Loknath Katel

Loknath Katel

Outlet in charge- AOM, In room dining at Park Hyatt Abu Dhabi hotel and villas
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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I am a passionate people oriented energetic professional with over 9 years experience in India and Middle east for 5 star luxury properties and resorts with strong exposure in food and beverage.

Experience

  • Outlet in charge- AOM, In room dining

    Park Hyatt Abu Dhabi hotel and villas - Abu Dhabi, United Arab Emirates

    F&B service
    April 2017 - Now · 1 year and 11 months

    Responsible for Room Service operation-306 rooms, catering to Hotel guests, the beachfront villas and the ryad-style houses alike for the regular room service requirements as well as for butler style private dinners when and where required. In charge of F&B room amenity program, maintain the standard and control the expenses. Overlook the Mini Bar operation and maximize the sell by selecting right product  Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.  Ensure the budget is achieved and maintain the cost as limited as possible.  Maintain the highest standard of professionalism, ethics and attitude towards clients and colleagues  Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction  To plan and implement an effective sales plan and promotional activities.  Responsible for FF&E and Operating equipment for Room Service operation and Amenity Program  To be entirely flexible and adapt to rotate within the different outlets of the food and beverage department  Responsible for training and development of the team member.  Take active participation in Human Resource activities. Additional Achievements and Responsibilities  Relief OM for all day dining and signature restaurants.  Guest Experience Management specialist for F&B operations  Completed Hyatt On Skill- a train the trainer program.  Part of hotel of the year(Runner up) 2013 for Hyatt Hotel Corporation.

  • AOM- In room dining & Restaurant

    Park Hyatt Abu Dhabi Hotel and villas - Abu Dhabi, United Arab Emirates

    F&B service
    May 2015 - March 2017 · 1 year and 11 months

     Assisting developing, planning and ensuring the implementation of service standard in the outlet.  Maintain the highest standard of professionalism, ethics and attitude towards clients and colleagues.  Focusing and handling guest complaints courteously  Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.  Encourages and builds mutual trust, respect, and cooperation among team members.  Interaction with guest in the restaurant and ensure their expectations are met and exceeded.  Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction  Responsible for the generation of revenue to achieve set goals

  • AOM-Event Service

    Park Hyatt Abu Dhabi Hotel and villas - Abu Dhabi, United Arab Emirates

    F&B service
    March 2014 - April 2015 · 1 year and 3 months

    Assistant Event Service Manager for Conference rooms and The Residence - Multifunctional Banquets and Meeting facilities with state of the art AV equipment. 523sqm ballroom, 3 salon for smaller meetings. Large day-lit pre function area with bar and 2 outdoor terraces. Private Majilis room for VIP visits. -The Residence - Residential setting with lounge areas and outdoor spaces. Open show kitchen for coffee breaks, food tasting and culinary events with a residential approach. 5 rooms Responsibilities : • Marketing and selling Banqueting and conference facilities working in liaise with the Event sales department • Planning Events operation with Food and Beverage team using healthy tool of forecast meetings with the Event sales department • Profit and Loss Explanation and shrinkage reviews in conjunction with event service manager. •Asst manager for Planning the FF & E for the upcoming year by looking at the needs of the operation and discussing it with the team • Motivating and training the staff to learn and grow together • Identifying the operational needs and getting solutions to fix it keeping the budget factor in mind • Keeping the track on payment of bills in liaise with Event sales and finance department • Operating the facility profitably • Briefing the staff and checking the room setup before the event • Ensuring the rooms is turn around for the next event • Responsible for handling all Health, safety and liquor licenses, sequence of service flow , coordination with Chef de cuisine , housekeeping, engineering and restaurant reservation with effective communication

  • Team leader- Event Service

    Park Hyatt Abu Dhabi Hotel and villas - Abu Dhabi, United Arab Emirates

    F&B service
    April 2012 - February 2014 · 1 year and 11 months

     Was given the responsibility of assisting event service manager in managing event service department.  Delegate responsibilities to staff and to check their performance periodically.  Check all the function rooms are set according to event order.  Ensure enough mise-en plane before the function starts.  Help outlet manager for the roistering and vacation plan of the staff.  Maintain healthy working relationship at all the time.  Billing and cashiering.

  • Team Leader- Restaurants

    Park Hyatt Goa resort and spa - Panjim, India

    F&B service
    June 2011 - April 2012 · 11 months

     Responsible for training and guiding fellow staff to adhere to the standards.  Ensure restaurant is set for the operation and everything in place for ready to go.  Maximum guest satisfaction at all the time by ensuring professional and courteous service.  Achieved 100% score in customer satisfaction survey conducted by mystery audit in compliance to the Hyatt brand standards.  Ensure proper training is provided to the staff.

  • Waiter

    Park Hyatt Goa resort and spa - Panjim, India

    F&B service
    November 2008 - May 2011 · 2 years and 7 months

  • Barista- Cafe coffee day

    Amalgamated Bean Coffee trading company limited. - Kolkata, India

    Retail
    March 2007 - September 2008 · 1 year and 8 months

Education

  • Subhas bose institute of hotel management- 3 years diploma prgramme

    May 2004 - April 2007

Languages

  • Assamese
    Native or fluent
    100%
  • Hindi
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Nepali
    Professional working
    60%
  • Bengali
    Professional working
    60%

Skills

  • Cost control
  • Event Management
  • F&B micros
  • Good decision maker
  • Guest relation
  • Handling complaints
  • idea generation
  • innovation and change,
  • Menu development
  • Team Building
  • Team player
  • Time managment
  • Trainings
  • Use opera
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Astian Periera
Restaurant and Bar Manager at Diamonds Mequfi Beach Resort
Sagar Roy
Outlet Manager- Room Service at Park Hyatt Abu Dhabi Hotel and Villas
Following
Caesars Palace Bluewaters Dubai
Dubai, United Arab Emirates
TDIC Food & Beverage LLC
Abu Dhabi, United Arab Emirates
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