Lita Amanda

Lita Amanda

Executive Lounge Manager at Swissôtel Hotels & Resorts
Lives in Jakarta, Indonesia

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About me

Positive, Optimistic & Happy :)

Experience

10 years and 3 months

  • Executive Lounge Manager

    Swissôtel Hotels & Resorts - Jakarta, Indonesia

    Rooms division
    August 2019 - Now · 6 months

  • Executive Lounge Manager

    JW Marriott Jakarta - Jakarta, Indonesia

    Rooms division
    August 2018 - August 2019 · 1 year and 1 month

     Monitors food hygiene and food service standards.  Conducts daily checks of food and beverage supplies and cleanliness of supplies.  Monitors bookings of private rooms at the property.  Operates all department equipment as necessary and reporting malfunctions.  Coordinates with Executive Chef regarding food presentation at the property.  Liaises with Front Office Manager regarding arrival and departure of guests.  Ensures employees have the proper supplies and uniforms.  Understands and complies with loss prevention policies and procedures.  Supervises same day selling procedures to maximize room revenue and property occupancy.  Verifies accuracy of room rates to maximize revenue opportunities  Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the property Operations.  Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.  Understands the impact of Operations on the overall property financial goals and objectives.  Participates as needed in the investigation of employee and guest accidents.  Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.  Sets a positive example for guest relations.  Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints  Assists in the review of comment cards and guest satisfaction results with employees.  Identifies improvement opportunities in the standards of service and prestige of the property and brand.

  • Guest Services Manager

    Fujairah Rotana Resort & Spa - Fujairah, United Arab Emirates

    Rooms division
    July 2017 - July 2018 · 1 year and 1 month

     Maintain an up to date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information  Elicit Guest feedback and preferences, regarding Hotel services and ensure action is initiated on the same to maximize Guest satisfaction  Monitor Guest service personnel to ensure maximum Guest satisfaction through personal recognition and prompt cordial attention from arrival through departure  Handle Guest complaints and assist in maintaining smooth relationships between management and Guests by resolving problems arising from Guest complaints and attending to their requests or queries with dispatch immediately  Responsible for an efficient, clean, safe and hygienic upholding of all Front Office areas  Assure compliance and coordination of Guests needs, requests and personal preference  Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards  Ensures all arriving Guests being escorted to the rooms and make introductions and proper explanation of the Hotel facilities, Guests rooms and fire exits  Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment  Comply with the hotel environmental, health and safety policies and procedures

  • Guest Relations Supervisor

    Sofitel Bahrain Zallaq Thalassa Sea & Spa - Manama, Bahrain

    Guest Relations
    June 2015 - June 2017 · 2 years and 1 month

     Ensure the guest relations team follow all the hotel procedure and policy.  Ensure the guest relations team are aware with hotel knowledge, services and ongoing promotion.  Checking all VIP arrival for today & the next day and make sure all special request meets guest preferences.  Inspect all VIP rooms, make sure all room features are working properly and cleanliness at the highest standard.  Working close with butler to ensure VIP guest satisfaction during their stay.  Ensure the smooth check in and check out process for all VIP guest.  Meet and greet the guest upon check in and check out to gather guest expectations and feedbacks in order to maximise the score of voice of the guest.  Handling guest complaint, resolve and ensure guests are happy with their stay.  Maintain the stationary inventory and requisite weekly and monthly requisitions stocks.  Trained the new joiner for OPERA system & hotel orientation.  Helphing reception and club team for any work demand.

  • Assistant Guest Relations Manager

    The Chedi Sakala Resort & Villas - Ubud, Indonesia

    Guest Relations
    February 2015 - May 2015 · 4 months

     Ensure the guest relations team follow all the hotel procedure and policy.  Ensure the guest relations team are aware with hotel knowledge, services and ongoing promotion.  Checking all VIP arrival for the next day and make sure all special request meets guest preferences.  Checking all VIP rooms, make sure all room features are working properly and cleanliness at the highest standard.  Working close with butler to ensure VIP guest satisfaction.  Ensure the smooth check in and check out process for all VIP guest.  Meet and greet the guest upon check in and check out to gather guest expectations and feedbacks in order to maximise guest satisfaction score.  Monitoring hotel rank in social media, investigate the comment and share with team.  Preparing monthly training calendar and make sure all the team members are been trained accordingly.  Preparing and submitting weekly VIP guest report to Director of Rooms.  Handling guest complaint, resolve and ensure guests are happy with their stay.  Maintain the stationary inventory and requisite weekly and monthly requisitions stocks.  Patrolling of the Hotel premises to ensure smooth hotel operation.

  • Senior Guest Services Officer

    Sofitel Abu Dhabi - Abu Dhabi, United Arab Emirates

    Front Office reception
    April 2013 - January 2015 · 1 year and 10 months

     Perform Check in and Check out.  Prepare focus audit for the next day departure.  Handle guest complaints and follow up to resolve them in order to meet guest expectations.  Execute cash and currency related functions and tally them accurately before shift closure.  Being executive lounge officer and helping butler to ensure VIP guest satisfaction.  Prepare welcome letter and amenities for the entire VIP guest arriving the following day.  Pre assigned the arrival rooms keeping guests preferences and profile history in mind.  Follow up on HOT SOS and coordinate with the respective department in order to avoid any complaints and meet guest expectation.  Updating CID and make sure all guest in house are recorded.  Receiving reservation over the phone and direct walk in.  Upselling the rooms to the next category to increase hotel revenue.  Trained to perform business centre and guest relation roles.  Trained new joiners for system, hotel knowledge and services.  Supervise shift in the absence of Supervisor.

  • Tenant Relations Officer

    Puri Casablanca Service Apartment - Jakarta, Indonesia

    Front Office reception
    May 2012 - March 2013 · 11 months

     Perform check- in and check- out of the tenants.  Inventory check in and check out for mothly guest.  Create reservation received over the phone and at the reception counter.  Ability to handle complaints and to give immediate solutions.  Following up logbook, traces and pending work.  Filing system and administrative job.  Answers telephone and provide assistance over the phone.

  • Data Administrative

    Cegelec Oil & Gas - Bontang, Indonesia

    Administration & General
    May 2011 - April 2012 · 1 year

     Keeping, managing and filing Angola LNG Trainees data.  Monitoring and updating inventory stocks.  Preparing & scoring exam for Angola LNG Trainees.  Informing and inputting data.  Making weekly report for training manager.

  • Customer Service Representative

    Smartfren Telecom - Jakarta, Indonesia

    Front Office reception
    November 2009 - April 2011 · 1 year and 6 months

     Serving Customer, setting modem & handling complaint.  Up selling, promoting and sales products.  Making daily revenue report.  Monitoring & making inventory report.

Education

  • Bachelor Degree

    Al Azhar University of Indonesia - South Jakarta, Indonesia

    September 2005 - September 2009

    Faculty of social sciences majoring of public relations

Languages

2 languages

  • Indonesian

    Native or fluent

  • English

    Full professional

Personal information

Nationalities

  • Indonesian

Date of birth

October 06th 1987

Skills

9 skills

  • Computer
  • Drawing
  • Emails
  • Internet
  • Microsoft Excel
  • Microsoft power points
  • Microsoft Word
  • PMS OPERA
  • Tars
Connections
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
Paolo De Luca
Food Engineer, F&B Manager, F&B Consultant at De Luca Food Solutions
Sameeur Rahman
Reservation, & Customer Service Executive at Wahaj Boulevard Hotel
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