Liubov Botina

Liubov Botina

Assistant Guest Relations Manager at Coco Bodu Hithi
Lives in Malé, Maldives

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Experience

10 years and 9 months

  • Assistant Guest Relations Manager

    Coco Bodu Hithi - Malé, Maldives

    Guest Relations
    July 2018 - September 2019 · 1 year and 3 months

    Observing daily operations of the Guest Relation and Front Office; supervising and delegating duties to the Guest relation team; investigating, and resolving guest problems/complaints/incidents; rooms allocation; planning next day Front Office operations; replying Guest's Online Reviews (e.g. Trip Advisor, etc.); participating in recruitment process; Manager on Duty coverage on scheduled basis.

  • Guest Service Manager

    Atmosphere Kanifushi - Malé, Maldives

    Guest Relations
    April 2018 - June 2018 · 3 months

    Observing daily operations of the Guest Services; supervising and delegating duties to the Guest relation team; investigating, and resolving guest problems/complaints/incidents; assisting FOM in planning and organizing departmental training sessions for staff.

  • Assistant Sales & Marketing Manager

    Hurawalhi Island Resort - Malé, Maldives

    Marketing
    March 2017 - March 2018 · 1 year and 2 months

    Planning and greeting/acknowledging all VIPs, FAM trips, Tour Operators, Tour Guides; Ensuring check-in, meet and greet runs smoothly and is well organized; Providing Resort inspections and up to date Sales Kit material to the VIPs; Designing itineraries and informing all Department Heads if relevant; Entertaining VIPs as a hospitable and PR intended goal; Sending thank you emails to all VIPs & FAM trips; Replying Guest's Online Reviews; Updating sales kit and keeping in stock; Tour Operators brochures - checking, updating, filing, and dusting; Participating in Manager on Duty coverage program, constant monitoring throughout resort and trouble-shooting problems; Promoting wedding ceremonies; Handling all weddings and special events inquiries; Coordinating all weddings and special events.

  • Assistant Guest Services Manager

    Vilamendhoo Island Resort & Spa - Malé, Maldives

    Guest Relations
    September 2016 - March 2017 · 7 months

    Observing daily operations of the Guest Services, providing with the highest standards of service; Supporting Front Office with payment queries/room changes/check-outs; Analyzing, investigating, and resolving guest problems/complaints/incidents, developing the most effective solutions and negotiating results ; Handling special requests/occasions; Planning and greeting/acknowledging all VIPs, FAM trips, Tour Operators, Tour Guides; Providing Resort inspections to the VIPs; Designing itineraries for VIPs and informing all Department Heads if relevant; Entertaining VIPs as a hospitable and PR intended goal; Sending thank you emails to all VIPs & FAM trips; Replying Guest's Online Reviews

  • Guest Services Supervisor

    Vilamendhoo Island Resort & Spa - Malé, Maldives

    Guest Relations
    March 2015 - September 2016 · 1 year and 8 months

    Meeting/escorting the guests at arrival/departures, personal/group check-in/check-out, welcome meetings; Attending guests in the lobby, follow up on guests in the restaurants; Supporting Front Office with payment queues/room changes/check-out; Handling and organizing special requests/occasions; Dealing with guests complaints/suggestions; Keeping track of repeated guests, preparing invitations for special occasions; Keeping track of guest comments; Replying Trip Advisor reviews; Update guests profile with complaints/incidents; Controlling enough stock of information packs; Daily reports; Babysitting services; Being in charge of the department when HOD is out of office

  • Flight Coordinator

    Severstal Aircompany - Cherepovets, Russia

    Event
    July 2014 - March 2015 · 9 months

    Control and provision of regular/charter flights, airport services cooperation, airport representative services for charter domestic/international flights, handling incoming calls, emails, and telegrams

  • Front Office Supervisor

    Arm Premier Hotel - Cherepovets, Russia

    Reception
    January 2013 - July 2014 · 1 year and 7 months

    Reservations, check-in/check-out, work with incoming/outgoing documentation, report keeping, quality control of receptionists/maids, cash/credit cards transactions, night audit, maintaining cash book, complaints and suggestions handling, counseling services, events reservation services, online reservations/ extranet work

  • Receptionist

    Arm Premier Hotel - Cherepovets, Russia

    Reception
    March 2012 - January 2013 · 1 year

    Reservations, check-in/check-out, work with incoming/outgoing documentation, cash/credit cards transactions, night audit, maintaining cash book, counseling services,events reservation services

  • Service Trainee

    Hotel Beau Rivage - Weggis, Switzerland

    F&B service
    April 2011 - October 2011 · 7 months

    Banquet services, breakfast/buffet/platter/half-board/a la carte services, wine services, food & beverage services, room services, mise en place work, housekeeping help

  • Waitress

    Caspian Restaurant - Vologda, Russia

    F&B service
    September 2007 - March 2010 · 2 years and 7 months

    Food & Beverage Services, banquets and events organization & service

Education

  • Post Graduate Diploma in Hotel Operations Management

    Hotel Institute Montreux [ SEG ] - Montreux, Switzerland

    September 2010 - September 2011

  • Specialist Diploma in Socio-Cultural Services and Tourism

    Vologda State Technical University - Vologda, Russia

    September 2005 - June 2010

Languages

4 languages

  • Russian

    Native or fluent

  • English

    Native or fluent

  • German

    Limited working

  • Spanish

    Notions

Personal information

Nationalities

  • Russian

Date of birth

March 10th 1988

Driving License

Yes

Connections
Hermes Recruit
Cruise Ship Careers at Hermes Recruitment
Krisantus Sutrisno
People and Culture Coordinator at Four Seasons Hotels and Resorts
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
View 18 connections
Following
Centara Hotels & Resorts Swiss Education Group
Swiss Education Group
Montreux, Switzerland
Constance Ephelia Resort
Other members
Igor Daloiso
Malé, Maldives
Jenifer Cervantes
MIMAROPA, Philippines
Raquel Dominguez
Malé, Maldives
View more
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