Lionel Moumi

Lionel Moumi

Business/First Class Cabin Crew at Eurostar
Lives in London, United Kingdom

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About me

French native and English full professional speaker, very warm, positive, confident and hard working individual.
Strong communication, problem-solving, organizational and human skills gained over seven years of experience in the hospitality industry.
Can work under any kind of pressure whilst maintaining a high standard of professionalism, and always seeking new challenges and responsibilities.
Currently a full-time Hospitality Management BA (Hons) student and part-time first class cabin crew onboard Eurostar, as well as planning a fundraising sustainable fashion show event for Oxfam.

Experience

6 years and 4 months

  • Business/First Class Cabin Crew

    Eurostar - London, United Kingdom

    Customer Service
    June 2013 - Now · 6 years and 4 months

    -Greet and welcome Business Premiere and Standard Premiere passengers as they enter the train -Inform passengers about the journey and the service they will receive -Assist passengers in locating seats, storage of additional baggage and facilities -Interact and look after with passengers during their journey, anticipating their needs and ensuring that guests with particular requests or needs are taken care of -Take note of passengers particular needs that could be relevant for the sake of their next journeys, and liaise with the train manager -Delivery of food and beverages -Products Knowledge -Ensured the safety of passengers during the journey

  • Charity/Sponsorship Relationship Manager / Event Manager

    MAOLY Project (Non profit project) - London, United Kingdom

    Events
    October 2018 - February 2019 · 5 months

    Planning a fundraising sustainable fashion show event for Oxfam as part of one of my Hospitality Management degree module. My role includes : -Building and maintaining relations with the charity and other stakeholders -Pitching of the project to the charity/sponsors -Meetings with the charity representatives -Project coordination -Recruitment of volunteers -Event entertainment planning

Education

Currently studying

  • Hospitality Management BA(Hons)

    University of Greenwich - Hospitality and Tourism Management

    September 2017 - Now

Languages

3 languages

  • French

    Native or fluent

  • English

    Full professional

  • Spanish

    Limited working

Personal information

Nationalities

  • French

Skills

5 skills

  • client relations
  • Communication
  • Event Management
  • Leadership
  • Strong customer service
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