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My name is Lisa Wolf and I am going to finish my BA degree in Tourism and Leisure Management in July. I am looking for a graduate trainee programme, preferably in the Events and Conference department. I am 21 years old and ready for new challenges!
Heuriger Neunteufl - Vösendorf, AustriaF&B serviceAugust 2011 - Now
Marketing and Customer Service Intern
Mackenzie School of English - Edinburgh, United KingdomAdministration & GeneralFebruary 2017 - July 2017
Marketing: Events, CRM database, establishing contacts, website updates, social media, producing promotional materials, brochure design, newsletter Customer Service/ Student Welfare: Dealing with students’/group leaders’ queries, reception duties, lunch planning and supervision, airport pickups Operations: daily operations, phone duties, host confirmations, Summer centre planning and executing, creating timetables and programmes, assisting management Administrative: Data input, reception duties, weekly orders (food, bread, bus passes), petty cash, bookings (transfer, accommodation)
Technical Customer Support Advisor
WDS - a Xerox company - Poole, United KingdomCustomer ServiceOctober 2014 - February 2015
Manage inbound customer support requests. Resolve technical issues through troubleshooting. Ensure customer satisfaction and create positive customer experience.
The IMC Fachhochschule Krems - Krems an der Donau, AustriaSeptember 2015 - Now
I am studying Tourism and Leisure Management at IMC Fachhochschule in Krems. At the moment, I am spending an exchange semester at the Florida State University in Tallahassee, Florida. Afterwards I want to do a Practical Training Semester as part of my studies.
Florida State University - Tallahassee, FL, United StatesSeptember 2016 - December 2016
GermanNative or fluent100%
EnglishNative or fluent100%