Lisa Wolf

Lisa Wolf

Waitress at Heuriger Neunteufl
Lives in Edinburgh, United Kingdom
over 6 months ago

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My name is Lisa Wolf and I am going to finish my BA degree in Tourism and Leisure Management in July. I am looking for a graduate trainee programme, preferably in the Events and Conference department. I am 21 years old and ready for new challenges!

Experience

  • Waitress

    Heuriger Neunteufl - Vösendorf, Austria

    F&B service
    August 2011 - Now

  • Marketing and Customer Service Intern

    Mackenzie School of English - Edinburgh, United Kingdom

    Administration & General
    February 2017 - July 2017

    Marketing: Events, CRM database, establishing contacts, website updates, social media, producing promotional materials, brochure design, newsletter Customer Service/ Student Welfare: Dealing with students’/group leaders’ queries, reception duties, lunch planning and supervision, airport pickups Operations: daily operations, phone duties, host confirmations, Summer centre planning and executing, creating timetables and programmes, assisting management Administrative: Data input, reception duties, weekly orders (food, bread, bus passes), petty cash, bookings (transfer, accommodation)

  • Technical Customer Support Advisor

    WDS - a Xerox company - Poole, United Kingdom

    Customer Service
    October 2014 - February 2015

    Manage inbound customer support requests. Resolve technical issues through troubleshooting. Ensure customer satisfaction and create positive customer experience.

Education

  • The IMC Fachhochschule Krems - Krems an der Donau, Austria

    September 2015 - Now

    I am studying Tourism and Leisure Management at IMC Fachhochschule in Krems. At the moment, I am spending an exchange semester at the Florida State University in Tallahassee, Florida. Afterwards I want to do a Practical Training Semester as part of my studies.

  • Exchange semester

    Florida State University - Tallahassee, FL, United States

    September 2016 - December 2016

Languages

  • German
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Russian
    Limited working
    40%
  • Spanish
    Limited working
    40%
  • French
    Notions
    20%
Following
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