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Operationally capable and fully responsible for Hotel Operations. Capable and experienced to forge long term and positive relationship with all guests. Able to identify, understand and control the financial indicators that have a relevant impact on hotel profitability. I strive to create a positive and constructive working environment where employees are encouraged to work as a cohesive unit. With fantastic track record experience in the hotel industry in the diverse number of jobs which has all
Deputy General Manager & Director of Rooms
Ramada Plaza Huizhou East - Huizhou, ChinaOtherJune 2013 - July 2014
- Hold full P&L responsibility as Deputy General Manager. - Supervise hotel management of housekeeping, front office, reservations, sales & marketing, food & beverage, banquets, security, Engineering as well as one D-MAX cinema with 770 capacity of seats. - Strengthened quality performance levels across the properties. - Be evolved in partnership with key accounts in order to meet customer expectations, provide value-added benefits, and maintain customer relationship. - Using hotel resources to maximize guests’ satisfaction & optimize revenues. - Accurately forecasting revenues/expenses. - Administering and enforcing hotel policies and procedures.
Front Office Manager
Sheraton Shunde Hotel - Shunde, Foshan, ChinaFront Office receptionJune 2009 - October 2012
FRONT OFFICE MANANGER - Overseeing the daily operations of Front Desk, Guest Services Center, Executive Club Lounge, Concierge, Business Center and fitness center. - Controlling and monitoring of departmental operating expenses and payroll. - Working closely with the other department with regards to group arrivals, events guests’ special requests, and transportation and task force assignments. - Attending weekly revenue meetings to ensure Front Office selling strategies are in line with the overall hotel segmentation strategies. - Implementing and monitoring the Front Office up-selling program to yield average rate and increase profitability. - Conduct periodic performance reviews and implementing internal system whereby employees’ developmental needs are identified. - Interacting with guests at all times to promote goodwill, identifying potential service issues and resolve all problems before guest departure. - Implementing monthly Brand Standards training sessions to ensure associates follow servi
Post Graduate Diploma
Les Roches Marbella International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Marbella, SpainJuly 2014 - December 2014
ChineseNative or fluent100%