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Experience
10 years and 9 months
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Assistant Guest Relations Manager
Coco Bodu Hithi - Malé, Maldives
Guest RelationsJuly 2018 - September 2019 · 1 year and 3 monthsObserving daily operations of the Guest Relation and Front Office; supervising and delegating duties to the Guest relation team; investigating, and resolving guest problems/complaints/incidents; rooms allocation; planning next day Front Office operations; replying Guest's Online Reviews (e.g. Trip Advisor, etc.); participating in recruitment process; Manager on Duty coverage on scheduled basis.
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Guest Service Manager
Atmosphere Kanifushi - Malé, Maldives
Guest RelationsApril 2018 - June 2018 · 3 monthsObserving daily operations of the Guest Services; supervising and delegating duties to the Guest relation team; investigating, and resolving guest problems/complaints/incidents; assisting FOM in planning and organizing departmental training sessions for staff.
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Assistant Sales & Marketing Manager
Hurawalhi Island Resort - Malé, Maldives
MarketingMarch 2017 - March 2018 · 1 year and 2 monthsPlanning and greeting/acknowledging all VIPs, FAM trips, Tour Operators, Tour Guides; Ensuring check-in, meet and greet runs smoothly and is well organized; Providing Resort inspections and up to date Sales Kit material to the VIPs; Designing itineraries and informing all Department Heads if relevant; Entertaining VIPs as a hospitable and PR intended goal; Sending thank you emails to all VIPs & FAM trips; Replying Guest's Online Reviews; Updating sales kit and keeping in stock; Tour Operators brochures - checking, updating, filing, and dusting; Participating in Manager on Duty coverage program, constant monitoring throughout resort and trouble-shooting problems; Promoting wedding ceremonies; Handling all weddings and special events inquiries; Coordinating all weddings and special events.
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Assistant Guest Services Manager
Vilamendhoo Island Resort & Spa - Malé, Maldives
Guest RelationsSeptember 2016 - March 2017 · 7 monthsObserving daily operations of the Guest Services, providing with the highest standards of service; Supporting Front Office with payment queries/room changes/check-outs; Analyzing, investigating, and resolving guest problems/complaints/incidents, developing the most effective solutions and negotiating results ; Handling special requests/occasions; Planning and greeting/acknowledging all VIPs, FAM trips, Tour Operators, Tour Guides; Providing Resort inspections to the VIPs; Designing itineraries for VIPs and informing all Department Heads if relevant; Entertaining VIPs as a hospitable and PR intended goal; Sending thank you emails to all VIPs & FAM trips; Replying Guest's Online Reviews
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Guest Services Supervisor
Vilamendhoo Island Resort & Spa - Malé, Maldives
Guest RelationsMarch 2015 - September 2016 · 1 year and 8 monthsMeeting/escorting the guests at arrival/departures, personal/group check-in/check-out, welcome meetings; Attending guests in the lobby, follow up on guests in the restaurants; Supporting Front Office with payment queues/room changes/check-out; Handling and organizing special requests/occasions; Dealing with guests complaints/suggestions; Keeping track of repeated guests, preparing invitations for special occasions; Keeping track of guest comments; Replying Trip Advisor reviews; Update guests profile with complaints/incidents; Controlling enough stock of information packs; Daily reports; Babysitting services; Being in charge of the department when HOD is out of office
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Flight Coordinator
Severstal Aircompany - Cherepovets, Russia
EventJuly 2014 - March 2015 · 9 monthsControl and provision of regular/charter flights, airport services cooperation, airport representative services for charter domestic/international flights, handling incoming calls, emails, and telegrams
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Front Office Supervisor
Arm Premier Hotel - Cherepovets, Russia
ReceptionJanuary 2013 - July 2014 · 1 year and 7 monthsReservations, check-in/check-out, work with incoming/outgoing documentation, report keeping, quality control of receptionists/maids, cash/credit cards transactions, night audit, maintaining cash book, complaints and suggestions handling, counseling services, events reservation services, online reservations/ extranet work
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Receptionist
Arm Premier Hotel - Cherepovets, Russia
ReceptionMarch 2012 - January 2013 · 1 yearReservations, check-in/check-out, work with incoming/outgoing documentation, cash/credit cards transactions, night audit, maintaining cash book, counseling services,events reservation services
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Service Trainee
Hotel Beau Rivage - Weggis, Switzerland
F&B serviceApril 2011 - October 2011 · 7 monthsBanquet services, breakfast/buffet/platter/half-board/a la carte services, wine services, food & beverage services, room services, mise en place work, housekeeping help
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Waitress
Caspian Restaurant - Vologda, Russia
F&B serviceSeptember 2007 - March 2010 · 2 years and 7 monthsFood & Beverage Services, banquets and events organization & service
Education
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Post Graduate Diploma in Hotel Operations Management
Hotel Institute Montreux [ SEG ] - Montreux, Switzerland
September 2010 - September 2011 -
Specialist Diploma in Socio-Cultural Services and Tourism
Vologda State Technical University - Vologda, Russia
September 2005 - June 2010
Languages
4 languages
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Russian
Native or fluent
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English
Native or fluent
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German
Limited working
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Spanish
Notions
Personal information
Nationalities
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Russian
Date of birth
March 10th 1988
Driving License
Yes
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