Linah M.

Linah M.

Customer Relations at Qatar Airways
Lives in Qatar
over 6 months ago

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I am a professional with extensive experience in banking and retail sector .My qualifications in procurement and management accounting are outstanding. Actively Looking for management positions worldwide

Experience

  • Customer Relations

    Qatar Airways - Qatar

    Other
    February 2015 - Now

    • Manage, Review, and coordinate CRM projects • Research, investigate , evaluate, report , and authorise Compensation claims • Prepare CEO briefs and reports • Promptly evaluate and make case recommendations. • Ensure the efficient and effective communications with customer/ departments

  • Customer Relations

    Qatar Airways - Doha, Qatar

    Administration & General
    February 2015 - September 2017

    • Manage, Review, and coordinate CRM projects • Research, investigate , evaluate, report , and authorise Compensation claims • Prepare CEO briefs and reports • Promptly evaluate and make case recommendations. • Ensured the efficient and effective communications with customer/ departments

  • Tutor

    Delicious nutritious - London, United Kingdom

    Administration & General
    January 2010 - June 2013

    Curriculum design and admin Tutoring community and children in nutrition Budget and sourcing Developed successfully implementation of cookery clubs Achieved goal for healthy eating options

  • General manager

    British heart foundation - Bristol, United Kingdom

    Retail
    August 2002 - February 2007

    Succeeded in Recruitment 40% and training of staff 100% Merchandised sales and sourcing Product pricing and differentiation Achieved - increased Profit target excel by 50% Yoy

  • Information analyst coding

    Martin Hamblin GFK - London, United Kingdom

    Administration & General
    April 2001 - December 2003

    Coding of research materials for data entry and analysis Handled compensation claims for researchers Introduced successfully friendly archiving system

Education

  • Chartered institute of management accounts

    Excellence Doha - Lusail, Qatar

    December 2015 - Now

    Pursuing strategic level

  • Master in Business Admin

    University of Leicester - Hospitality and Tourism Management - Leicester, United Kingdom

    March 2002 - December 2004

    Specialised in finance

  • Chartered institute of purchasing and supply

    CIpS - Londonderry, United Kingdom

    January 2000 - April 2004

    Procurement and logistics

  • Bachelor of science foods and nutrition

    Moi University - Lusail, Qatar

    October 1997 - December 2000

    Undergraduate studies including a graduate trainee held in hospitality department covering all departments.

Languages

  • English
    Native or fluent
    100%

Skills

  • Communication
  • Leadership skils
  • Negotiation
  • Organizer
  • Team work skills
Connections
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Ramy Ayoub
Events & Marketing Consultant at Bitburger Beer Kenya
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