Lina Qi

Lina Qi

Reservations Supervisor at Crown & Champa Resorts
Lives in Malé, Maldives
over 6 months ago

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Experience

  • Reservations Supervisor

    Crown & Champa Resorts - Malé, Maldives

    Reservations
    April 2017 - Now · 1 year and 11 months

  • Guest Service Supervisor

    Crown & Champa Resorts - Malé, Maldives

    Administration & General
    May 2015 - April 2017 · 1 year and 12 months

    • Ensure and provide flawless, upscale, professional and high class guest service experiences. • Analyze customer feedback and provide strategic direction to continuously improve overall rating • Respond to guests needs and anticipate their unstated ones. • Expect and react promptly to guests’ requirements and inquires. • Actively listen and resolve guests’ complaints. • Oversee and coordinate all arrivals and departures of special guests (VIPs, FAM Trip, etc.). • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery. • Promote all amenities, conveniences and programs offered. • To ensure that the guests are being escorted properly and that they have been directed to the requested rooms after proper completion of the check-in procedures. • Maintains a detailed knowledge about the hotel's services and hours of operations. • Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill developme

  • Marketing Communications Coordinator

    Hilton Haikou Meilan - Haikou, China

    Sales & Marketing
    April 2014 - April 2015 · 1 year and 1 month

    • Develop and execute innovative marketing strategies to improve awareness and engagement and generate leads for products. • Day-to-day management and execution of social media presence (including Facebook, Wechat, Weibo, Corporate blog, Youku and emerging platforms). • Integrate social media campaigns within all related marketing communications. • Development of website landing pages. • Using analytics tools, effectively monitor, track and report results. • Occasional tradeshow travel and other administrative duties. • Manage creation, production, and dissemination of printed publications for education, development, and administration purposes (such as bi-annual newsletter, annual report, course brochures, and exhibition and event postcards). • Manage creation and selection of photography for print and electronic communications. • Support the development and execution of identity and collateral materials for major organizational initiatives. • Create and coordinate production schedules and maintain ongoin

  • Front Office Agent

    Sanya Marriott Yalong Bay Resort and Spa - Sanya, China

    Front Office reception
    October 2012 - April 2013 · 7 months

    • Handles frontline inquiries and complaints. • Maintains working relationships and communicates with all departments. • Maintains master key control. • Verifies that accurate room status information is maintained and properly communicated. • Resolves guest problems quickly, efficiently, and courteously. • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. • Reviews and completes credit limit report. • Receives information from the previous shift agent and passes on pertinent details to the oncoming agent. • Checks cashiers in and out and verifies banks and deposits at the end of each shift. • Enforces all cash-handling, check-cashing, and credit policies. • Upholds the hotel's commitment to hospitality. • Monitor high balance guest and take appropriate action. • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. • Helps prepare revenue

Education

  • Bachelor's Degree in Hospitality Management

    Hainan University - Malé, Maldives

    September 2010 - May 2014

    Bachelor's Degree in Tourism Management, International Hospitality Management.

Languages

  • English
    Native or fluent
    100%
  • Chinese
    Native or fluent
    100%

Skills

  • Great team player
  • Independent worker
  • Interpersonal Skill
  • Marketing and Promotions
  • Marketing Communications
  • Microsoft Office
  • MS Outlook
  • Negotiations Skills
  • Opera PMS
  • PREOPENING
  • Pro-active
  • Problem solving
  • Reservations
  • Revenue
  • Service-minded
  • Social Media Marketing
  • TimeManagement
Connections
Don Lenard Villa-Real
Sous Chef/ Main Kitchen In Charge at Atmosphere Kanifushi Maldives
MUHAMMAD SAIFUL ISLAM
Senior Executive - Front Office & Reservation at Nazimgarh Garden Resort
Mohamed Fathuhy
Male'​ Office Manager at Fairmont Maldives - Sirru Fen Fushi
View 7 connections
Following
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