Linh Khánh Lê ✔

Linh Khánh Lê ✔

Moderator at Swiss Alumni Association in Vietnam (SAAV)
Lives in Lausanne, Switzerland

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About me

An experienced professional with a demonstrated history of working in the hospitality industry and a Swiss Higher Diploma focused in International Hospitality Management from Les Roches Global Hospitality Education - Bluche, Switzerland. Skilled in Customer Satisfaction, Leadership and Problem Solving.

Experience

10 years and 10 months

  • Assistant Reservations Manager

    ACCOR - tt. Sa Pa, Vietnam

    Reservations
    August 2019 - Now · 4 years and 8 months

  • Moderator

    Swiss Alumni Association in Vietnam (SAAV) - Ho Chi Minh City, Vietnam

    Other
    July 2018 - Now · 5 years and 9 months

  • Front Office Trainee

    Mövenpick Hotels & Resorts - Lausanne, Switzerland

    Reception
    March 2019 - August 2019 · 7 months

  • Front Office Trainee

    Royal Plaza Montreux & Spa - Montreux, Switzerland

    Reception
    August 2018 - February 2019 · 7 months

    A member of WorldHotels Deluxe collection, Royal Plaza Montreux & Spa is the only five-star hotel located on the shores of Lake Geneva with 155 rooms and suites having breath-catching views of the lake and the Alps.

  • Head of Finance

    Future of Hospitality Summit 4th Edition - Crans-Montana, Switzerland

    Finance & Accounting
    January 2018 - September 2018 · 9 months

    The Future of Hospitality Summit (FHS) is the first student-organized European conference based on innovation and technology frontiers in the hospitality industry. With a blend of tech-savvy companies and "disruptive" startups, FHS aims to give participants, both professionals and students, the latest insights and interactions to new trends and upcoming technologies in the industry. The summit schedule will consist of three building blocks: presentations, workshops, and sponsorship stalls. All of these elements will be led by companies either involved or looking to be involved, in the innovative sector of hospitality.

  • Cross-training intern

    Best Western Hotels and Resorts - Villefranche-sur-Saone, France

    Administration
    July 2017 - January 2018 · 7 months

    Assistant to the General Manager: - Develop content of the in-room TV information system and other media of communication. - Translate, file and organize documents and procedures. Assistant to the Executive Housekeeper: - Ensure the standards of quality and cleanliness of assigned areas (the rooms and the commons). Night Audit: - Maintain security during the night. - Close and balance guest accounts. - Help prepare breakfast opening. Front Office: - Greet and welcome guests. - Answer and direct calls on multi-line telephones. - Sort and distribute mails, letters, faxes and forms. - Refer and answer guests' inquiries. - Check in and check out guests. - Organise and maintain files and records, update when necessary. - Operate office equipment. - Maintain the safe and clean reception area. - Book reservations and transportation for guests. - Provide information to guests about hotel policies and services. - Process payment from guests. Room Service: - Take and deliver dining orders in a timely manner with tray properly set up to standards. - Retrieve used trays. F&B Service (breakfast and banquet): - Take drink orders. - Serve food. - Set up tables. - Maintain the buffet. - Communicate with guests to resolve complaints and ensure satisfaction. - Follow safety procedures. Room Attendant: - Perform routine duties in cleaning guest rooms and common areas. - Replenish supplies and amenities according to the operational standards. - Restock minibar. - Ensure security of guest rooms and privacy. - Address guest requests and problems. - Deliver and retrieve items on loan to guests. - Follow the standard operating procedures.

  • Master of Ceremonies

    British Council - Ho Chi Minh City, Vietnam

    Event
    July 2015 - July 2017 · 2 years and 1 month

    The first and only time British Council HCMC let high school students be Masters of Ceremonies for their High School Summer Show. Master of Ceremonies: - Introduce performers - Prepare script - Ensure that the show start and end on time Event Coordinator: - Plan welcome activities

  • Pharmacy Assistant

    Huong Giang Pharmacy - Ho Chi Minh City, Vietnam

    Administration
    June 2013 - July 2016 · 3 years and 2 months

    - Operate cash registers. - Handle money transactions. - Prepare and dispense medications to patients under direction of the pharmacist. - Receive, record and store medications coming into the pharmacy. - Maintain stock of medications. - Inform the pharmacist of inventory needs. - Supply patients with information and education in their prescriptions. - Answer patients' questions about their medications under supervision of the pharmacist.

Education

  • Bachelor of Business Administration in International Hospitality Management

    Les Roches Global Hospitality Education - Crans-Montana, Switzerland

    July 2016 - June 2020

    Presidential Scholar; Future of Hospitality Summit 2018: Head of Finance Library 2018.1: Study Space and Habit Focus Group Coordinator Green Club 2017.1: Media Coordinator; Cultural Night 2016.2: Vietnamese Team Representative.

  • High School Diploma

    VNU.HCM High School for the Gifted - Ho Chi Minh City, Vietnam

    August 2013 - June 2016

    Specialized in Biology.

Languages

5 languages

  • Vietnamese

    Native or fluent

  • English

    Full professional

  • French

    Professional working

  • German

    Limited working

  • Spanish

    Notions

Personal information

Nationalities

  • Vietnamese

Work Permits

  • Vietnam

Date of birth

November 01st 1998

Skills

8 skills

  • Customer Service Management
  • Front Office
  • Hospitality
  • Micros
  • Microsoft Office
  • Night audit
  • Office administration
  • Opera
Connections
Luis Pou García-Munté
Manager at INUKINOK S.L
Arunee Steiner
Guest Relations Trainee at PULLMAN
Oliver Li
Volunteer at Google Local Guides
View 90 connections
Following
Fairmont Grand Hotel Geneva Mövenpick Hotel Lausanne
Mövenpick Hotel Lausanne
Lausanne, Switzerland
Ennismore
Ennismore
London, United Kingdom
Other members
Erika Vigara
Vancouver, Canada
Sean Ralph
Salzburg, Austria
Rosalie Boyle
Barcelona, Spain
Kate Reyes
Barcelona, Spain
View more
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