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My name is Liliana Leitão Ferreira and I'm 27 years old, in my short career I had the chance to work in various departments in a hotel. I consider myself a responsible person, with the ability to work in a
group or by myself either ways one thing is for sure to be present: organization.
During my journey I've always had a positive can-do attitude with the ability to self-motivate and wanting to learn more that's why I’ve started this October a Post-Graduation in Hotel management at ADHP partnership of Lusófona University.
Thank you for spending a little of your time to read my presentation.
Reception Shift Leader & Assistant F&B manager
AccorHotels -Ibis Jose Malhoa - Lisbon, PortugalManagementFebruary 2017 - Now · 1 year and 10 months
Overseeing and team management, support on daily bases reception tasks, daily finance report control, coordination with other departments, management requests support such as daily finance report control, application of customer loyalty program, support on F&B department in shifts, control billing and purchases, month-end closure and inserting supplier’s invoices.
Front Office Manager & Groups Coordinator
AccorHotels -Ibis Lisboa Parque das Nações - Lisbon, PortugalManagementFebruary 2016 - February 2017 · 1 year and 1 month
Overseeing and team management, support on daily bases reception tasks, daily finance report control, coordination with other departments, responsible of Month-End closure, as well as groups reservations, billing and welcoming. Partners contract management and billings, guest’s complaints management
Assistant Housekeeper (learning program)
AccorHotels -Ibis Lisboa Parque das Nações - Lisbon, PortugalHousekeepingMay 2013 - February 2016 · 2 years and 10 months
vacation and days-off, supervise the rooms and common areas cleaning, organizing the work for room attendants, coordination with Maintenance team and laundry control.
AccorHotels -Ibis Lisboa Parque das Nações - Lisbon, PortugalFront Office receptionMay 2013 - February 2016 · 2 years and 10 months
Customer Service, check-in, check-out, Answer the phone, data base registration, archive, replay to guest and provider’s requests, management requests support such as daily finance report control, application of customer loyalty program, occasionally support to F&B department shifts, support on Month-end closure and insert supplier’s invoices in the system.
Lisbon Short Stay - Lisbon, PortugalFront Office receptionJuly 2012 - May 2013 · 11 months
Customer Service, check-in, check-out, Answer the phone, data base registration, archive, replay to guest and provider’s requests and overseeing rooms cleaning.
Recepcionist/Manager Assistent (Trainee)
NH Hotel Group -NH Liberdade - Lisbon, PortugalGuest RelationsOctober 2011 - January 2012 · 4 months
Customer Service, check-in, check-out, Answer the phone, data base registration, archive, replay to guest and provider’s requests, management requests support, market analyses.
Curso de Especialização de Direcção Hoteleira
Universidade Lusófona de Humanidades e Tecnologias - Lisbon, PortugalOctober 2018 - Now
Main Fields - Business Plan, Tourism Law, Financial Management, Hotel technologies and Marketing, Front-Office and F&B operations, Sales Management, Revenue Management, Facilities Management, Human Resources Management and Service quality Management.
Licenciatura em Turismo (Vertente Informação Turística e Eventos)
Instituto Superior de Novas Profissões - Lisbon, PortugalSeptember 2001 - September 2013
Instituto Superior de Novas Profissões, Lisbon (Portugal) Mains fields-professional skills - Information management, receiving and support turists, management travel agencies and events, touristic operators, giving touritic information and sales.
SpanishNative or fluent100%
PortugueseNative or fluent100%
EnglishNative or fluent100%
- Calm under pressure
- FOLS PMS