Tourism Dirham E-service system • Assist in Night Auditing by preparing City Ledger and cashier transaction reports. • Calling in-house guests for courtesy calls and taking action needed for the issues


  • Bachelor Science of Nursing

    Our Lady of Fatima University - Quezon City, Philippines

    June 2006 - March 2012


  • Tagalog
    Professional working
  • English
    Professional working


  • Dedication to excellent customer service and sup
  • Excellent written and verbal communication skill
  • Hardworking and willing to work long hours
  • Inbound and Outbound call experience
  • Keen eye to detail and quality
  • Proficient in Microsoft Excel and other Microsof


  • Cover Letter

    Dear Sir/Madam,

    Greetings of the day,

    I have attached my personal data sheet to satisfy your interest and attention as to my aptitude and competence, and I am positive that I can satisfy your requirements and can be of material assistance in your company. I shall appreciate it with no less than my utmost gratitude if you could give me a chance to enjoy the challenge and handle the responsibilities conferred to me.
    I am willing to come for an interview anytime at your convenience.
    Thank you very much.

    Respectfully yours,

    Lezra Faith C. Lagmay

    Download the file
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