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French native and English full professional speaker, very warm, positive, confident and hard working individual.
Strong communication, problem-solving, organizational and human skills gained over seven years of experience in the hospitality industry.
Can work under any kind of pressure whilst maintaining a high standard of professionalism, and always seeking new challenges and responsibilities.
Currently a full-time Hospitality Management BA (Hons) student and part-time first class cabin crew onboard Eurostar, as well as planning a fundraising sustainable fashion show event for Oxfam.
6 years and 4 months
Business/First Class Cabin Crew
Eurostar - London, United KingdomCustomer ServiceJune 2013 - Now · 6 years and 4 months
-Greet and welcome Business Premiere and Standard Premiere passengers as they enter the train -Inform passengers about the journey and the service they will receive -Assist passengers in locating seats, storage of additional baggage and facilities -Interact and look after with passengers during their journey, anticipating their needs and ensuring that guests with particular requests or needs are taken care of -Take note of passengers particular needs that could be relevant for the sake of their next journeys, and liaise with the train manager -Delivery of food and beverages -Products Knowledge -Ensured the safety of passengers during the journey
Charity/Sponsorship Relationship Manager / Event Manager
MAOLY Project (Non profit project) - London, United KingdomEventsOctober 2018 - February 2019 · 5 months
Planning a fundraising sustainable fashion show event for Oxfam as part of one of my Hospitality Management degree module. My role includes : -Building and maintaining relations with the charity and other stakeholders -Pitching of the project to the charity/sponsors -Meetings with the charity representatives -Project coordination -Recruitment of volunteers -Event entertainment planning
Hospitality Management BA(Hons)
University of Greenwich - Hospitality and Tourism ManagementSeptember 2017 - Now
Native or fluent
- client relations
- Event Management
- Strong customer service