Lizana Negrete Caro

Lizana Negrete Caro

Personal Assistant and Office Management at Delta Partners Limited
Lives in Bogotá, Colombia
over 6 months ago

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I define myself as a Hospitality Manager, a Business Professional who looks always being part of the action,efficient,discrete,flexible, a team player, motivated, organized, proactive and a good communicator. Energized, commited and always pursuing an Excellent Customer Service.
Proven experience to work effectively in a multi-cultural context, in multiple teams, and
where teams may be geographically dispersed.
Highly interested for being part of the company success and develop new ideas to contribute and create a great place to work, I love planning activities and explore the adrenaline of deadlines.

Passionate about consular mission and their applications in international cooperation.

During my career development I have been in the Hospitality and Airlines industry, being these, big potentiators to decide where I want to lead my growth,definitely logistics, coordination and a excellent customer service achieved through years.

I am able to quickly gain comfort with detailed content areas,asking relevant questions and also reading relevant materials to support the operation.

Anticipating to the client's needs and acting accordingly, know when to act sensitively with respect to politics and confidentiality.

A big attitude and willing to learn every day ,a lot of energy and passionate about trending the best working environment, are main characteristics.

I Always keep myself enthusiastic and strong enough to face changes and new roles in job and life.

Experience

  • Personal Assistant and Office Management

    Delta Partners Limited - Bogota, Colombia

    Front Office concierge
    July 2015 - April 2017

    Travel Agency Remote Front Desk Reading, monitoring meetings and invites Answering calls and handling Office queries Reporting Monthly Expenses Preparing correspondence Delegating work Liaising with staff, clients,suppliers Managing Boss's personal requests as car insurance, health and family queries Organizing meetings and office events. Organizing travel and preparing complex travel itineraries(Long Haul ones) Attending meetings on your boss's behalf Writing minutes. Planning, organizing and managing events Managing an anual travel budget Conducting research on intranet Preparing presentations,papers for meetings and project translations. Managing and reviewing filing and office systems. Preparing updates for intranet. Coordination of announcements and interviews. Typing documents. Conduct snacks, source and ordering drinks and office products. Negotiate conditions and hotel rates when needed to keep comfort and budget Request Hotel Accommodation and flights for Staff and external visitors, including

  • Bilingual Customer Service Representative

    REGUS GROUP COLOMBIA - Bogota, Colombia

    Front Office concierge
    September 2013 - January 2015

    Performing Center Opening daily at 8 a.m , performing supervisory duties. Make daily inspection, making sure not to have blown bulbs, large stains on the carpet or any anomaly.  Perform opening of unoccupied offices and review.  Review the Technology room and check the camera status. Perform replacements for CSR from the other buildings of the Business Center. Organize events per month for customer appreciation

  • Front Desk and Customer Service Manager

    Lancaster House Hotel Suites y Eventos - Bogota, Colombia

    Front Office reception
    August 2012 - January 2013

    Supervise and Control Front Desk Area and Guest satisfaction. Tracking arrivals, departures, transport and coordination services Hotel. Management oversold and trade agreements. Preparation of reports, group management and news. Define job functions Involved in the recruitment process. Supervises the work of his subordinates Participate in daily meetings with other heads of departments Prepares work schedules reception staff Check the billing accounts guests. Maintain updated employee training.

  • Lost and Found Leader - Traffic Agent

    AVIANCA S.A - Bogota, Colombia

    Front Office concierge
    July 2007 - December 2010

    Assistance in migration processes, documentation, screening international passengers, tax collection, preparation of reports of fees and daily timbres, verification of special cases of migration including handling special passengers boarding flights, control and dispatch of cargo, luggage, rising claims for compensation for lost luggage shipping to their respective destination, processing reports to the Civil Aeronautics and airport management firm. Check flight status, collection of penalties, ticket sales, and collection fee for purchases of international air routes. Front desk assistance and international logistics flights with special equipment Example: Receiving and engineering staff training in Colombia Airbus -380. Training DELTA Airlines group in Airport English.

  • Front Desk and Customer Service Manager

    AMERICAN GOLF HOTEL - Barranquilla, Colombia

    Front Office reception
    May 2004 - June 2006

    Travel Agency Remote Front Desk Reading, monitoring meetings and invites Answering calls and handling Office queries Reporting Monthly Expenses Preparing correspondence Delegating work Liaising with staff, clients,suppliers Managing Boss's personal requests as car insurance, health and family queries Organizing meetings and office events. Organizing travel and preparing complex travel itineraries(Long Haul ones) Attending meetings on your boss's behalf Writing minutes. Planning, organizing and managing events Managing an anual travel budget Conducting research on intranet Preparing presentations,papers for meetings and project translations. Managing and reviewing filing and office systems. Preparing updates for intranet. Coordination of announcements and interviews. Typing documents. Conduct snacks, source and ordering drinks and office products. Negotiate conditions and hotel rates when needed to keep comfort and budget Request Hotel Accommodation and flights for Staff and external visitors, including

Education

  • Specialized Business English Course

    Camara de Comercio de Bogota - Bogota, Colombia

    September 2016 - October 2016

    Presentation Skills. Business Presentations. Body Language Speech Strenghts. Negotiating skills Business writing skills Cultural awareness Leadership The future of business Social english Innovation Business and the environment.

  • Communications and Public Relations as a Marketing Strategy in Events Organization

    Universidad Externado de Colombia - Bogota, Colombia

    August 2016 - September 2016

    Communications and Public Affairs as a Marketing Strategy in Events, inside any type of industry.

  • Former Agent Airport Handling

    Insituto Aeronáutico Alas de América - Mexico City, Mexico

    August 2008 - May 2010

    Curso de Sistema de Reservas Amadeus Curso de Sitemas de Reservas y Documentacion de Pasajeros Curso Refresh de Pasajeros con Discapacidad Curso de Mercancias Peligrosas

  • Business Administration Degree in Hotels and Tourism

    Universidad Autónoma del Caribe - Barranquilla, Colombia

    January 2002 - July 2007

    I am a professional in the tourist and hotel business administration, 100% bilingual Spanish/English, with a great sense of commitment and goal achievement following predetermined standards, passionate about logistics, coordination, and operation control, with extensive experience in customer service, migration processes, and support in handling large groups with special requirements, such as meetings, events, and fairs. I have experience in managing, hiring and recruiting temporary and permanent staff the corporate level. Payroll disbursing, reporting, managing foreign personnel, and coordinating portfolio and bank payments. Dedicated, loyal, responsible and persistent, are some of the premises that honor my work and professionalism. I am passionate about the administrative area, and this together with my commitment and sense of belonging, make me a reliable professional.

Languages

  • English
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • Italian
    Professional working
    60%

Skills

  • Amadeus Flight booking
  • Amadeus GDS
  • Attention to detail
  • Cash Management
  • Coordination skills
  • Customer oriented
  • Customer sevice
  • Data analysis
  • Dataweb
  • Event host
  • Events Organisation
  • Fluent English
  • Front desk management
  • Intranet
  • Microsoft
  • MS Office
  • On job training
  • Opera Micros Fidelio
  • Operations Supervisor
  • Shift Manager
  • Staff management
  • Staff-training
  • Transportation

Other

  • Contributor for Children with Cancer

    Contributor for Children with Cancer

  • Certificacion ONU -The Code

    Certificacion ONU -The Code

Following
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