Liliana Leitão Ferreira

Liliana Leitão Ferreira

Reception Shift Leader & Assistant F&B manager at AccorHotels -Ibis Jose Malhoa
Lives in Lisbon, Portugal
over 6 months ago

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My name is Liliana Leitão Ferreira and I'm 27 years old, in my short career I had the chance to work in various departments in a hotel. I consider myself a responsible person, with the ability to work in a
group or by myself either ways one thing is for sure to be present: organization.

During my journey I've always had a positive can-do attitude with the ability to self-motivate and wanting to learn more that's why I’ve started this October a Post-Graduation in Hotel management at ADHP partnership of Lusófona University.

Thank you for spending a little of your time to read my presentation.

Experience

  • Reception Shift Leader & Assistant F&B manager

    AccorHotels -Ibis Jose Malhoa - Lisbon, Portugal

    Management
    February 2017 - Now · 1 year and 10 months

    Overseeing and team management, support on daily bases reception tasks, daily finance report control, coordination with other departments, management requests support such as daily finance report control, application of customer loyalty program, support on F&B department in shifts, control billing and purchases, month-end closure and inserting supplier’s invoices.

  • Front Office Manager & Groups Coordinator

    AccorHotels -Ibis Lisboa Parque das Nações - Lisbon, Portugal

    Management
    February 2016 - February 2017 · 1 year and 1 month

    Overseeing and team management, support on daily bases reception tasks, daily finance report control, coordination with other departments, responsible of Month-End closure, as well as groups reservations, billing and welcoming. Partners contract management and billings, guest’s complaints management

  • Assistant Housekeeper (learning program)

    AccorHotels -Ibis Lisboa Parque das Nações - Lisbon, Portugal

    Housekeeping
    May 2013 - February 2016 · 2 years and 10 months

    vacation and days-off, supervise the rooms and common areas cleaning, organizing the work for room attendants, coordination with Maintenance team and laundry control.

  • Receptionist

    AccorHotels -Ibis Lisboa Parque das Nações - Lisbon, Portugal

    Front Office reception
    May 2013 - February 2016 · 2 years and 10 months

    Customer Service, check-in, check-out, Answer the phone, data base registration, archive, replay to guest and provider’s requests, management requests support such as daily finance report control, application of customer loyalty program, occasionally support to F&B department shifts, support on Month-end closure and insert supplier’s invoices in the system.

  • Receptionist

    Lisbon Short Stay - Lisbon, Portugal

    Front Office reception
    July 2012 - May 2013 · 11 months

    Customer Service, check-in, check-out, Answer the phone, data base registration, archive, replay to guest and provider’s requests and overseeing rooms cleaning.

  • Recepcionist/Manager Assistent (Trainee)

    NH Hotel Group -NH Liberdade - Lisbon, Portugal

    Guest Relations
    October 2011 - January 2012 · 4 months

    Customer Service, check-in, check-out, Answer the phone, data base registration, archive, replay to guest and provider’s requests, management requests support, market analyses.

Education

  • Curso de Especialização de Direcção Hoteleira

    Universidade Lusófona de Humanidades e Tecnologias - Lisbon, Portugal

    October 2018 - Now

    Main Fields - Business Plan, Tourism Law, Financial Management, Hotel technologies and Marketing, Front-Office and F&B operations, Sales Management, Revenue Management, Facilities Management, Human Resources Management and Service quality Management.

  • Licenciatura em Turismo (Vertente Informação Turística e Eventos)

    Instituto Superior de Novas Profissões - Lisbon, Portugal

    September 2001 - September 2013

    Instituto Superior de Novas Profissões, Lisbon (Portugal) Mains fields-professional skills - Information management, receiving and support turists, management travel agencies and events, touristic operators, giving touritic information and sales.

Languages

  • Spanish
    Native or fluent
    100%
  • Portuguese
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Professional working
    60%

Skills

  • Amadeus
  • Calm under pressure
  • Comercial
  • Committed
  • Communcation
  • DEA-DAE
  • FOLS PMS
  • Galileo
  • Gesdoc
  • Leadership
  • Learning
  • Organised
  • Precise
  • Resaweb
  • Social
  • VG/VR
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