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I would love to go the extra miles
Jumeirah Vittaveli Maldives - MaldivesReservationsJune 2018 - Now · 8 months
InterContinental Phu Quoc Long Beach Resort - Ho Chi Minh, VietnamSales & MarketingJanuary 2018 - June 2018 · 6 months
Responsibilities and duties for this position shall include, but are not limited to the following areas and activities. At the management’s discretion, direction may be given for tasks outside the scope of work described. - Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. - Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. - Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. - Accommodate and document special requests. - Answer questions about property facilities/services and room accommodations. - Follow sales techniques to maximize revenue. Input and access data in reservation system. - Respond to any challenges found for accommodating rooming requests. - Set-up proper billing accounts according to Accounting policies. - Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. - Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. - Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. - Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. - Develop and maintain positive working relationships with others.
Six Senses Zil Pasyon Seychelles - Victoria, SeychellesSales & MarketingAugust 2016 - December 2017 · 1 year and 5 months
Responsibilities and duties for this position shall include, but are not limited to the following areas and activities. At the management’s discretion, direction may be given for tasks outside the scope of work described. - Fully understand and embrace Six Senses company vision and values and its application in all tasks associated with the host’s duty. - Adhere to all Six Senses brand standards ensuring successful communication across all levels of the operation. - Responsible for assisting the Reservations Department with day to day operations. - Responsible for handling all reservation inquiries and requests, through both phone and email - Responsible for processing reservations and assisting the department to achieve the highest level of standards, occupancy and revenue. - Process all reservations received by phone, email or through the reservations system to ensure that guest bookings are correct and guest history updated. - To attend to all bookings, to up-sell the rooms and other facilities as well as to liaise with other departments on all inquiries.
Front Office Supervisor
Six Senses Con Dao – Vietnam - Cà Mau, VietnamFront Office receptionJanuary 2015 - August 2016 · 1 year and 8 months
Supervise Front Office operations during assigned shift including: • Maintenance of guest information • Maintenance of information about local events • Compile occupancy statistics • Supervise group bookings • Assisting with serious complaints Supervise cashiering activities during shift including: • Cash handing and banking procedure • Dealing with irregular payments • Instructing staff in credit policies and facilities • Instructing staff in cash security procedures • Carry out debtor control • Supervise the cashiering system
Six Senses Con Dao – Vietnam - Cà Mau, VietnamFront Office receptionJanuary 2014 - December 2014 · 12 months
• Greet guests on arrival at the resort and conduct check-in and registration procedures • Assist team in maintaining guest history program • Handle guest situations, inquiries, comments, log them and initiate appropriate action and follow up • Maintain up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested • Conduct resort site inspections when directed • Upsell all resort, spa, LIFE and restaurant facilities • Responsible for cashiering function with guest billing procedures • Ensure that guest check-out arrangements are in order, and to bid the guest farewell • Carry out administrative requirements following management instruction
Six Senses Con Dao – Vietnam - Cà Mau, VietnamFront Office receptionDecember 2012 - December 2013 · 1 year and 1 month
Primarily responsible to ensure that all arrival guests with flight details are paged and assisted with luggage and transportation. Assists hotel guests during pick and transfer. Receive VIP guests at the airport on behalf of the hotel and provide required assistance. Additionally act as the hotels ambassador at the airport and promote the hotel rooms, facilities and services according to the hotels operational standards. • Responsible for welcoming all our guests at the airport alongside making all necessary arrangements with regard to visa and transportation • Responsible for arranging ticket confirmation with Guest Relation Officer • Provide guest service as well as duties of the bellman team • Liaise with airport authority and the resort • Assist visa officer or PRO at the Immigration Office and airport • Report any incident involving hotel’s car to the Front Office Manager • Liaise with the reservation, reception and bell service teams for all tasks • Assist in loading and unloading baggage to and from the vehicles • Assign to carry out jobs for the resort alongside our guests • Work in co-operation with all other teams in the resort • Take part in internal training sessions furthermore any training courses related to the day-to-day work like operating with Opera System • Assist the reception in entering the data in the Police immigration system
Associate of Science in Hospitality and Tourism Management Degree
Broward College - Fort Lauderdale, FL, United StatesSeptember 2008 - September 2012
- Advanced user of Opera Software
- Detail-oriented, Leader, Dynamic, Computer-Literat
- Integrity, Creative, Determined, Stress-tolerant,
- Teamplayer, Motivated, Good communicator, Flexible