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I am a passionate people oriented energetic professional with over 9 years experience in India and Middle east for 5 star luxury properties and resorts with strong exposure in food and beverage.
Outlet in charge- AOM, In room dining
Park Hyatt Abu Dhabi hotel and villas - Abu Dhabi, United Arab EmiratesF&B serviceApril 2017 - Now · 1 year and 11 months
Responsible for Room Service operation-306 rooms, catering to Hotel guests, the beachfront villas and the ryad-style houses alike for the regular room service requirements as well as for butler style private dinners when and where required. In charge of F&B room amenity program, maintain the standard and control the expenses. Overlook the Mini Bar operation and maximize the sell by selecting right product Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures. Ensure the budget is achieved and maintain the cost as limited as possible. Maintain the highest standard of professionalism, ethics and attitude towards clients and colleagues Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction To plan and implement an effective sales plan and promotional activities. Responsible for FF&E and Operating equipment for Room Service operation and Amenity Program To be entirely flexible and adapt to rotate within the different outlets of the food and beverage department Responsible for training and development of the team member. Take active participation in Human Resource activities. Additional Achievements and Responsibilities Relief OM for all day dining and signature restaurants. Guest Experience Management specialist for F&B operations Completed Hyatt On Skill- a train the trainer program. Part of hotel of the year(Runner up) 2013 for Hyatt Hotel Corporation.
AOM- In room dining & Restaurant
Park Hyatt Abu Dhabi Hotel and villas - Abu Dhabi, United Arab EmiratesF&B serviceMay 2015 - March 2017 · 1 year and 11 months
Assisting developing, planning and ensuring the implementation of service standard in the outlet. Maintain the highest standard of professionalism, ethics and attitude towards clients and colleagues. Focusing and handling guest complaints courteously Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Encourages and builds mutual trust, respect, and cooperation among team members. Interaction with guest in the restaurant and ensure their expectations are met and exceeded. Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction Responsible for the generation of revenue to achieve set goals
Park Hyatt Abu Dhabi Hotel and villas - Abu Dhabi, United Arab EmiratesF&B serviceMarch 2014 - April 2015 · 1 year and 3 months
Assistant Event Service Manager for Conference rooms and The Residence - Multifunctional Banquets and Meeting facilities with state of the art AV equipment. 523sqm ballroom, 3 salon for smaller meetings. Large day-lit pre function area with bar and 2 outdoor terraces. Private Majilis room for VIP visits. -The Residence - Residential setting with lounge areas and outdoor spaces. Open show kitchen for coffee breaks, food tasting and culinary events with a residential approach. 5 rooms Responsibilities : • Marketing and selling Banqueting and conference facilities working in liaise with the Event sales department • Planning Events operation with Food and Beverage team using healthy tool of forecast meetings with the Event sales department • Profit and Loss Explanation and shrinkage reviews in conjunction with event service manager. •Asst manager for Planning the FF & E for the upcoming year by looking at the needs of the operation and discussing it with the team • Motivating and training the staff to learn and grow together • Identifying the operational needs and getting solutions to fix it keeping the budget factor in mind • Keeping the track on payment of bills in liaise with Event sales and finance department • Operating the facility profitably • Briefing the staff and checking the room setup before the event • Ensuring the rooms is turn around for the next event • Responsible for handling all Health, safety and liquor licenses, sequence of service flow , coordination with Chef de cuisine , housekeeping, engineering and restaurant reservation with effective communication
Team leader- Event Service
Park Hyatt Abu Dhabi Hotel and villas - Abu Dhabi, United Arab EmiratesF&B serviceApril 2012 - February 2014 · 1 year and 11 months
Was given the responsibility of assisting event service manager in managing event service department. Delegate responsibilities to staff and to check their performance periodically. Check all the function rooms are set according to event order. Ensure enough mise-en plane before the function starts. Help outlet manager for the roistering and vacation plan of the staff. Maintain healthy working relationship at all the time. Billing and cashiering.
Team Leader- Restaurants
Park Hyatt Goa resort and spa - Panjim, IndiaF&B serviceJune 2011 - April 2012 · 11 months
Responsible for training and guiding fellow staff to adhere to the standards. Ensure restaurant is set for the operation and everything in place for ready to go. Maximum guest satisfaction at all the time by ensuring professional and courteous service. Achieved 100% score in customer satisfaction survey conducted by mystery audit in compliance to the Hyatt brand standards. Ensure proper training is provided to the staff.
Park Hyatt Goa resort and spa - Panjim, IndiaF&B serviceNovember 2008 - May 2011 · 2 years and 7 months
Barista- Cafe coffee day
Amalgamated Bean Coffee trading company limited. - Kolkata, IndiaRetailMarch 2007 - September 2008 · 1 year and 8 months
Subhas bose institute of hotel management- 3 years diploma prgrammeMay 2004 - April 2007
AssameseNative or fluent100%
HindiNative or fluent100%
- Cost control
- Event Management
- F&B micros
- Good decision maker
- Guest relation
- Handling complaints
- idea generation
- innovation and change,
- Menu development
- Team Building
- Team player
- Time managment
- Use opera