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A fast-learner and an ambitious student seeking for new challenges in order to further expand my experience while enhancing the company's productivity and reputation with my skills and professionalism.
League of Students Ambassador
Studyportals - Montreux, SwitzerlandOtherOctober 2018 - Now · 4 months
Front Office Intern
Royal Plaza Montreux & Spa - Montreux, SwitzerlandOtherAugust 2018 - Now · 6 months
A member of WorldHotels Deluxe collection, Royal Plaza Montreux & Spa is the only five-star hotel located on the shores of Lake Geneva with 155 rooms and suites having breath-catching views of the lake and the Alps.
Swiss Alumni Association in Vietnam (SAAV) - Ho Chi Minh City, VietnamOtherJuly 2018 - Now · 7 months
Head of Finance
Future of Hospitality Summit 4th Edition - Crans-Montana, SwitzerlandFinance/AccountingJanuary 2018 - September 2018 · 9 months
The Future of Hospitality Summit (FHS) is the first student-organized European conference based on innovation and technology frontiers in the hospitality industry. With a blend of tech-savvy companies and "disruptive" startups, FHS aims to give participants, both professionals and students, the latest insights and interactions to new trends and upcoming technologies in the industry. The summit schedule will consist of three building blocks: presentations, workshops, and sponsorship stalls. All of these elements will be led by companies either involved or looking to be involved, in the innovative sector of hospitality.
Best Western Hotels and Resorts - Villefranche-sur-Saone, FranceAdministration & GeneralJuly 2017 - January 2018 · 7 months
Assistant to the General Manager: - Develop content of the in-room TV information system and other media of communication. - Translate, file and organize documents and procedures. Assistant to the Executive Housekeeper: - Ensure the standards of quality and cleanliness of assigned areas (the rooms and the commons). Night Audit: - Maintain security during the night. - Close and balance guest accounts. - Help prepare breakfast opening. Front Office: - Greet and welcome guests. - Answer and direct calls on multi-line telephones. - Sort and distribute mails, letters, faxes and forms. - Refer and answer guests' inquiries. - Check in and check out guests. - Organise and maintain files and records, update when necessary. - Operate office equipment. - Maintain the safe and clean reception area. - Book reservations and transportation for guests. - Provide information to guests about hotel policies and services. - Process payment from guests. Room Service: - Take and deliver dining orders in a timely manner with tray properly set up to standards. - Retrieve used trays. F&B Service (breakfast and banquet): - Take drink orders. - Serve food. - Set up tables. - Maintain the buffet. - Communicate with guests to resolve complaints and ensure satisfaction. - Follow safety procedures. Room Attendant: - Perform routine duties in cleaning guest rooms and common areas. - Replenish supplies and amenities according to the operational standards. - Restock minibar. - Ensure security of guest rooms and privacy. - Address guest requests and problems. - Deliver and retrieve items on loan to guests. - Follow the standard operating procedures.
Master of Ceremonies
British Council High School Summer Show 2015 "Tohetavism" - Ho Chi Minh City, VietnamEventsJuly 2015 - July 2015 · 1 month
The first and only time British Council HCMC let high school students be Masters of Ceremonies for their High School Summer Show. Master of Ceremonies: - Introduce performers - Prepare script - Ensure that the show start and end on time Event Coordinator: - Plan welcome activities
Huong Giang Community Pharmacy - Ho Chi Minh City, VietnamAdministration & GeneralJune 2013 - July 2016 · 3 years and 2 months
- Operate cash registers. - Handle money transactions. - Prepare and dispense medications to patients under direction of the pharmacist. - Receive, record and store medications coming into the pharmacy. - Maintain stock of medications. - Inform the pharmacist of inventory needs. - Supply patients with information and education in their prescriptions. - Answer patients' questions about their medications under supervision of the pharmacist.
Bachelor of Business Administration in International Hospitality Management
Les Roches International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Sierre, SwitzerlandJuly 2016 - Now
Presidential Scholar; Future of Hospitality Summit 2018: Head of Finance Library 2018.1: Study Space and Habit Focus Group Coordinator Green Club 2017.1: Media Coordinator; Cultural Night 2016.2: Vietnamese Team Representative.
High School Diploma
VNU.HCM High School for the Gifted - Ho Chi Minh City, VietnamAugust 2013 - June 2016
Specialized in Biology.
EnglishNative or fluent100%
VietnameseNative or fluent100%
- Front Office
- Microsoft Office
- Night audit
- Office administration
- Strong customer service
- Strong hospitality