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Passionate about global hospitality, today I wish to commit myself to the tourism and hotel management sector, where I could make the most of my experience of over 10 years as an international sales export coordinator.
Guest Service Agent
CROISIEUROPE - Lyon, FranceGuest RelationsAugust 2017 - Now · 1 year and 4 months
- Worked as a translator in international cruises and being part of the animation team: welcome vacationers during their stay and their excursions by ensuring the quality of services offered. - Managed the smooth running of the cruise operations and guest experience. - Created the set up of parties, games and shows for about 200 tourists on different themes by creating a festive atmosphere.
AKOPSO - Lyon, FranceTourismDecember 2015 - August 2018 · 2 years and 9 months
Accompanied tourists in their touristic journey by highlighting the history of the city of Lyon, its culture and gastronomy.
PGD - Postgraduate Diploma in International Hospitality Manager
Les Roches International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Sierre, SwitzerlandAugust 2018 - Now
Fundación Universitaria Iberoamericana - FUNIBER - León, SpainSeptember 2007 - September 2009
UNIVERSITY OF SCIENCE AND TECHNOLOGY - Catania, ItalySeptember 1998 - October 2005
ItalianNative or fluent100%
- Ability to empathize
- Attention to detail
- Energy and enthusiasm
- Exellent computer skills
- Motivated and passionate
- Passion for customer care
- Strong leadership skills
- Strong negotiation skills