Liliana Grasso

Liliana Grasso

Guest Service Agent at CROISIEUROPE
Lives in Sierre, Switzerland
over 6 months ago

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Passionate about global hospitality, today I wish to commit myself to the tourism and hotel management sector, where I could make the most of my experience of over 10 years as an international sales export coordinator.

Experience

  • Guest Service Agent

    CROISIEUROPE - Lyon, France

    Guest Relations
    August 2017 - Now · 1 year and 4 months

    - Worked as a translator in international cruises and being part of the animation team: welcome vacationers during their stay and their excursions by ensuring the quality of services offered. - Managed the smooth running of the cruise operations and guest experience. - Created the set up of parties, games and shows for about 200 tourists on different themes by creating a festive atmosphere.

  • Tour Guide

    AKOPSO - Lyon, France

    Tourism
    December 2015 - August 2018 · 2 years and 9 months

    Accompanied tourists in their touristic journey by highlighting the history of the city of Lyon, its culture and gastronomy.

Education

Languages

  • Italian
    Native or fluent
    100%
  • Spanish
    Full professional
    80%
  • English
    Full professional
    80%
  • French
    Full professional
    80%

Skills

  • Ability to empathize
  • Attention to detail
  • Energy and enthusiasm
  • Exellent computer skills
  • Motivated and passionate
  • Passion for customer care
  • Strong leadership skills
  • Strong negotiation skills
Connections
Giulia Cacciamani
Student from Les Roches International School of Hotel Management
Aritz Ura
Student from Les Roches International School of Hotel Management
Radhika Mathur
Student from Les Roches International School of Hotel Management
View 16 connections
Following
Base Aparthotels
Nyon, Switzerland
Hotel National Zermatt
Zermatt, Switzerland
Other members
Roberto Perez-Casiano
Sierre, Switzerland
Ekaterina Grigoryeva
Sierre, Switzerland
Markus Brandt
Sierre, Switzerland
Parviz Abdusamadov
Valais, Switzerland
Euphemia Daisy Nangabo
Crans-Montana, Switzerland
View 325080 members