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About me
An experienced professional with a demonstrated history of working in the hospitality industry and a Swiss Higher Diploma focused in International Hospitality Management from Les Roches Global Hospitality Education - Bluche, Switzerland. Skilled in Customer Satisfaction, Leadership and Problem Solving.
Experience
10 years and 10 months
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Assistant Reservations Manager
ACCOR - tt. Sa Pa, Vietnam
ReservationsAugust 2019 - Now · 4 years and 8 months -
Moderator
Swiss Alumni Association in Vietnam (SAAV) - Ho Chi Minh City, Vietnam
OtherJuly 2018 - Now · 5 years and 9 months -
Front Office Trainee
Mövenpick Hotels & Resorts - Lausanne, Switzerland
ReceptionMarch 2019 - August 2019 · 7 months -
Front Office Trainee
Royal Plaza Montreux & Spa - Montreux, Switzerland
ReceptionAugust 2018 - February 2019 · 7 monthsA member of WorldHotels Deluxe collection, Royal Plaza Montreux & Spa is the only five-star hotel located on the shores of Lake Geneva with 155 rooms and suites having breath-catching views of the lake and the Alps.
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Head of Finance
Future of Hospitality Summit 4th Edition - Crans-Montana, Switzerland
Finance & AccountingJanuary 2018 - September 2018 · 9 monthsThe Future of Hospitality Summit (FHS) is the first student-organized European conference based on innovation and technology frontiers in the hospitality industry. With a blend of tech-savvy companies and "disruptive" startups, FHS aims to give participants, both professionals and students, the latest insights and interactions to new trends and upcoming technologies in the industry. The summit schedule will consist of three building blocks: presentations, workshops, and sponsorship stalls. All of these elements will be led by companies either involved or looking to be involved, in the innovative sector of hospitality.
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Cross-training intern
Best Western Hotels and Resorts - Villefranche-sur-Saone, France
AdministrationJuly 2017 - January 2018 · 7 monthsAssistant to the General Manager: - Develop content of the in-room TV information system and other media of communication. - Translate, file and organize documents and procedures. Assistant to the Executive Housekeeper: - Ensure the standards of quality and cleanliness of assigned areas (the rooms and the commons). Night Audit: - Maintain security during the night. - Close and balance guest accounts. - Help prepare breakfast opening. Front Office: - Greet and welcome guests. - Answer and direct calls on multi-line telephones. - Sort and distribute mails, letters, faxes and forms. - Refer and answer guests' inquiries. - Check in and check out guests. - Organise and maintain files and records, update when necessary. - Operate office equipment. - Maintain the safe and clean reception area. - Book reservations and transportation for guests. - Provide information to guests about hotel policies and services. - Process payment from guests. Room Service: - Take and deliver dining orders in a timely manner with tray properly set up to standards. - Retrieve used trays. F&B Service (breakfast and banquet): - Take drink orders. - Serve food. - Set up tables. - Maintain the buffet. - Communicate with guests to resolve complaints and ensure satisfaction. - Follow safety procedures. Room Attendant: - Perform routine duties in cleaning guest rooms and common areas. - Replenish supplies and amenities according to the operational standards. - Restock minibar. - Ensure security of guest rooms and privacy. - Address guest requests and problems. - Deliver and retrieve items on loan to guests. - Follow the standard operating procedures.
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Master of Ceremonies
British Council - Ho Chi Minh City, Vietnam
EventJuly 2015 - July 2017 · 2 years and 1 monthThe first and only time British Council HCMC let high school students be Masters of Ceremonies for their High School Summer Show. Master of Ceremonies: - Introduce performers - Prepare script - Ensure that the show start and end on time Event Coordinator: - Plan welcome activities
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Pharmacy Assistant
Huong Giang Pharmacy - Ho Chi Minh City, Vietnam
AdministrationJune 2013 - July 2016 · 3 years and 2 months- Operate cash registers. - Handle money transactions. - Prepare and dispense medications to patients under direction of the pharmacist. - Receive, record and store medications coming into the pharmacy. - Maintain stock of medications. - Inform the pharmacist of inventory needs. - Supply patients with information and education in their prescriptions. - Answer patients' questions about their medications under supervision of the pharmacist.
Education
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Bachelor of Business Administration in International Hospitality Management
Les Roches Global Hospitality Education - Crans-Montana, Switzerland
July 2016 - June 2020Presidential Scholar; Future of Hospitality Summit 2018: Head of Finance Library 2018.1: Study Space and Habit Focus Group Coordinator Green Club 2017.1: Media Coordinator; Cultural Night 2016.2: Vietnamese Team Representative.
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High School Diploma
VNU.HCM High School for the Gifted - Ho Chi Minh City, Vietnam
August 2013 - June 2016Specialized in Biology.
Languages
5 languages
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Vietnamese
Native or fluent
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English
Full professional
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French
Professional working
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German
Limited working
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Spanish
Notions
Personal information
Nationalities
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Vietnamese
Work Permits
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Vietnam
Date of birth
November 01st 1998
Skills
8 skills
- Customer Service Management
- Front Office
- Hospitality
- Micros
- Microsoft Office
- Night audit
- Office administration
- Opera
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