Liqin Huang

Liqin Huang

Deputy General Manager & Director of Rooms at Ramada Plaza Huizhou East
Lives in Marbella, Spain
over 6 months ago

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Operationally capable and fully responsible for Hotel Operations. Capable and experienced to forge long term and positive relationship with all guests. Able to identify, understand and control the financial indicators that have a relevant impact on hotel profitability. I strive to create a positive and constructive working environment where employees are encouraged to work as a cohesive unit. With fantastic track record experience in the hotel industry in the diverse number of jobs which has all

Experience

  • Deputy General Manager & Director of Rooms

    Ramada Plaza Huizhou East - Huizhou, China

    Other
    June 2013 - July 2014

    - Hold full P&L responsibility as Deputy General Manager. - Supervise hotel management of housekeeping, front office, reservations, sales & marketing, food & beverage, banquets, security, Engineering as well as one D-MAX cinema with 770 capacity of seats. - Strengthened quality performance levels across the properties. - Be evolved in partnership with key accounts in order to meet customer expectations, provide value-added benefits, and maintain customer relationship. - Using hotel resources to maximize guests’ satisfaction & optimize revenues. - Accurately forecasting revenues/expenses. - Administering and enforcing hotel policies and procedures.

  • Front Office Manager

    Sheraton Shunde Hotel - Shunde, Foshan, China

    Front Office reception
    June 2009 - October 2012

    FRONT OFFICE MANANGER - Overseeing the daily operations of Front Desk, Guest Services Center, Executive Club Lounge, Concierge, Business Center and fitness center. - Controlling and monitoring of departmental operating expenses and payroll. - Working closely with the other department with regards to group arrivals, events guests’ special requests, and transportation and task force assignments. - Attending weekly revenue meetings to ensure Front Office selling strategies are in line with the overall hotel segmentation strategies. - Implementing and monitoring the Front Office up-selling program to yield average rate and increase profitability. - Conduct periodic performance reviews and implementing internal system whereby employees’ developmental needs are identified. - Interacting with guests at all times to promote goodwill, identifying potential service issues and resolve all problems before guest departure. - Implementing monthly Brand Standards training sessions to ensure associates follow servi

Languages

  • Chinese
    Native or fluent
    100%
  • English
    Full professional
    80%

Other

  • Other skills

    Other skills

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